Wagner-Peyser

The workforce system did not come together until just the last three decades. Even now, many states do not have a unified system.

The Federal Workforce _____________ Act and

Florida’s Workforce _____________ Act

brought together workforce programs to help job seekers secure the skills they need, find work and meet the needs of employers through the One-Stop system.

Florida operates most of its workforce programs through a ________________ system under a______________ One-Stop umbrella.

Florida focuses most of its funding and Structure for workforce programs to the __________ level.

Decentralized

Single

Local

Relationships between federal, state and local program administrator structure is ______________ to Florida because Florida has opted to house a majority of workforce programs in ____________ structure.

The single workforce structure was designed to meet both the needs of ___________ _____________ and _________.

Unique

one

job seekers

businesses

Entity responsible for local innovative program development and program implementation?

Entity responsible for local policy development?

24 Regional Work Force Boards

24 Regional Work Force Boards

The United States Department of ____________ provides Florida funds, policies and technical assistance for a variety of workforce programs.

a. This includes the Wagner-_________ program (WP),

Workforce ___________ Act program (WIA),

Veteran’s ___________ and ____________ Services program (VETS), Unemployment Compensation or Re-Employment Assistance (REA), and Trade Adjustment ___________ program (TAA).

Labor, USDOL

Peyser

Investment

Employment Training

Assistance

Health and Human Services HHS

Dept. of Agriculture, USDA

Federal entity that provides funding so

RWBs can operate WP?

WT program using TANF funds?

SNAP program?

VETS program?

USDOL

HHS

USDAg

USDOL

Workforce Florida was created by Senate Bill______ , or Florida’s Workforce _______Act of 2000.

Workforce Florida, Inc. (WFI) serves the State Board and was also created in the 2000 Workforce_______ Act.

WFI is responsible for developing _____________ and ____________for the workforce ___________ that “help Floridian’s

As stated in Florida law, the goal is to benefit Floridians, Florida’s businesses and the ___________ __________ by developing the state’s business climate.

The Governor determines the number of board members that will sit on the Board. Additionally, the Governor may remove a member of the Board for cause.

2050

Innovation

Innovation

Strategy and Policies

System

Entire State

WFI must establish a______ -_____ plan.  This is a plan to strategically implement programs through the workforce system using a variety of funding streams.

The plan is created in collaboration with mandatory workforce partners, as well as other stakeholders.

WFI is also required to develop an o__________________ plan that outlines how it will implement the______ -plan. This plan is approved by the Governor. 

Five Year

Operational

Five Year

WFI is responsible for negotiating and finalizing performance measures with the RWBs to ensure that workforce programs are implemented according to federal and state guidelines. Additionally, WFI is responsible for granting __________to RWBs. What is a

____? A____ is a written grant by which the Regional Workforce Board is created, and respective rights and privileges are defined___ within the . A____ is a description of the organization’s functions as well. WFI is also responsible for reviewing the performance and quality assurance reports, as well as holding the RWBs accountable for their performance. 

Charters

Charter Charter

Charter Charter

Most workforce programs are outlined in Florida Statutes Chapter____ , the law promulgated by the Workforce Innovation Act of 2000. programs that are a mandatory part of Florida’s workforce system:

Workforce

Wagner-

Trade-

Veterans’-

Welfare-

Displaced-

Federal-

Supplemental-

Work-

445

Investment Act WIA

Peyser WP

Adjustment Assistance TAA

Employment and Training Services VETS

Transition WT

Homemaker Program

Bonding 

Nutrition Assistance Program SNAP

Opportunity Tax Credit WOTC

Originally, Florida’s Workforce Innovation Act of 2000 created the Agency for Workforce Innovation or AWI. AWI was eventually merged with several other agencies or departments into the ___________ _____ ___________ __________(DEO).

The AWI was created to consolidate the administration of workforce services. DEO is still responsible for the requirements outlined in State law, as well as other contractual requirements established with WFI. 

DEO administers workforce programs.

DEO is responsible for managing affairs associated with workforce programs. Much of this oversight includes putting the policies established by WFI into writing, ensuring that elements associated with funding distribution are written and disseminated locally, ensuring that agreements for business operations are established and agreed upon with the RWBs, and more. The DEO also supervises the distribution of funds and program operations through

___and ___quality assurance reviews.

financial 

programatic

Saved over 1 million,

Streamlined Services

RWBs have an opportunity to develop and implement __programs based on the needs of __and__ in the community.

