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scom 240
chapter 3,4,5
79
Communication
Undergraduate 2
02/23/2012

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Term
listening
Definition
the process of receiving, constructing meaning from and responding to spoken/ and or non verbal language
Term
hearing
Definition
the physiological process tbat occurs when sounds waves are translated into electrial impulses and then processed by the central nervous system
Term
attendion
Definition
the process of selectively focusing on certain events in the enviorment
Term
voluntary attention
Definition
occurs when we willfully focus on a stimulus
Term
involuntary attention
Definition
occurs when the intrinstic properties of an stimulus make that stumulus stand out
Term
personal constructs
Definition
attributes we establish about others, how we see them
Term
self-scheme
Definition
describing ourselves
Term
role schemata
Definition
expectations for a particular role
Term
event schemata
Definition
how you perceive an event or situation to play out
Term
bookeeping model
Definition
minor gradual changes to our scheme
Term
conversion model
Definition
big drastic changes to our schema
Term
subtyping model
Definition
create subcategories of schema
Term
person prototypes
Definition
idealized representations of a certain kind of person
Term
cognitive complexity
Definition
occurs when an indivdual has a large rich and varied set of personal constructs
Term
scripts
Definition
tells us what comes next in a sequence of actions
Term
schematic default opitions
Definition
details that are supplied when actual information is missing
Term
perception check
Definition
is a response that allows you to state your intrpretation and ask your partner whether or not that interpretation is correct
Term
fundamental attribution error
Definition
success are because of external causes, not because of internal
Term
locus
Definition
the cause
Term
primacy effect
Definition
inclination to give more weight or meaning to the stimuli we processed 1st
Term
meta maps
Definition
folders we organize our schemas in our head
Term
negativity bias
Definition
give more weight to what the negitive things people do then the positive
Term
empathic listening
Definition
understanding other person/ relating
Term
critical listening
Definition
challenge the message
Term
enjoyment listening
Definition
for please
Term
discrimnative listening
Definition
informational listening
Term
discrimnative listening
Definition
informational listening
Term
step one in active listening
Definition
attending skills- avoiding other stimuli, nonverbal cues,posture, nodding
Term
discrimnative listening
Definition
informational listening
Term
step 2 of effecting listening
Definition
paraphrase- 1. owned language 2. intent,content,tone 3. check for accuracy
Term
third step of effective listening
Definition
provide feedback- follow up with Q and A
Term
conversational narcism
Definition
bringing the conversation back to you
Term
competitive interrupting
Definition
constantly waiting for your oppurtunity to speak
Term
glazing over
Definition
spacing out - or not listening at all
Term
pseudolistening
Definition
pretending to listen, yes no answers
Term
ambushing
Definition
looking for ways to break up their arguement or find fault- looking only to correct
Term
confirmation bias
Definition
look for things we support and forget what we contridict
Term
language
Definition
a rule governed symbol system that allows its users to generate meaning and in the process to define reality
Term
phonology
Definition
meaningful of sound patterns
Term
semantics
Definition
study of the sign to referent
Term
syntactics
Definition
rules and orders of the meaningful symbols, grammer
Term
pragmatic
Definition
whether or not language is achieving its goal in language. why or why not
Term
JL Austin and John Searle
Definition
speech act theory
Term
utterance
Definition
strining words together
Term
propositonal
Definition
utterances that are put together in a representation of our world
Term
illocutionary act
Definition
the sources intent -motive
Term
perlocutionary act
Definition
how the receiver of the message will feel/thoughts
Term
lingustic determinism
Definition
we are prisoner to the language can't think of things outside our language
Term
lingustic relaitvism
Definition
langauge affects our perception of the worl not nessacarily imprisoned by it
Term
emblems
Definition
nonverbals that can stand alone
Term
illustrators
Definition
add meaning to the verbal- supplement or accenuate
Term
regulators
Definition
keep conversation going or end it
Term
affect displays
Definition
emotional indicators
Term
adaptors
Definition
ways we manage stress or manifestations
Term
vocalizations
Definition
groans, cries, giggles
Term
vocal qualities
Definition
rate, volume,tone, pitch, quality
Term
vocal segregates
Definition
uhm oh, likes,
Term
silence
Definition
shun people, respect, can we used stratgeically
Term
hedonism
Definition
"live life to the fullest"
Term
fatalism
Definition
think events are out of your control why worry about the future
Term
time senstive
Definition
thinking about any element of time- feeling pressured, anxious, complusive
Term
monochronic
Definition
time as a commodity- spend and saved
Term
polychronic
Definition
time as a continuum-one event starts as another ends
Term
kinesics
Definition
how we communicate through body movement and gesture
Term
cmm theory(cordinated management of meaning theory
Definition
episode - situation
relationship- the roles people are playing
life script- personal/professional identity
cultural patterns- cultural idenities
Term
ad homimen agruement
Definition
attack the people who are making the arguement , completely offensive
Term
content only response
Definition
responding with what the person just said
Term
empathic listening problems
Definition
advising response- advice only
interpreting repsone-placing your judgement on situation
content only response- respond with what they just said
Term
critical listening problems
Definition
true-believers -confirmation bias
unrealistic rationalizations
shifting burden of proof -" how can u prove they dont exist"
Term
public space
Definition
any type of space that is not owned by someone
Term
home
Definition
when ownership comes into play
Term
interaction spaces
Definition
social settings, they have their own rules
Term
body space
Definition
own personal space of body
Term
violation
Definition
unwarranted entry
Term
invasion
Definition
enters territory and takes ownership of it
Term
haptics
Definition
communication through touch
Term
MOPS
Definition
sub-category folers within our heads
Term
MOPS
Definition
sub-category folers within our heads
Term
edward T hall
Definition
person space
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