Term
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Definition
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Term
| three lvls of org. culture |
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Definition
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Term
| kanter, action possibilities |
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Definition
| things you can do, ie- decide on product line |
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Term
| schien, six primary mechanisms to maintain culture |
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Definition
1. attention
2. reactions to critical accidents
3. resource allocation
4. role modeling
5. selection
6. rewards |
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Term
| schien, six secondary mechanism to maintain culture |
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Definition
1. structure
2. systems, procedures
3. rites, rituals
4. physical space
5. stories
6. formal statements |
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Term
| effective leaders utilize three distinct types of learning |
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Definition
1. intelligence
2. experience
3. experiementation |
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Term
| three types of intelligence |
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Definition
search intel
inquiry intel
observation intel |
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Term
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Definition
1. lead users
2. demanding users
3. happy customers |
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Term
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Definition
| cross-functional teams having the ability to radically redesign products based on feedback |
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Term
| trust boosts collective performance by (3)QUIZ |
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Definition
1. fostering teamwork, risk taking
2. increasing theflow and quality of information
3. improving problem solving |
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Term
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Definition
1. determine what happened
2. determine length and breadth o the loss of trust
3. own up to the loss
4. identify what you must accompish in order to rebuild trust |
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Term
| the pygmailon effect QUIZ |
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Definition
- the tendency to live up to the expecations placed on us by leaders
-affected by leader's self-esteem and level of expecation placed on followers |
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Term
| 4 channels of expecations |
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Definition
1. climate
2. input
3. output
4. feedack |
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Term
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Definition
| the power os self-xpectancy |
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Term
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Definition
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Term
| the four T's that have brought us into the global age |
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Definition
1. technology
2. travel
3. trade
4. television |
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Term
| Cox, core of organizational leadership |
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Definition
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Term
| def- diversity management |
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Definition
| taking advantage of the benefits of a diverse labor forcewhile coping with the prblems that arise whn people from different backgrounds work together |
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Term
| Rogers and Steinfatt def. of culture |
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Definition
| - the total way of life of a people, learned and shared behavioral patterns,values, norms |
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Term
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Definition
| the tools used by a culture |
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Term
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Definition
| shaped by historical events such as immigration, invasions, wars |
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Term
| Hall, high and low context cultures |
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Definition
high- info of the message contained in the setting
low- more direct, meaning in words |
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Term
| Hofstede- programmed value patterns (4 characteristics of cultures) |
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Definition
1. power distance
2. iniviudualism, collectivism
3. masculinity, femininity
4. uncertainty avoidance
5-NEW- longterm/shortterm orientation |
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Term
| "business case" for fostering diversity 5 |
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Definition
1. cost savings
2. resource acquisition, utilization
3. keeping and gaining market share
4. better decision making
5. greater innovation |
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Term
| QUIZ- obstacles to diversity |
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Definition
| individual, group, institutional |
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Term
| Reardon- 4 disfunctional comm patterns |
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Definition
1. excluding women from decision making
2. dismissing contributions
3. retaliation based on male fear of female competence
4. patronizing responses |
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Term
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Definition
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Term
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Definition
| - the question of ethics is inextricably bound to human communication |
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Term
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Definition
| -standard of moral conduct |
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Term
| leadership dilemmas can spawn from... |
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Definition
| information, responsibility, power, privilege, loyalty, responsibility |
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Term
| the negative effects of lying... |
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Definition
destroys trust
lowers satisfaction
drives out ethical workers
corrupts flow of information |
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Term
| James Rest - ethical ehavior is result of 4 components |
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Definition
1. moral sensitivity
2. moral judgement
3. moral motivation
4. moral character |
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Term
| Rest's four components affect 4 others... |
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Definition
1.raise ethical awareness
2. guide decision-making
3. help prioritize values
4. strengthen moral character |
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Term
| QUIZ- Kant's categorical imperative |
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Definition
| individuals do what is morally right, regardless of consequences |
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Term
| Bentham, Mill and utilitarianism |
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Definition
| best decisions will generate greatest amount of benefits compared to disadvantages and to the largest group of people |
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Term
| virtue theorists seeks (3) |
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Definition
1. to develop description of ideal person
2. identify virtues that make up character of ethical protoype
3. outline how individuals can acquire the required virtues |
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Term
| virtues of the ethical leader |
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Definition
| - deep rooted dispositions, habits, skills that influence people to behave in an ethically right way |
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Term
| 4 factors of authentic leaders |
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Definition
1. heightened levels of self-awareness
2. balanced processing
3. authentic behavior
4. rational transparency |
