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Selling: Chapter 7
flashcards for Chapter 7
40
Marketing
Undergraduate 2
03/19/2011

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Term
banner advertising
Definition
ads placed at the top, sides, or bottom of a Web page, encouraging the viewer to visit a different Web site
Term
bird dog
Definition
individual who, for a fee, will provide the names of leads for the salesperson; also called a spotter
Term
blitz
Definition
canvassing method in which a large group of salespeople attempt to make calls on all prospective businesses in a given geographic territory on a specified day
Term
bounce-back card
Definition
card returned from a lead that requests additional information
Term
buying community
Definition
small, informal group of people in similar positions who communicate regularly, often both socially and professionally
Term
center-of-influence
Definition
prospecting method wherein the salesperson cultivates well-known, influential people in the territory who are willing to supply lead information
Term
cold call
Definition
Term
cold canvas method or cold call
Definition
prospecting method in which a sales representative tries to generate leads for new business by calling on totally unfamiliar organizations
Term
databases
Definition
information on leads, prospects, and customers
Term
data mining
Definition
the use of artificial intelligence and statistical tools to discover hidden insights in the volumes of data in a database
Term
endless-chain method
Definition
prospecting method whereby a sales representative attempts to get at least one additional lead from each person he or she interviews
Term
e-selling
Definition
using email to generate leads
Term
exclusive sales territories
Definition
method that uses a prospect's geographic location to determine whether a salesperson can sell to that prospect
Term
extranet
Definition
secure internet-based network connecting buyers adn suppliers
Term
house accounts
Definition
accounts assigned to a sales executive rather than to the specific salesperson responsible for the territory containing the account
Term
inbound telemarketing
Definition
use of the telephone that allows leads and/or customers to call for additional information or to place an order
Term
lead
Definition
a potential prospect; a person or organization that may have the characteristics of a true prospect
Term
lead management system
Definition
the part of the lead process in which salespeople carefully analyze the relative value of each lead
Term
lead qualification system
Definition
a process for qualifying leads
Term
merchandise market
Definition
a form of exhibition or trade show used in fashion industries for manufacturers to sell products to retailers
Term
negative referral
Definition
a customer who tells others about how poorly you or your product performed
Term
networking
Definition
establishing connections to other people and then using those networks to generate leads, gather information, generate sales, and so on
Term
North America industry classification system (NAICS)
Definition
a uniform classification system for all businesses for all countries in North America
Term
outbound telemarketing
Definition
using the telephone to generate and qualify leads to determine whether they are truly prospects or not also used to secure orders and provide customer contact
Term
postcard pack
Definition
cards that provide targeted information from a number of firms; this pack is mailed to prospective buyers
Term
prequalification
Definition
determination by firms whether leads are qualified before turning them over to the field sales force
Term
promoters
Definition
your most loyal customers who not only keep buying from you but also urge their friends and associates to do the same
Term
prospect
Definition
a lead that is a good candidate for buying what the salesperson is selling
Term
prospecting
Definition
the process of locating potential customers for a product or service
Term
qualifying a lead
Definition
the process of determining whether a lead is in fact a prospect
Term
referral event
Definition
gatherings designed to allow current customers to introduce prospects to the salesperson in order to generate leads
Term
referred lead
Definition
name of a lead provided by either a customer or a prospect of the salesperson
Term
search engines
Definition
the tools that individuals use to locate information on the internet or on a specific web site
Term
selling deeper
Definition
selling more to existing customers
Term
spam
Definition
a term used for unwanted and unsolicited junk e-mail
Term
spotter
Definition
Term
standard industrial classification (SIC)
Definition
a uniform classification system for an industry. Being replaced by the North America industry classification system
Term
systems integrator
Definition
outside vendor who has been delegated the responsibility for purchasing; has the authority to buy products and services from others
Term
telemarketing
Definition
systematic and continuous program of communicating with customers and prospects via telephone and/or other person-to-person electronic media
Term
trade show or trade fair
Definition
short exhibition of products by manufacturers and distributors
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