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Supervision Today!
Chapter 4
29
Business
Undergraduate 1
02/15/2011

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Term
Organizing
Definition
Arranging and grouping jobs, allocating resources, and assigning work so that activities can be accomplished as planned
Term
Work Specialization
Definition
A job being broken down into a number of steps that are each completed by different individuals
Term
Span of control
Definition
The number of employees a supervisor can direct both efficiently and effectively
Term
Chain of Command
Definition
Continuous line of authority in an organization that communicates who reports to who
Term
Unity of Command
Definition
A principle that states the an employee should have only one supervisor to report to and whom they are directly responsible
Term
Authority
Definition
The rights given in a supervisory position to give orders and expect the orders to be obeyed
Term
Line Authority
Definition
The authority that gives the supervisor the right to direct the work and their employees with having to consult others
Term
Staff Authority
Definition
A limited authority that supports the line authority by advising, assisting, and servicing
Term
Functional Authority
Definition
Control over individuals outside one's own direct areas of responsibility
Term
Responsibility
Definition
Obligations such as goal acheivement, budgeting, following policies and motivating employees
Term
Centralization
Definition
Decision making in the hands of top management
Term
Decentralization
Definition
The pushing down of decision making authority to those closest to the problem
Term
Departmentalization
Definition
Grouping departments based on work functions, products or services, target customers or clients, geographic territories, or the process used to turn inputs into outputs
Term
Functional Departmentalization
Definition
Grouping activities into individual units based on the functions to be performed
Term
Product Departmentalization
Definition
Grouping activities into individual units based on problems or issues relating to a product
Term
Customer Departmentalization
Definition
Grouping activities around common customer categories
Term
Geographical Departmentalization
Definition
Grouping activities based on geography or territory
Term
Process Departmentalization
Definition
Groups activities based on work or customer flow
Term
Simple Structure
Definition
Not elaborate, "Flat" (only one or two levels of management), authority centralized in a single person
Term
Functional Structure
Definition
An organization in which similar and related specialties are grouped together
Term
Divisional Structure
Definition
Organization made up of self contained units
Term
Matrix
Definition
Structure that combines functional and product departmentalization, creating dual chain of command
Term
Team-based Structure
Definition
Organization that runs entirely on workgroups or teams
Term
Boundaryless organization
Definition
organization design that is not defined or limited by boundaries or categories impose by traditional structures
Term
Boundaryless oganizations are also called
Definition
network organizations, learning organizations, barrier-free, modular, or virtual corporations
Term
learning organization
Definition
organization that has developed the capacity to adapt and change continuously
Term
Job Description
Definition
Written statement of job duties, work conditions and operating responsibilities
Term
Empowerment
Definition
increasing employees involvement in their work through greater participation in decisions and responsibility for work outcomes
Term
Delegation
Definition
1. Allocation of Duties
2. Delegation of Authority
3. Assignment of Responsibility
4. Creation of Accountability
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