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Listening carefully in order to attack a speaker
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Attending to communication to analyze and evaluate the content of a communication or the person speaking
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Perceiving personal attacks, criticisms, or hostile undertones in communication or the person speaking
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A physiological activity that occurs when sound waves hit our eardrums. Unlike listening, hearing is a passive process
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Listening to gain and understand information; tends to focus on the content level of meaning
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A complex process that consists of being mindful, physically receiving messages, selecting and organizing information, interpreting, responding, and remembering
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Listening only to the content level of a meaning and ignoring the relational level of meaning
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From Zen Buddhism, being fully present in the moment; the first step of listening and the foundation of all the other steps
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Communication that, by expressing interest in hearing more, gently invites another person to elaborate
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Continually focusing communication on oneself instead of on the person who is talking
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A method of clarifying others' meaning by restating their communication
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Listening to support another person or to understand another person's feelings and perceptions; focuses on the relational level of meaning as much as on the content level of meaning
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Focusing on only selected parts of communication. We listen selectively when we screen out parts of a message that don't interest us or with which we disagree, and also when we rivet attention on parts of communication that do interest us or with which we agree.
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