Term
| the process by which a division of labor occurs as different workers specialize in different tasks over time |
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Definition
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Term
| who came up with specialization |
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Definition
| Adam smith- work with the pen |
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Definition
| each worker is responsible for all tasks |
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Definition
| the systematic study of relationships b/w ppl and tasks for the purpose of redesigning the work process to increase efficiency |
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Term
| who came up with scientific management |
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Definition
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| problems with scientific management |
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Definition
no relationshp with management
quality not as important
workers didnt benefit from increased O/P
work is boring
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Term
| what are the gilbreths known for |
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Definition
expanding on taylor.
analyze every individual action necessary to perform a particular task
find better ways to perform
recognize each component action |
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Term
administrative management
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Definition
| the study of how to create an organizational structure and control system that leads to high efficiency and effectiveness |
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Definition
| a formal system of organization and administration designed to ensure efficiency and effectiveness |
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Definition
| developed the principles of bureaucracy |
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Definition
| power to hold people accountable for their actions and make deision concerning the use of organizational success |
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Term
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Definition
| formal written instructions that specify actions to be taken under different circumstances to achieve specific goals |
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Term
| standard operating procedures (SOP's) |
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Definition
| specific sets of written instructions about how to perform a certain aspect of a task. |
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Term
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Definition
| unwritten, informal codes of conuct that prescribe how ppl should act. they are considered important |
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Definition
| made 14 principles to increase efficiency of the management process |
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Term
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Definition
| job specialization to increase efficiency. esp if managers take steps to lessen workers boredom |
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Term
| 2. authority and responsibility |
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Definition
| managers have the right to give orders and the power to exhort subordinates for obedience |
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Term
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Definition
| an employee should receive orders from only one superior |
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Term
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Definition
| the length of the chain of command that extends from top to bottom of an organization should be limited |
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Term
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Definition
| authority should not be concentrated at the top of the chain of command |
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Definition
| the organization should have a single plan of action to guide managers and workers |
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Definition
| all organizational members are entitled to be treated with justice and respect |
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Definition
| the arrangement of organizational positions should maximize organizational efficiency and provide employee with satisfying career opportunities. |
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Definition
| managers should allow employee to be innovative and creative |
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Term
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Definition
| managers need to create a workforce that strives to achieve organizational goals |
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Term
| 11. remuneration of personnel |
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Definition
| the system that managers use to reward employees should be equitable for both employee and the organization |
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Term
| 12. stability of tenure of personnel |
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Definition
| long term employees develop skills that can improve organizational efficiency |
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Term
| 13. subordination of individual interests to the common interest |
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Definition
| employees should understand how their performance affects the performance of the whole organization |
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Term
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Definition
| managers should encourage the development of shared feelings of comradeship, enthusiasm or devotion to a common cause. |
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Term
| behavioral management theory |
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Definition
| the study of how managers should behave to motivate employees and encourage them to perform at high levels and be committed to the achievement of organizational goals |
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Term
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Definition
mother of management thought.
how managers should behave toward workers. |
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Term
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Definition
| managers behavior can effect workers |
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Definition
| idea that supervisors should receive training too |
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Definition
theory x and y.
study of attitudes and behaviors dominating how managers think and also affect how they behave. |
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Definition
*about the average joe
*employees are (lazy, need disipline etc)
*need strick SOP's
*they are only working because they have too and will do the min. |
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Definition
*all workers are not lazy
*if they are given all they need.. they will finish on their own time.
*doesnt mean everyone does well |
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Term
| management science theory |
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Definition
| an approach to managements that uses rigorous quantitative techniques to help managers make maximize use of organizational resources. |
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Term
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Definition
| mathematical techniques like linear programing to better access situations and make better decisions |
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Definition
| a set of techniques like training that can be used to analyze any aspect of an organizations production system to increase efficiency |
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Term
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Definition
analyzing input, conversion and output to increase product quality
*always something to improve |
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Term
| management information systems |
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Definition
designing systems to make everything work and work for everyone
-like mac compatible |
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Term
| organizational environment |
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Definition
a set of forces/conditions affect a managers ability to acquire and utilize recources.
-raw materials/skilled workers that are required to perform correctly |
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Term
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Definition
takes resources from outside the company and converts them to the world at large.
-sales of outputs go back to imputs |
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Term
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Definition
producing own resources like growing tomatoes for restaurant.
*can fold in on its self... frost |
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Term
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Definition
(WHAT If)
there is always a back up plan
*contingent on characteristics of the environment |
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Term
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Definition
| individual departments coming together to coordinate actions |
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