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Vocabulary
Chapter 12
25
Management
Undergraduate 3
05/02/2010

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Term
Bounded Rationality Perspective
Definition
how decisions are made when time is limited, a large number of internal and external factors affect a decision, and the problem is ill-defined.
Term
Carnegie Model
Definition
organizational decision making involving many managers and a final choice based on a coalition among those managers.
Term
Coalition
Definition
an alliance among several managers who agree through bargaining about organizational goals and problem priorities.
Term
Contingency Decision-Making Framework
Definition
a perspective that brings together the two organizational dimensions of problem consensus and technical knowledge about solutions.
Term
Decision Learning
Definition
a process of recognizing and admitting mistakes that allows managers and organizations to acquire the experience and knowledge to perform more effectively in the future.
Term
Escalating Committment
Definition
persisting in a course of action when it is failing; occurs because managers block or distort negative information and because consiscency and persistence are valued in contemporary society.
Term
Garbage Can Model
Definition
describes the pattern or flow of multiple decisions within an organization.
Term
High-Velocity Environments
Definition
industries in which competitive and technoIogical change is so extreme that market data is either unavailable or obsolete, strategic windows open and shut quickly, and the cost of a decision error is company failure.
Term
Imitation
Definition
the adoption of a decision tried elsewhere in the hope that it will work in the present situation.
Term
Incremental Decision Process Model
Definition
describes the structured sequence of activities undertaken from the discovery of a problem to its solution.
Term
Inspiration
Definition
an innovative, creative solution that is not reached by logical means.
Term
Intuitive Decision Making
Definition
the use of experience and judgment rather than sequential logic or explicit reasoning to solve a problem.
Term
Management Science Approach
Definition
organizational decisionmaking that is the analog to the rational approach by individual managers
Term
Nonprogrammed Decisions
Definition
novel and poorly defined, these are used when no procedure exists for solving the problem.
Term
Organizational Decision Making
Definition
the organizational process of identifying and solving problems.
Term
Organized Anarchy
Definition
extremely organic organizations characterized by highly uncertain conditions.
Term
Point-Counterpoint
Definition
a decision-making technique that divides decision makers into two groups and assigns them different, often competing responsibilities.
Term
Problem Consensus
Definition
the agreement among managers about the nature of problems or opportunities and about which goals and outcomes to pursue.
Term
Problem Identification
Definition
the decision-making stage in which information about environmental and organizational conditions is monitored to determine if performance is satisfactory and to diagnose the cause of shortcomings.
Term
Programmed Decisions
Definition
repetitive and well-defined procedures that exist for resolving problems.
Term
Technical Knowledge
Definition
understanding and agreement about how to solve problems and reach organizational goals.
Term
Problem Solution
Definition
the decision-making stage in which alternative courses of action are considered and one alternative is selected and implemented.
Term
Problemistic Search
Definition
occurs when managers look around in the immediate environment for a solution to resolve a problem quickly.
Term
Rational Approach
Definition
a process of decision making that stresses the need for systematic analysis of a problem followed by choice and implementation in a logical sequence.
Term
Satisficing
Definition
the acceptance by organizations of a satisfactory rather than a maximum level of performance.
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