This includes offering employment services authorized by the Wagner-Peyser program and job readiness services authorized through a variety of other workforce programs, such as the Workforce Investment Act and Welfare Transition programs. Additionally, the RWBs promote programs, such as the Work Opportunity Tax Credit and Federal Bonding

innovative

job seekers

employers

online comprehensive labor exchange tool,

provides round the clock access to employers and job seekers

Employers can post job openings

Priority of Service

Purpose of the Morrill Act of 1862?

22. S__ of 1917: Early 1914, President Wilson appointed commission to study national aid to vocational education.

On April 2, 1914, The Commission on National Aid to Vocational Education was organized. The Commission reported that over 12,000,000 individuals in the United States were engaged in agriculture, and over 14,000,000 were engaged in manufacturing. Less than one percent of these individuals had adequate training, stressing the need for vocational training. This established the Federal-State public ________________/______________ education program, and created a Federal Board of Vocational Education for the promotion of training in agriculture, trades and industries, commerce, and home economics in secondary schools.

Smith Hughes Act

Vocational Technical 

Smith-Sears Veterans Rehabilitation Act of 1918: Expanded the role of the Federal Board of Vocational Education created under the Smith-Hughes Act. The goal of the expansion was to offer vocational rehabilitation to veterans disabled during World War I. What was this act referred to as?

Smith-Fess Act – Fess of 1920: Began a rehabilitation program for all ____________ with physical _______________ . It was patterned after the Soldier’s Rehabilitation Act and provided funds to states at a 50/50 match for vocational services, such as vocational guidance, training, occupational adjustment, and prosthetics.

The Act did not include physical restoration or social orientation rehabilitation.

Civilian rehabilittion act

American civilans

Disabilities

W___ Act of 1933: Named after Senator Robert Wagner and Representative Theodore Peyser. Purpose “to provide for the establishment of a __________ _____________ system”.

Act established a nationwide system of____ offices. The staff associated with the employment offices were required to provide____ -____ e____ services.

 Wagner Peyser

National Employment 

Public Employment

employment related exchange

CONT. While this Act was incorporated into the federal Workforce Investment Act of 1998, the program is still in effect today and offers services through the One-Stop system. Florida’s mandate under the Workforce Innovation Act of 2000 was to create an Internet-based labor exchange system that job seekers and employers could access 24 hours a day. However, Wagner-Peyser staff will offer employment services through the One-Stop Centers in Florida. What services do these include? These services include _______ _________ ____________, _________ _____ ___________, ___________ ______________, and ____-_______________ ______________. This Act is a law of today’s workforce system 

Job Search Assistance

Referrals to jobs

Placement Assistance

Re-employment Assistance

Foundational 

Works Project Administration of 1935: provided jobs to unemployed workers on public projects sponsored by federal, state, or local agencies, as well as on defense and war-related projects. The program also created employment projects for unemployed youth through National Youth Administration projects. The purpose of the Works Project Administration was to give wages to people currently unemployed. By 1936 over 3.5 million people were employed on various Works Project Administration programs.

S___ of 1935: Widespread suffering during the Great Depression led to the establishment and was a part of the New Deal era. Several provisions provided for the general welfare of United States citizens.

Act created a social insurance program designed to pay retired workers 65 and older a continuing income after retirement. Act also included ____________ insurance, aid to dependent children and grants to states to provide medical care.

Act created ______ to _________ with __________ __________ or AFDC, which was the predecessor of the current Welfare Transition or the WT program.

Social Security Act

Unemployment

Aid to families

Dependant CHildren

National Apprenticeship Act of 1937 – Fitzgerald Act:  apprenticeship training is where one skilled worker passes on a craft of knowledge. Training largely unregulated prior to this act. Also known as the Fitzgerald Act, designed to regulate _______________________and _______ _________ ________ _________ (OJT) programs in US. Later amended to permit USDOL to develop regulations to protect health, safety and general welfare of apprentices and to encourage use of contracts in the hiring and employment of apprentices.

Aprenticeship

On the Job Training

Servicemen’s ___Act of 1944: With an estimated 15 million who were serving in World War II returning and  unemployed and reduce the likelihood of a depression  the National Resources Planning Board rec a series of programs for education and training.

June 22, 1944, the Servicemen's Readjustment Act became law. Frequently referred to as the of______ Rights, provided for the guarantee of home loans to veterans and paid the educational and living expenses of veterans who wished to pursue educational and vocational training.

