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UAMS Foundations - Exam 3 (Communication)
Flash Cards for 3rd Foundations Exam
20
Nursing
Undergraduate 3
07/15/2009

Additional Nursing Flashcards

 


 

Cards

Term
Intimate Zone(Personal Space)
Definition
0-18in.; holding a crying infant; performing physical assessment; bathing, grooming, dressing, feeding, and toileting a client; changing a client's dressing
Term
Personal Zone(Personal Space)
Definition
18in. - 4ft.; sitting at a client's bedside; taking the client's nursing history; teaching an individual client; exchanging information at change of shift.
Term
Social Zone(Personal Space)
Definition
4 - 12ft.; making rounds w/ a physician; sitting at the head of a conference table; teaching a class for clients w/ diabetes; conducting a family support group.
Term
Public Zone(Personal Space)
Definition
12ft+; speaking at a community forum; testifying at a legislative hearing; lecturing to a class of students
Term
Social Zone(Touch)
Definition
Permission not needed; hands, arms, shoulders, back.
Term
Consent Zone(Touch)
Definition
Permission needed; mouth, wrists, feet.
Term
Vulnerable Zone(Touch)
Definition
Special care needed; face, neck, front of body.
Term
Intimate Zone(Touch)
Definition
Great sensitivity needed; genitalia, rectum.
Term
Psychophysiological Context
Definition
The internal factors influencing communication.
Term
Relational Context
Definition
The nature of the relationship between the participants.
Term
Situational Context
Definition
The reason for the communication.
Term
Environmental Context
Definition
The physical surroundings in which communication takes place.
Term
Cultural Context
Definition
The sociocultural elements that affect the interaction.
Term
Therapeutic Communication Techniques(Definition)
Definition
Specific responses that encourage the expression of feelings and ideas and convey the nurse's acceptance and respect.
Term
Therapeutic Communication Techniques(List)
Definition
Active Listening; Sharing Observations; Sharing Empathy; Sharing Hope; Sharing Humor; Sharing Feelings; Using Touch; Using Silence; Providing Information; Clarifying; Focusing; Paraphrasing; Asking Relevant Questions; Summarizing; Self-Disclosure; Confrontation
Term
Nontherapeutic Communication Techniques(Definition)
Definition
Hinder or damage professional relationships; tend to discourage further expression of feelings and ideas and may engender negative responses or behaviors in others.
Term
Nontherapuetic Communication Techniques(List)
Definition
Asking Personal Questions; Giving Personal Opinions; Changing the Subject; Automatic Responses; False Reassurance; Sympathy; Asking for Explanations; Approval/Disapproval; Defensive Responses; Passive/Aggressive Responses; Arguing
Term
Active Listening
Definition
being attentive to what the client is saying both verbally and nonverbally.
Term
Empathy
Definition
the ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other.
Term
Sympathy
Definition
concern, sorrow, or pity felt for the client generated by the nurse's personal identification w/ the client's needs.
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