Term
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Definition
| point of care, wellness/ health promotions, disease state management, clinical services and case managment |
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Term
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Definition
| extremely critical, important baseline and monitoring parameters, foundation for other components, forms help collect this info, authorization to release medical info |
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Term
| pharmacy-based laboratory monitoring/screening services |
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Definition
| clinical lab improvement amendments of 1988; OSHA |
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Term
| clinical lab improvement amendments of 1988 |
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Definition
| CLIA-waived tests: complete a certificate of waiver, receive CLIA number from CMS--allows pharmacy to have simple lab tests in house |
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Term
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Definition
| blood born pathogen exposure control plan |
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Term
| medication management protocols |
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Definition
| pharmer assesses patients, determine if they are reaching goal, identify and resolve any drug therapy problems, and develop care plan |
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Term
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Definition
| guides follow up and monitoring; protocols; general decision pathways--should be evidence based and supported by national guidelines |
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Term
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Definition
| component of each type of value-added pharmacy service, comprehensiveness of education differs |
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Term
| create or identify existing patient educational resources |
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Definition
| screen for accuracy and completeness, reading difficulty and inventory periodically |
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Term
| before handing out educational materials |
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Definition
| first assess the patients understanding and reading ability |
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Term
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Definition
| determine outcomes to evaluate effectiveness of service and assess for needed alterations |
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Term
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Definition
| economic, clinical, humanistic and patient knowledge |
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Term
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Definition
| manual should be created to guide staff during program implementation |
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Term
| comprehensive roadmap of the services |
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Definition
| policies and procedures that must be updated and changed |
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Term
| things to include in policies and procedures |
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Definition
| Copy of all forms, patient education tools, patient assessments, protocols, medical guidelines, key primary literature, documentation protocol, billing procedures, follow-up guidelines |
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Term
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Definition
| education and training of staff prior to implementation |
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Term
| proficiency in providing the service should be |
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Definition
| achieved before starting the service, need to be knowledgeable, may need to practice skills, time needed depends on complexity of service |
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Term
| managing the marketing mix components |
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Definition
| product, place, price, promotion, process management, personnel |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| number of patients enrolled, number of physician referrals etc. |
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Term
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Definition
| patients, physicians and questions should be open ended |
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Term
| determine all costs associated with |
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Definition
| providing service and determine a reasonable profit |
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Term
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Definition
| what are competitors charging, what are third parties paying? |
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Term
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Definition
| each payer's billing process |
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Term
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Definition
| fee-for service, resource-based, relative-value scale (ICD-9 codes, CPT codes), and capitation |
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Term
| important to follow a systematic process |
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Definition
| during development and implementation |
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Term
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Definition
| process by which a product or service is introduced and promoted to potential customers |
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Term
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Definition
| you can have the best product or service BUT no one knows you are the best which is a problem |
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Term
| hutton settlement children's home |
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Definition
| not-for-profit long-term alternative to foster care |
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Term
| hutton settlement children's home; Feb 2011 |
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Definition
| below capacity onf # of children, seen as a "last resort" for troubled kids, most ppl didn't know it existed |
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Term
| solution for hutton settlement low capacity issue |
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Definition
| identify our brand and spread our message, niche--sibling reunification |
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Term
| use of Facebook and youtube |
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Definition
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Term
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Definition
| the actions of a company or organization in promoting goodwill between itself and the public; the practice of managing the flow of information between an individual or an organization and the public. |
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Term
| don't just tell ppl you are great |
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Definition
| show them and engage your audience |
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Term
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Definition
| a telepharmcay company providing pharmacy expertise and service to small and medium sized hospitals. |
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Term
| medication review needed to increase client base and brand loyalty |
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Definition
| strategy was to identify key decision makers and reach out to them |
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Term
| key decision makers for medication review |
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Definition
| C-suite executives; cheif nursing oficers |
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Term
| Solution to medication review needs to increase client base and brand loyalty |
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Definition
| Host a training that appeals to key stakeholders, offering pertinent information, food and refreshments, and most of all – gain a captive audience; engage audience by offering something of benefit; deliver your message to key stakeholders in attendance and targeted community engagement |
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Term
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Definition
| one of the easiest and most powerful ways to communicate what you want, when you want for free. |
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Term
| Social media posts offer an opportunity for a business or organization |
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Definition
| to engage and be “human” as well as to show the public you are listening and responding |
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Term
| spokane police department strategy |
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Definition
| developed a social media policy, responded to negative comments with a "kill them with kindness" attitude, share positive stories and photos, engaged with "fans" |
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Term
| Bottom Line: Tips to keep in mind for marketing a small business |
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Definition
| Create a simple and dynamic website; utilize social media; give back to your community; identify your brand and niche, what makes your company unique?; identify your audience and strategically advertise and engage this audience |
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: stage 1 |
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Definition
| establish a sense of Urgency |
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: Stage 2 |
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Definition
| create the guiding coalition |
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change; Stage 3 |
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Definition
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: stage 4 |
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Definition
| communicate the vision for bui-in |
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change; stage 5 |
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Definition
| empower broad-based action |
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: stage 6 |
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Definition
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: stage 7 |
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Definition
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Term
Dr. John Kotter:
The Eight-Stage Process for Leading Change: stage 8 |
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Definition
| incorporate changes in the culture |
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