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Term
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Definition
| make concern for others the ultimate ethical standard |
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Term
| 5 principles of servatn leadership |
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Definition
1. concern for people
2. stewardship
3. equity for justice
4. indebtedness
5 self-understanding |
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Term
| Depree- rights to be given from leaders to followers |
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Definition
1&2. to be needed, involved
3. to a covenant relationship
4. to understand
5. to affect one's own destiny
6. to be accountable
7. to appeal
8. to make commitment |
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Term
| ethical challenges center around (5) |
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Definition
1. obligation
2. obedience
3. cynicism
4. dissent
5. bad news |
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Term
| Kelley and servant followership |
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Definition
| servant followers more important than servant leaders as they contribute ore to org. success |
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Term
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Definition
| someone who wants to remain in a follower position rather than seek ledership |
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Term
| Ira Chaleff and courageous followership (5) |
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Definition
1. courage to serve
2. to challenge
3. to participate in transformation
4. courage to leave |
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Term
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Definition
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Term
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Definition
| any org. setting in which there are two or more competing responses to a single circumstance |
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Term
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Definition
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Term
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Definition
| process that occurs when individual, group, org. exerpiences frustration in acheiving their goals |
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Term
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Definition
change
scarce resources
technology
dissent |
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Term
| hubbell and medved- 3 persepectives of deception |
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Definition
1. information distortion
2. strategic ambiguity
3. lying |
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Term
| hochschild- def- emotional labor |
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Definition
| the work performed by those whose job it is to produce and emotional state (satisfaction) |
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Term
| miller and workplace stress |
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Definition
| - certin aspects of evnironment create strains on individuals |
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Term
| Quiz- Louis Pond and the five types of conflict |
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Definition
1. percieved
2. latent
3. felt
4. manifest
5. conflict aftermath |
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Term
| 5 orientations to avoid conflict |
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Definition
1. avoidance
2. competition
3. compromise
4. accomodation
5. collaboration |
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Term
| Philips and Metzger, 4 strategic directions of conflict |
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Definition
| escalation, reduction, maintenance and avoidance |
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Term
| QUIZ- jones, 3 components of emotion |
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Definition
| 1. cognitive 2. physiological 3. expressive |
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Term
| putnam, mumby- bounded emotion |
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Definition
| encourages the expression of a wider range of emotions than is usually condoned in traditional ogs. while stressing the importance of maintaing interpersonal sensibilities |
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Term
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Definition
| surface harmony frequently associated with highly cohesive groups where the group suspends critical thinking and adopt proposed solutions too quickly |
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Term
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Definition
| one person persisting in behaving in a way thatoffends the sexal morals of another or creates employment conditions based on sexual relationships |
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Term
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Definition
| exclusion of individuals or groups based on personal characteristics not associated with competence or performance |
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Term
| Fisher- 6 areas of ethical abuses |
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Definition
1. products 2. advertsiing
3. finance, accounting
4. pricing
5. international operations
6. ecology |
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Term
| fisher- 5 issues with potnetial for ethical abuse |
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Definition
1. working conditions
2. due process and fair treatmentof employees
3. personnel policies
4. design of work
5. free speech |
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Term
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Definition
| org. environments in which individuals feel secure and encourages to seek good solutions |
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Term
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Definition
| ppl reach thier potential when physiologically free |
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Term
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Definition
| in crease in defensive behavior were correlated with losses of efficiency |
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Term
| def- principled negotiations |
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Definition
| a strategy for grous and individuals in conflict to express ther needs and search for alternatives that meet diverse needs |
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Term
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Definition
| based on all parties engaging in mutual inquiry about problems and issues |
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Term
| the process for productive conflict (7) |
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Definition
1. self-analysis of the issues
2. setting a meeting to work on the problem
3. defining the problem
4. developing solutions
5. marrowing the choices for action
6. committing to solutions
7. monitoring the process |
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Term
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Definition
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Term
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Definition
| created by describing various aspects of strategic organiztional communication |
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Term
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Definition
| created byexploring multiple audiences |
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Term
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Definition
| influenced by exploring the ethical implications of strategic org. comm. |
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Term
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Definition
| transactioal process in which org. messagss are deliberately generated; based on data, analysis, strategy selection, guided by org. objective |
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Term
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Definition
| individuals and groups who have in terest in the org. and are able to influence the orgs. ability to meet its goals |
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Term
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Definition
org. identity is focused upon how the org.s "world" is shaped thru comm.
