Term
| Define HRM - human resource management: |
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Definition
| employment relationship-the relationship between the organisation and the employee. |
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Term
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Definition
Establishing employment:
planning organisation's HR needs
recruiting staff
selection of staff
Maintaining employment:
induction(intro) of recruits
motivation
training
Terminating employment:
dismissal
retirement
resignation |
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Term
| Effective HRM in organisation in 4 indicators: |
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Definition
Good work performance
Job satisfaction
Low levels of absenteeism
Low levels of staff turnover |
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Term
| Employee expectations centre on: |
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Definition
fair treatment
steady employment
good conditions of employment
positive working environment
safe workplace |
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Term
| Job satisfaction can be affected by factors such as: |
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Definition
nature of work
remuneration(pay)for work
way work is supervised
quality of relationship with fellow workers
existence of paths for career development & advancement
balance between work and non-work life |
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Term
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Definition
| the personal drive to put effort into work and to achieve goals |
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Term
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Definition
financial incentives
opportunities for achievement
recognition of what is achieved
opportunities for advancement in organisation
work itself(pleasure in job) |
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Term
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Definition
| workplace mix of people in terms of gender, race, nationality and other characteristics. |
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Term
| Advantages of diversity management: |
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Definition
improves employee satisfaction,motivation and work performance
reduce costs associated with poor diversity management eg(absenteeism)
taps into skills,idea of employees resulting in creativity and innovation
draws on cross-cultural capabilities within the organisation for use externally |
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Term
| Implementing diversity management |
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Definition
| offering training to develop awareness of diversity among current staff |
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Term
| Family-friendly workplaces: |
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Definition
| Familt-friend human resources strategies recognise do not leave their family and personal lives at home when they come to work |
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Term
| Family-friendly organisations typically offer: |
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Definition
Family and parental leave
Childcare
Flexible working arrangements eg(part time work, job sharing) |
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Term
| Theories of motivation-Abraham Maslow hierarchy of needs: |
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Definition
| needs are arranged in order, starting with the most basic and going up to higher order needs eg(good working conditions>interesting jobs with creativity) |
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Term
| Theories of motivation-Fredrick Herzberg: |
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Definition
Maintenance factors(hygiene) don't necessarily motivate employees eg(pay, job security, working conditions, policies)are extrinsic to the job
Motivational factors(satisfiers) eg(achievement, the work itself, recognition, responsibility)
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Term
| Theories of motivation-Edwick Locke's: |
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Definition
is not needs theory know as goal theory. Argues that is misguided to attempt to motivate workers by making their work lives more satisfying but instead satisfaction comes from achieving goals.
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Term
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Definition
| management strategies that aim to maximise the contribution of all staff to the objectives of the organisation |
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Term
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Definition
| staff working from home or moving place to place but electronically connected to central workplace |
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