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Research Methods
Terms
98
Marketing
Undergraduate 4
07/27/2011

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Term
Inductive Reasoning
Definition
(Secondary Data)
Inferring something about a whole group of objects from knowledge of a few members of that group
Term
Deductive Reasoning
Definition
Inferring a conclusion from some premises. E.G. Boyscouts wear khaki, therefore a boy in khaki is a boyscout.
Term
objectivity
Definition
information collected and analyzed without being influenced
Term
Empirical
Definition
information based on data collected systematically. The scientific method consists of the collection of data through observation and experimentation, and the formulation and testing of hypotheses. Empirical refers to the use of working hypotheses that are testable using observation or experiment.
Term
Purpose of Science
Definition
Defining general rules pertaining to subjects' behavior in order to merge existing information, identify new information and predict future events
Term
Scientific Explanation
Definition
a set of interrelated propositions that offer an explanation about relationships between 2 or more variables. It's provisional.
Term
Variables
Definition
Operationally defined concepts that can take on more than one value. The dependent variable is affected by the independent variable.
Term
Independent Variable
Definition
The causal value in a relationship
Term
Dependent Variable
Definition
the passive variable in the relationship
Term
Basic Research
Definition
Research conducted for the purpose of advancing knowledge with little concern for any immediate outcomes. It's driven by a scientist's curiosity or interest in a scientific question. The main motivation is to expand man's knowledge, not to create or invent something. Basic research is also called academic research, because we always look at the literature review; uses research hypotheses.
Term
Applied Research
Definition
(Primary Research)
Research designed with a practical outcome in mind, under the assumption that some group will derive special benefits. It is designed to solve practical problems of the modern world, rather than to acquire knowledge for knowledge's sake. One might say that the goal of the applied scientist is to improve the human condition. In applied research, there is no literature review available, so we may ask questions in order to specify the problem.
Term
Characteristics of Good Research
Definition
Relevant
on time (up-to-date)
efficient (min input for max output)
accurate
ethical
Term
Ethics
Definition
refers to moral values or principles generally governing the conduct of an individual or group
Term
Researchers' Duties Towards Respondents
Definition
Tell the truth
no privacy invasion
avoid emotional abuse
consider respondents' convenience
Term
Researchers' duties towards sponsors
Definition
avoid unnecessary research
avoid dealing with irrelevant research issues
avoid wrong data analysis
avoid conducting studies with no competences or skills
no overcharging
no violation of confidentiality
avoid conflicts of interest
Term
Research Problem
Definition
the purpose of the study
Term
Literature Review
Definition
Common in basic research --> rare in applied research.

It indicates the current knowledge in the area and it's based on academic literature. Thanks to the literature review, we can avoid duplication and can develop/refine the research hypothesis.

E.G. scientific magazines, textbooks, journals
Term
Research Objectives
Definition
Research Questions (or Research Hypotheses)
Research boundaries
All research objectives
Term
Research Questions
Definition
(Applied Research due lack of literary review)
Asking questions in order to specify the problem.
Ad effectiveness
Term
Research Hypothesis
Definition
(Basic Research)
Formulated by stating a relationship between a dependent and independent variables.
Term
Research Boundaries
Definition
the issues the research won't deal with
Term
Research Design
Definition
-Used to structure the research
-to show how all the major parts of the research project work together to try to address the central research questions.
It's the glue that holds all of the elements in a research project together.

TYPES
1.Exploratory
2. Descriptive
3. Causal (experimental research)
Term
Exploratory Research
Definition
type of research conducted because a problem hasn't been clearly defined. it often relies on qualitative data collection methods (in-depth interviews and focus groups)
Term
Descriptive Research
Definition
it often relies on quantitative data collection methods (surveys) or on qualitative data collection methods (observation)
Term
Causal Research
Definition
Explores the effect of one variable on another (experimental research)
Term
Quantitative Data Collection
Definition
(Surveys)-- more accurate than Qualitative

phone
mail
door-to-door
mail intercept
internet
Term
Comparing Quantitative Data Collections Methods
Definition
Flexibility
most: face-to-face
least: internet and mail

