Term
| The basic assumptions in the awareness wheel are |
|
Definition
It only takes one person to change an interaction.
Do you take the initiative to change?
Do you wait and expect the other person to change? |
|
|
Term
| Focus of Behavior...Two (2) relevant behavioral patterns emerge in interpersonal interactions: |
|
Definition
(1) How you come across to others.
(2) How they respond to you. |
|
|
Term
|
Definition
I’m Ok, You’re Ok.”
“I’m not OK, You’re OK.”
“I’m OK, You’re not OK.”
“I’m Not OK, You’re not OK.” |
|
|
Term
|
Definition
| How do you discount others in interpersonal communication behavior? Make a list of ten discounting behaviors. |
|
|
Term
Conflict Talk Styles
three (3)fundamental styles of communication patterns found: |
|
Definition
In conflict situations, there seems to be three fundamental styles of communication patterns found: control talk, fight talk, and spite talk.
1 control talk, 2 fight talk, 3 spite talk |
|
|
Term
|
Definition
| Control talk intends to take charge. The intent of control talk is to direct, command, make a presentation, persuade, bargain, supervise, and advocate. |
|
|
Term
| The impact of control talk is = |
|
Definition
Shows the situation is under control, when it works.
Fosters resistance if it is experienced as “boxing in” the other.
May create misunderstanding and distance in the relationship.
May lead to more destructive patterns of communication. |
|
|
Term
| Consequence of Control Talk |
|
Definition
| If Control Talk goes on constantly between you and another person, you are caught in a power struggle with each other.” |
|
|
Term
|
Definition
| Fight Talk strives to force change by intimidating others and defending self. It is an active, one-up aggressive style—attempting power-over-others.” |
|
|
Term
|
Definition
Criticizing Defending Threatening
Demanding Arguing
Pronouncing ultimatums
Labeling Bullying |
|
|
Term
|
Definition
Can break up a logjam.
Leaves others angry.
Causes defensiveness.
Often damages relationships.
Fuels arguments that often escalate.
Blocks vita information that can lead to collaborative solutions. |
|
|
Term
| What does fight talk signal? |
|
Definition
| “Fight Talk signals one or more unresolved issues(s) in the relationship.” |
|
|
Term
|
Definition
| Spite Talk is an indirect attempt o bring down someone or something. It is a passive one-down aggressive style—exerting power-under-others.” |
|
|
Term
| Behavioral Examples of Spite Talk |
|
Definition
1) Taking cheap shots
2) Complaining
3) Denying
4) Stonewalling
5) Lying or distorting
6) Being a martyr |
|
|
Term
| Typical Consequences of Fight Talk and Spite Talk |
|
Definition
1) Communicate anger.
2) Impacts health negatively.
3) Maintain self-deception, if continued.
4) Yield win/lose, or loss/loss outcomes |
|
|
Term
|
Definition
| Take a few minutes and reflect on control, fight, and spite talk. How common are these styles of communication in your day-by-day interaction with others? |
|
|
Term
| Four Categories of Issues |
|
Definition
Topical = are about places, things, evens, or tasks.
Personal= are about yourself as an individual.
Relational are between people.
Group = represent family, work, teams, committees. |
|
|
Term
Topical are about places, things, evens, or tasks.
Personal are about yourself as an individual.
Relational are between people.
Group represent family, work, teams, committees. |
|
Definition
Topical are about places, things, evens, or tasks.
Personal are about yourself as an individual.
Relational are between people.
Group represent family, work, teams, committees. |
|
|
Term
Topical are about places, things, evens, or tasks.
Personal are about yourself as an individual.
Relational are between people.
Group represent family, work, teams, committees. |
|
Definition
Topical are about places, things, evens, or tasks.
Personal are about yourself as an individual.
Relational are between people.
Group represent family, work, teams, committees. |
|
|
Term
|
Definition
| The Millers contend that “Many people operate in the reverse—from an 20/80 perspective. They look largely to information outside of themselves as they deal with issues and resolve their conflicts.” |
|
|
Term
|
Definition
“An important resource you bring to any situation is your ability to tune into your own awareness.”
What does this statement mean to you?
How can you develop stronger self- awareness? |
|
|
Term
| The Miller contend that there are thought words that are commonly expressed as emotions. |
|
Definition
Thought Word What are the emotions
Betrayed anger
Defeated fear
Rejected sadness
Threatened anger |
|
|
Term
|
Definition
1) What have I seen, heard?
2) What do I think?
3) What are my emotions?
4) What are my wants for?
5) What have I been doing? Or What will I do? |
|
|
Term
|
Definition
To speak for yourself, combine a personal pronoun—I, me, or my—with any part(s) of your Awareness Wheel to form a message.
“I will call you Monday.”
“Here are my ideas.” |
|
|
Term
| Give emotional directions |
|
Definition
To speak for yourself, combine a personal pronoun—I, me, or my—with any part(s) of your Awareness Wheel to form a message.
“I will call you Monday.”
“Here are my ideas.” |
|
|
Term
| IMPORTANCE OF SELF - AWARENESS |
|
Definition
1) Self-awareness increases self-control.
2) Partial awareness yields poor outcomes.
3) Knowing yourself is not the same as being selfish and self-centered.
4) Self-awareness is a perquisite to effective communication.
5) Self-awareness increases self-love.
