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Definition
| -A product or process that produces only 3 defects or errors out of every million opportunities |
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| Where do most companies operate? |
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| What is the six sigma philosophy? |
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Definition
| Remove variability from upstream operations to yield defect-free outputs |
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-Critical to quality characteristics
-Outputs that drive customer satisfaction |
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| What are the 2 steps in CTQC? |
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Definition
-Determine what the customer wants
-Express their wants clearly as an operational definition |
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| improving flow. doing things right and quick |
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| What does six sigma focus on? |
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| Reducing defects by eliminating variability |
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| What are the lean principles? |
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Definition
-Identify customers & specify value
-Map the value stream
-Create flow
-Respond to pull
-Pursue perfection |
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| Identify customers and specify value |
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Definition
-existing and potential customers
-provide what they will pay for everything else is waste |
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Term
| Map the value stream parts |
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Definition
1. flow of material and info
2. transformation of step 1 into finished goods or services
3. flow of info that supports first 2 parts |
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| Create flow is achieved when |
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Definition
| product or services flow the value-added steps without delays, defects or non-value added ops |
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| Line balancing to reduce waste |
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Definition
| Processes continually flow. a washer runs faster than dryer-work to get them to run together |
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| Cellular processing to reduce waste |
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Definition
| Organize layout to use visual signals to control production |
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Definition
| Reduce time to execute process set-ups |
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Term
| what are the 8 forms of waste? |
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Definition
Defects
Overproduction
Waiting
Non-utilized resources
Transportation
Inventory
Motion
Excessive processing |
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Term
| What are 4 ways to pursue perfection? |
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Definition
Kaizen event
error-proofing
total productive maintenance
standardize work |
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Definition
-Quick, focused effort
-short term event to remove waste. -follows DMAIC |
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| What is total productive maintenance? |
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Definition
| Production maintaining equipment to reduce unplanned breakdowns |
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Definition
| all work must be standardized to improve efficiency and consistency |
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| What does DMAIC stand for? |
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Definition
Define
Measure
Analyze
Improve
Control |
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Term
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Definition
| Identify and prioritize project |
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Definition
| establish data to reflect the state of the project |
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Definition
| Establish objective, understand root causes and relationships |
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Definition
| Bring possible solutions to fix root problems |
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| Make sure problems are permanently resolved |
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Term
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Definition
graphical method to capture and present the complex critical thought processes used to solve a problem
-Ask-right question right time
-Act-right tool right time
-Answer-use tool to answer right question |
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| What's the first step in a thought process map |
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Definition
| Identify a Problem Statement |
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| What characteristics should a problem statement have? |
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Definition
| Concise, contain a metric that can be used to monitor performance and should not contain a solution |
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| What is the role of the senior leadership team? |
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Definition
-Determine the structure of the initiative and allocate resources
-Provide a forum for dialog
-Remove policy and procedural roadblocks |
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| What is the role of the implementation leader? |
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Definition
-Senior executive of the leadership council
-Point-person for the internal marketing of the implementation
-Tracks resources |
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Definition
| Senior manager with responsibility of an entire process |
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-Initiate and support project
-Coach
-Provide resources to the team |
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| Guide projects and other black belts |
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| Do projects 20% of the time and regular job the rest |
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| What are the 4 costs of poor quality? |
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Definition
-prevention cost
-appraisal cost
-internal failure cost
-external failure cost |
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-do it right first time
-training, error proofing |
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| -cost of testing and inspection to detect defects internally |
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-defected detected internally
-scrap, rework |
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| Error proof by implementing fail-safe mechanisms to prevent the process from producing defects |
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