Readjustment

(GI BILL OF RIGHTS)

Defense Education Act

doubled

F of 1964: Authorized a food stamp program to help low income households achieve a more __________ ____________ __________. Goal to help households receive a greater share of the Nation’s “food abundance”. Coupons exchanged for food. The food stamp program was administered as a pilot program in 1962, and this Act made the program permanent.

Goal of the program to prevent hunger and “safe-guard the health and well-being of the Nation’s population”. This Act is the foundation of the current Supplemental Nutrition Assistance Program that includes ____and ___opportunities.

Food Stamp Act

Nutrtional Diet

Work and Training

Economic Opportunity Act of 1964: was a critical part of President Lyndon B. Johnson’s Great Society campaign and the “War on Poverty”. The Act provided for___ , and loans to small businesses in an effort to “attack unemployment and poverty”. The Act created _____at the local level, which are still active in many communities, and offer services to lower income individuals and families. This Act included the creation of Head Start educational programs and ____.

Job Training, 

Adult Education

COmmunity Action Agencies

Job Corps

W___ of 1967: Created the first “welfare-to-work” programs. The WIN programs were a predecessor to today’s Welfare Transition program. The WIN programs required states to establish employment and training programs for welfare recipients. These programs offered a variety of services, including job training, education, structured job search and community service opportunities.

R___ of 1973: forbids discrimination on the basis of ______in programs conducted by federal agencies, as well as in programs that are receiving federal funds. This is still in effect today, including for the RWBs.

Rehabilitation Act

Disabilities

Comprehensive employment and Training Act 

Employment and Training

One Legislative umbrella

Trade Act

Trade Adjustment Assistance

More of what they earned

Personal___ and___ ___ Act (PRWORA) of 1996: Replaced the Aid to Families with Dependent Children or AFDC and JOBS programs. This Act created the                  ______Assistance for____ ______ (TANF) block grant, a relatively innovative measure for encouraging 

states to spend welfare dollars on programs that prevent and reduce dependence on government benefits. TANF funds must be spent on one of the four purposes outlined in federal law, but the Act allows for a lot of flexibility at the State level, which is why the State of Florida has to submit a State Plan every year to document how the state will spend TANF funds. The Act also requires the state to engage welfare recipients in activities designed to move the parents into employment: performance measures are outlined in the law that measure if the state is engaging families in work activities as required. If the state fails to engage parents in activities or hold them accountable, the state could be penalized. This program is currently operated through the One-Stops in the State of Florida as a “mandatory” program partner, which is an innovative element of Florida’s Workforce Innovation Act of 2000.

Responsibility

work opportunity

temporary 

needy flamilies

Workforce ___Act of 1998: Created the workforce investment system in attempt to bring several workforce programs into one operational process. Those programs that are not required to be in the workforce offices may still require some sort of link or partnership, such as the Job Corps program. The Workforce___ Act of 1998 also modified the ____-____ Act of 1933 to include employment services as a part of this workforce investment system. The federal Workforce____ Act of 1998 requires states to establish state workforce investment boards, like Workforce Florida. 16 | P a g e

These boards are required to assist the Governor in a variety of activities, including the creation of a five year strategic plan on how the statewide workforce investment system will be designed and implemented. The Workforce Act created One-Stops at the local level to offer employment services and more intensive services to job seekers throughout the state. As you can see, this federal legislation set the stage for Florida’s creation of a unified workforce system.

Investment

Investment

Wagner-Perser

Investment 

Investement 

Inovation 

Innovation

Innovation act created 24 rwb

Innovation

24 boards created

Innovation 

Local Leadership and increasing Local flexibiity.

What is a charter?

FED or State Law?  