6) The more parts of your Wheel you disclose, the clearer your message. |
|
|
Term
| what did the millers mean by the word strategy in communications strategy? |
|
Definition
| to mean a planned and monitored sequence of behaviors for achieving a desired outcome. |
|
|
Term
Key test for a good strategy
(the Millers say) is |
|
Definition
| a good strategy is “does everyone leave the situation feeling good about himself or herself, others involved, and the decisions made.” |
|
|
Term
The five C’s of a connecting menu
are? |
|
Definition
1. Context: What is the history and current situation of the issue.
2. Content: What is the focus of the issue.
3. Contract: What is the esteem and procedural agreement made between individuals.
4. Communication: What communication skills are use to effectively implement the Awareness Wheel?
5. Conduct: What process is used to resolve the issue in given situation? |
|
|
Term
| Strategy prior to the situation |
|
Definition
1. Analyze the situation.
2. Develop an action and contingency plan.
3. Visualize/Rehearse a successful exchange.
Step 4. Act on the plan |
|
|
Term
| When an issue becomes a conflict |
|
Definition
1. Be sensitive to the conflict.
2. Set ground rules for dealing with the conflict.
3. Do not violate the ground rules you set.
4. Get more information using the Awareness Wheel.
5. Keep a focus on the issue that causes the conflict.
6. Manage your own anxiety by centering and breathing,.
7. Deal with feelings before facts.
8. Consider alternatives.
9. Remember: “How people relate to each other in the process of a struggle determines closure.” |
|
|
Term
| conflict resolution how to |
|
Definition
1 address the issue early 2 privately
3. expect discomfort 4 specific + objective
5. Focus on outcomes 6 be open
7 respond constructively 8 know triggers
9 keep humor 10 learn to compromise 11 know when retreat...FORGIVE |
|
|
Term
| what are the 6 part of wants and Actions |
|
Definition
what is wanted for you . for me . for us
in the the past . now . the future |
|
|
Term
| what is the center of the awareness wheel? |
|
Definition
|
|
Term
| What are 6 parts of the action and wants? |
|
Definition
to do to be to have
for me, for you, for us |
|
|
Term
| there are 5 sections of the awareness wheel. What are they |
|
Definition
Actions sensory Data Thoughts Feelings
Wants |
|
|
Term
| What is the sensory data of the awareness wheel composed of? |
|
Definition
| observations descriptions examples |
|
|
Term
| what are the 6 parts of wants |
|
Definition
To do , to be, to have ….
for you . for me . for us |
|
|
Term
| what is the center of the awareness wheel? |
|
Definition
|
|
Term
| What are the parts of the action |
|
Definition
|
|
Term
| there are 5 sections of the awareness wheel. What are they |
|
Definition
Actions.. sensory Data.. Thoughts.. Feelings
Wants |
|
|
Term
|
Definition
|
|
Term
| The difference between an issue and a problem is |
|
Definition
| Either party can solve and issue but neither can solve a problem |
|
|
Term
| In a good strategy what will happen |
|
Definition
| Everyone feels good about themselves and the decision made |
|
|
Term
| PRIOR Strategy before the situation |
|
Definition
| 1 analyze the situation 2 develop an action and contingency plan 3 visualize/ rehearse a successful exchange 4 act on the plan |
|
|
Term
| Summary points will be the next bunch of definitions |
|
Definition
Real freedom is the ability to pause between stimulus and response and chose what comes next
The millers use dance as their communication metaphor. Traits One person takes a step forward, the other takes one back. Even one misstep can land both on the floor
Communication often reaches a “critical choice point” That is, what should I do next?
The Millers say communication most often revolves around POWER CONTROL CLOSENESS DISTANCE
4 variable to resolve from ask which are impacting the issue here and now
Awareness wheel concept offers communicators 3 benefits// awareness of self, other, and your relationship/// skills for sending and receiving messages more clearly and accurately/// options for building relationships /
Avoid the following language patterns you statement//
question statements why statements
imperatives superlatives assumptions |
|
|
Term
|
Definition
| A complete understanding of the story |
|
|
Term
|
Definition
The most important resource you bring to an interpersonal situation is your ability to process your own internal ((self talk and emotions) and external awareness ( body and tone of voice)\
People who are similar to you in how they function will probably be easiest for you to understand.. using the awareness wheels .both of you\ comfort zones |
|
|
Term
| 5 areas of the awareness zone in the wheel represent WHAT? |
|
Definition
|
|
Term
| Common problems identified using the awareness wheel to communicate include |
|
Definition
Stuck in the comfort zones..
blocked awareness stops someplace in the awareness wheel…
Partial awareness
Incomplete awareness |
|
|
Term
| Blind spots in the awareness occurs when |
|
Definition
| You overlook, ignore or disregard information in any zone of the Awareness Wheel |
|
|
Term
| There are 6 areas of wants |
|
Definition
To do… to be… to have
for you for me for us |
|
|
Term
| Blind spots in awareness occur when you |
|
Definition
| Overlook , ignore or disregard information in any zone of the wheel |
|
|
Term
| ___________ is the central consideration with each listening mode… |
|
Definition
|
|
Term
| Deal with _____ first before facts. |
|
Definition
| Feelings behind anger fear disappointment sadness |
|
|
Term
| Use the awareness wheel to develop a _____ contract. |
|
Definition
|
|
Term
|
Definition
| An informal agreement that sets the stage for a productive discussion by assessing everyone’s interest and commitment to work on the issue and establish operational rules for proceeding |
|
|
Term
FOCUS OF Behavior
Two relevant behavioral patterns emerge in interpersonal interactions. they are |
|
Definition
How you come across to others
How they respond to you |
|
|
Term
| Effective communication is the process of |
|
Definition
| Closing your own lops and helping others close theirs.. the unicycle lops |
|
|
Term
| The Millers say communication revolves around what 4 veriables ? |
|
Definition
| power, control, closeness, distance.. |
|
|
Term
| The awareness wheel concept offers communicators what 3 benefits? |
|
Definition
| awareness of self, others and your relationship |
|
|
Term
| What do the 5 areas of th awareness zone represent? |
|
Definition
|
|