- defs of source, message reiver blurred |
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Term
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Definition
| -a small or large group of stakeholders with interests and needs relative to a particular organzation |
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Term
| lawler, galbraith- risks to orgs (2) |
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Definition
1. lack of contact with custmer, environment
2. the "if it ain't broke, dont fix it attitude" |
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Term
| def- environmental scanning |
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Definition
the acquisition and use of information about events and trends in an organization's external environment
-biggest difficulty- fditribution of information to the right organizatonal members |
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Term
| eisenberg, goodall- boundary spanners |
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Definition
| -those who ahve direct contact with the public |
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Term
| three functions of boundary spanners |
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Definition
1. access opinions of ppl outside the org.
2. awareness of subtle trends in the environmentas a warning system
3. serve as important reps. of org. to its environment |
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Term
| deft/ weick- two factors in org. data interpretation |
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Definition
1. how active/ passive the org scans its environment
2. whether to org. assumes the enivronment to be understandable |
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Term
| def- strategic management |
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Definition
| the process of formulating and implementing on organizational plan of action |
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Term
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Definition
| strengthes, weaknesses, opportunities, threats |
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Term
| four stages of SWOT analysis |
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Definition
1. scan/interpret internal and external environments
2. formulating a mission or vision with specific objectives
3. developing strategy and implemetning support programs
4. monitoring, reviewing the plan and implementation |
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Term
| Mitzenberg- critic of SWOT |
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Definition
| -SWOT emphasizes planning before action, the two should not be separated |
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Term
| clampitt, dekock, cashman- characteristics of effective comm strategy |
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Definition
1. linking to organizational goals
2. legitimizing certain issues
3. shaping organizational memory
4. making sense of the confusing and ambiguous
5. providing proper point of identity
6. continuously evolving |
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Term
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Definition
| strategic org comm involving an orgs image, internal comm, public affairs |
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Term
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Definition
| -symmetrical, two-way interactions |
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Term
| def- internal communications |
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Definition
| planned and formalized com prepared by comm professional to internal org members |
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Term
| def- public affier and issue mangement |
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Definition
| shaping of public opinion regarding socila nad political issues to an organization |
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Term
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Definition
| working with media on behalf of organizations |
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Term
| Kosmicki, Bona- three masters in PR |
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Definition
1. your company
2. print, electronic media
3. various public recieving that media |
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Term
| Kosmicki, Bona- three masters in PR |
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Definition
1. your company
2. print, electronic media
3. various public recieving that media |
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Term
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Definition
| publicity has the respect of a thrid-party endorsement |
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Term
| Burger, dealing with the media |
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Definition
| speak from public's interest, not the organization's |
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Term
| cutlip, center, broom- deling with media (5 F's) |
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Definition
| fast, factual, frank, fair, and freindly |
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Term
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Definition
| comm prepared to educate about potential risks and provide information about how to reduce potential harm |
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Term
| Reynolds, Singer and crisis comm |
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Definition
| risk comm produces messages regarding known probabilities of negative outscomes |
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Term
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Definition
| comm responsein emergency situationsdesigned to minimize harm to the organization and assist in understanding and responding to the emergency |
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Term
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Definition
| use of public relations to minimize harm to the org in emergency situations that could cause damage |
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Term
| Kurt Stocker- how crises hurt reputations |
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Definition
1. larger the crisis, longer the public remembers
2 company behavior influences public reaction
3. eyewitness and third parties beleived, not org. spokesperson
4. affects customer's decision to purchase
- the cost of lost sales |
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Term
| Lukasweksi- crisis comm priorities |
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Definition
1. most directly affected
2. employees
3. those indirectly affected such as neighbors, customers
4. the media and other channels of ext. comm. |
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Term
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Definition
| strategic org. comm that is directed at bringing about an echange between org. and newcomer |
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Term
| Kotler, Armstrong- maketing planning, strategic planning |