Workforce Innovation Act of 2000

Workforce Investment Act of 1998

State

Fed

1. WIA
2. WP
3. Trade Adjustment Assistance TAA
4. Vet Emp and Trainin Services VETS
5. Welfare Transition, WT
6. Displace Homemaker program
7. Fed Bonding
8. SNAP
9. WOTC

Workforce innovation act of 2000

Workforce Investment Act of 1998

Florida

Federal

Focus

Know who they are

Friendly

Don't take it personally, Not for Everyone

Courteous

Positive Communications

Give Notice approaching customers

Pay Attention to Cust Needs/Extra mile

No promises we can;t keep

Loook for ways to imporve

Five steps to dealing with Difficult Customers

1. ID Customer
2. Recognize your feelings
3. Remain Calm
4. Seek Clarification
5. Resolve

Meets cust needs to bes of com. abilities

Engaging and thoughtful

Accordi to pric. one customers are

First time

sstart career

change careers

advance careers

Businesses

Schools

Community partners

colegues

co-workers

Greet w a smile

use cust name, use yours as well

do not ans. phone while talking to cust

do not eat or drink while talking to cust

respon to cust needs

Short

Concise

clear

dated

Princ 8 of pos cust service is

emotional

logical

Whatever, I don't care, That's policy are

Assessments

Career exploration

Planning

Assessments are an ongoing process

We must continually assess cust. needs to ensure they are moving forward to reach thier goals

Job seeker is the focus of the asseement process

Assess are based on the unique needs of customers and include diff meth. and instruments

T or F:  Informal assessment process last throughout the relationship with the customer but does not start until his/her first appt. with a case manager

Informal assessments occur in a more casual manner and include which of the following:

1. observations
2. reports from supervisors
3. work history
4. interviews with cust.
5. all of the above

basic skills

and career assessments

Reading

Writing

Math

Tests the customers basic skills level

TABE

Test of Adult Basic Education

Interests

Career Interest Inventories

Career appitude testing

PREP, Priority Reemployment and Planning: NO

RES, Remployment services for dislocated workers:

VETS if in case management: IEP

Youth and Adults in WIA: IEP

WT: IRP Ind Resp plan

What they want to achieve

Steps needed to reach goals

or

IRP

Specific

Measureable

Attainable

Relavent

Timely

1.        Most common way for JS to get recog is through the Application Process:  

True

2.       Why do employers collect applications even when a resume is submitted:

1.       To collect info not found on resume.

Prep

Start

Body

Conclusion

Be prepared,

be at work,

like job,

get along w boss,

get along w/others.

Look for a job

apply for a job

Interview for a job

Many customers simply jump right into applying for work without

Customers who organize themselves before applying ofr work secure work

Organizing thier space, time and efforts

Faster becasue their time energy are focused

Concentrated: follow employers direction(reverse order)

Concise: Give what they want(transferable skills)

Completely: Filled in, N/A in blanks

Correct: No errors

Conscientious: using correct information, best of their ability, Never Lie

Correct

Concise

Conscientous

Getting organized

Getting Recognized

Getting herd

Getting hired

Reliable phone

appointment tool/calendar

What documents should be kept in their document organizers

copies of resumes

example application

references

Strong

competitive

What elements must be included on the job seeker's resume

Name

Address

Phone

email

skills

work history

ed and training

accomplishments

What is the final component of a strong and competitive resume

Direct job search

Company research

Job Fairs

Prep

Start

Body

Conclusion

Know co. Specific job res

what company offers

company major competition

job duties

education

values

reputation

What is the most common question interviewee should be Prepared to answer

Plan to arrive at least

clear

concise

Be prepared

Be at Work

Like job(Positive attitude)

Get along with Boss

Get along with others

Being Present at work means

Physically and

Mentally

R Reverance

E encourage share and learn  take const. criticism

S Share

P Peace keepers

T Treat others like you would like to be treated

Take classes, grow and develop skills

Take on projects outside their comfort zones

Principle five, the easiest way to find a better or

 different job is

Tot Employment

Employment by industry and occupation

Employment projections by industry and occupation

unemployment/unemployment rate

census/local employment dynamics

ed/training data and on line jobs

RWB's

worforce and economic decision makers

career counselors

teachers

elected officials

media

Job Losers

Job Leavers

New job seekers

Re-Entrants

is Unemployment divided by labor force.

Employment includes those working full and part time

Positive

Negative

You

Good customer service is engaging each customer in a manner that

and the customer will

Meets the customer's needs to the best of the company's abilities

is engaging and thoughtful

ensures the customer leaves happy

and the customer will

want to return

tell others about his or her positive experience

Greet with a smile

use customer's name, give yours as well

do not ans phone while talking to customer

do not eat or drink while talking to customer

Listen and make sre your are responding to customers needs.

Three strategies used when dealing iwth difficult customers

Often expressing emotins such as anger or frustrations

Expression these emotion creates difficult situations

situations need to be defused of managed

Focus

Eye contact

Concentration

Effective body language

What can you do if the customer will not stop talking