Term
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Definition
Stage 1 : Unfreeze - Overcome inertia, break existing ways of thinking, diagnose and deal with resisting factors
Stage 2: Changing - Change interventions are started and ongoing
Stage 3: Refreezing - A new mindset/behavior pattern is created |
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Term
| Bridges' Model of Transitions |
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Definition
Stage 1: Ending, dealing with loss, anxiety, fear
Stage 2: Neutral, transition period, anxiety, confusion
Stage 3: Beginnings, new goals, integration, reinvention |
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Term
| Kotter's 8 Stages of Change |
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Definition
1 - Create a sense of urgency
2 - Form a guiding coalition
3 - Create a vision
4 - Communicate the vision
5 - Empower others to act on the vision
6 - Create quick wins
7 - Build on change and don't let up
8 - Institutionalize the change |
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Term
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Definition
1 - Shared Values
2 - Skills
3 - Strategy
4 - Structure
5 - Systems
6 - Style
7 - Staff |
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Term
| Practical Model of Planned Change |
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Definition
1 - Structuring the Problem
2 - Contracting with Key Parties
3 - Collecting Data and Feedback
4 - Implementing Interventions
5 - Evaluating and Sustaining the Change |
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Term
| 5 Appreciative Inquiry Guidelines |
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Definition
Wholeness
Discovery
Dream
Design
Destiny |
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Term
| Robert Schaffer’s Five Fatal Flaws of Consulting |
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Definition
Projects are defined by the work to be done, not the change results to be achieved
The scope of the project ignores readiness to implement
Projects aim for one big solution rather than incremental small wins
Projects entail a sharp division of responsibility between client and consultant and little room for partnership
Projects make labor-intensive use of consultants rather than leveraged use, whereby the targets of change can become self-dependent. |
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Term
| 4 types of change interventions |
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Definition
Strategic
Social and Human Resources
Structural
Technological |
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Term
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Definition
Cultural Change
Open Systems Planning
Organizational Alliances
Strategic Planning |
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Term
| Social and HR Interventions |
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Definition
Employee Assistance Programs
Personal Coaching
Mentoring
Self-Directed Work Teams
Team Building |
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Term
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Definition
Balanced Scorecards
Business Process Reengineering
Downsizing
Outsourcing
Management by Objectives (MBO)
Organizing Tasks, Jobs, and Roles |
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Term
| Technological Interventions |
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Definition
ISO
Ergonomics
Six Sigma
Total Quality Management |
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Term
| Four Frames Model (for Change Interventions) |
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Definition
Structural (Factory) - How to organize and structure
Human Resource (Family) - Concerns how to tailor organizations to satisfy human needs, improve human resource management, and build positive interpersonal and group dynamics
Political (Jungle) - How to cope with power and con- flict, build coalitions, hone political skills, and deal with internal and external politics
Symbolic (Theater or Temple) - focuses on how to shape a culture that gives purpose and meaning to work |
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Term
| Six Strategies for Overcoming Resistance |
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Definition
1 - Education and Communication
2 - Participation and Involvement
3 - Facilitation and Support
4 - Negotiation and Agreement
5 - Manipulation and Co-Optation
6 - Explicit and Implicit Coercion |
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Term
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Definition
Financial Planning
Forecasting
Strategic Planning
Strategic Management |
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Term
| 3 Ways Ignorance is an Asset |
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Definition
1 - Brake on detrimental action (stop from doing something bad)
2 - Spur to Beneficial Action (Freshness and Symbolic Crusades)
3 - Cousins, brothers, aunts, in family of ignorance |
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Term
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Definition
Denial
anger
Bargaining
Depression
Acceptance |
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