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Definition
marketing planning supports strategic planning with more detailed planning
for specific marketing opportunities
-direct markting fastest growing form |
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Term
| 4 tools of the marketing mix |
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Definition
1. product decision
2. pricing decision
3. place decision
4. promotion decision |
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Term
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Definition
| product, service, identity statements that distinguish on company from another |
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Term
| def- integrated marketing comm |
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Definition
| process of managing all sources of information about a product that behaviorally moves the customer toward a sale and maintains customer loyaty |
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Term
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Definition
| alterations in the org, planned or unplanned |
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Term
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Definition
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Term
| mohria, joyce, robertson- 4 primary practices for sustained excellence |
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Definition
1. sharply defined strategy
2. execution
3. culture
4. structure |
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Term
| bennis, beiderman- chracteristics of groups with extraordinary results (4) |
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Definition
1. talented people
2. dedicated leaders
3. commitment to goals
4. ability to work together |
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Term
| QUIZ- two barrers to productivity |
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Definition
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Term
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Definition
1. complacency
2. organizational silence
3. knowledge/information deficits
4. risk perception
5. uncertainty
6. active, assive resistance
7. organizational trust |
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Term
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Definition
| educational strategies intended to change belifs, attitudes, values, and structures of organizations |
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Term
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Definition
| activities to make employees perform their job more effectively |
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Term
| Senge, learning organizations |
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Definition
| learning orgs develop capacities for change and learning not intraditional orgs. |
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Term
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Definition
| consulting model in which the organization relates to the specialist by requesting particualr services to meet a need the specialist was not invloved in identifying |
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Term
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Definition
| consulting model in which the organization expects the specialist to diagnosethe problem and prescribe solutions |
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Term
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Definition
| consulting model in which the organization and specialist work jointly to diagnose problems and generate solutions |
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Term
| 4 basic activities in process of planned development and change |
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Definition
1. data collection (financial consequences)
2. data evaluaton
3. planning and implementing solutions
4. evaluating results
5. appreciative inquiry |
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Term
| 3 appraoches to org, change |
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Definition
1. structural change
2. technological change
3. behavioral change |
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Term
| Planned Change-->behavioral change--> four activities of the comm. professional |
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Definition
1. policy changes
2. process changes
3. training &development changes
4. advising & counseling activities |
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Term
| QUIZ- 4 states of appreciative inquiry (Coperrider, Srivastva) |
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Definition
| discovery, dream, density, design |
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Term
| Lewis Hamel, Richardson- 6 models for comm with stakeholders during change |
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Definition
1. equal dissemination
2. equal participation
3. quid pro quo
4. need to know
5. marketing method
6. reactionary method |
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Term
| def- communication strategy |
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Definition
| the general plan for disseminating inforamtion and soliciting input during organizational change |
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Term
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Definition
| plan to implment a strategy |
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Term
| kinds of ethical challenges to leaders (5) |
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Definition
1. resposnibility
2. power
3. privilege
4. loyalty
5. consistency |
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Term
| ethical perspectives influence (4) components |
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Definition
1. raise ethical awareness
2. guide decision-making
3. help prioritize values
4. strengthen moral character |
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Term
| tracy and contradictory expecatations |
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Definition
| - leads to role ambiguity, role conflict |
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Term
| anderson, pearson- civility in workplace |
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Definition
| civility is key as diveristy, complexity of workplace increases |
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Term
| Kuhn, Poole- methods of dealing with conflict (3) |
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Definition
avoidance
distributive
integrative |
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Term
| fisher, ury ,patton- principled negotiation |
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Definition
| a straegy for groups in individuals in conflict to express htier needs and search for alternatives that meet diverse needs |
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Term
| kennetah andrews, christensen &strategy development |
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Definition
| begins w/ assessment of environmental trends, orgs, internal capaibilities,resources |
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