Cost
highest: face-to-face
lowest: internet and mail

Speed
fastest: phone
slowest: internet and mail

Response Rate
highest: phone
lowest: mail

Respondents' patience
highest: mail and internet
Term
Qualitative Data Collection Methods
Definition
Used for:
-definition of research problem
-formation of hypothese
-generation of new ideas
-investigation of sensitive issues
-construction of questionnaires

Problem: less accurate than quantitative data collection methods because use unrepresentative samples.
Examples: in-depth interviews
focus groups
observations
Term
Secondary Data
Definition
(Basic Research)
Stats not gathered for the immediate study, but for some other purpose.
It saves the research time and money, but is less accurate, relevant, and up to date than primary data.

E.G. municipalities, internet, libraries, academic literature
Term
Primary Data
Definition
(Applied Research)
Information collected specifically for the purpose of the investigation. We don't collect primary data if there is viable secondary info available.
Term
Scientific Approach
Definition
a method of obtaining objective knowledge about the world through empirical observations.
A fundamental requirement of the scientific method is that all hypotheses and theories must be tested against observations of the natural world, rather than resting solely on intuition. Hence, science is considered to be methodologically empirical in nature.
Term
Intermediary Data
Definition
information collected by a third party for business purposes
Term
Primary Data Collection Methods
Definition
1. observation
2. surveys
3. causal research
4. exploratory research
Term
Observation
Definition
The researcher obeserves people in their natural environment without interfering.

Problem: there may be an ethical problem, and the major disadvantage is that you get only what you see.
Term
Structured Observation
Definition
based on certain objective criteria
Term
Unstructured Observation
Definition
based on subjective opinion of the observer. In unstructured obsercation the observer attempts to describe all the relevant behavior that occurs. This is done by keeping a mental record of what happens that is later developed into a full description of the behavior.
Term
Participating observation
Definition
a set of research strategies which aim to gain a close and intimate familiarity with a given group of individuals and their practices through an intensive involvement with people in their natural environment.
Term
surveys
Definition
Pros: large quantity of gathered info and versatility
Term
focus groups
Definition
homogeneous groups of 6-12 people that discuss a certain topic or product in a comfortable atmosphere. it's perceived as a stimulating, dynamic, interactive, spontaneous, creative, and quick process, due to:
The Snowball Effect
Hands-on type of experience.

CONS:
-not a representative sample
-individual may take over the group
-situation is artificial
-analysis is difficult and not clear
Term
Characteristics of a Good Moderator
Definition
1. Assertive kindness.
2. Takes initiatives while being calm
3. tolerant
4. flexible
5. sensitive
6. open-minded

He must integrate all participants into the discussion and take their feelings into consideration
Term
Experiment
Definition
a scientific process in which the researcher manipulates one of more independent variables and observes the changes in the dependent variable.
Term
Extraneous Variables
Definition
variables other than the manipulated variable that affect the response of the test units and hence the results of the experiment

Types:
1. History
2. Maturity
3. Testing Effect
Term
External Validity
Definition
The applicability of experimental results to situations external to the experimental context. Is it applicable in the real world?
Term
History
Definition
all possible things that might have happened between the 2 times of observation. the longer the time span between the observations the higher the risk of history
Term
Maturity`
Definition
effect due to the fact that people are constantly changing and becoming more mature. The longer the time span between observation the higher the risk of maturity
Term
Testing Effect
Definition
occurs when people act differently because they know they're being observed (similar to Hawthorne Effect)
Term
Statistical Design
Definition
the researcher compares the effect of different kinds of manipulations on the same experimental group.

E.G. price study
Term
Factorial Design
Definition
the researcher wants to test whether 2 or more independent variables influence a dependent variable and explore the interaction between them
Term
Laboratory Experiments
Definition
organized in an isolated artificial environment.

1. Internal Validity = HIGH
2. External Validity = LOW
3. Cost= LOW
4. Time low
Term
Field Experiments
Definition
1. Internal Validity = LOW
2. External Validity = HIGH
3. Cost = HIGH
4. Time = LONG
Term
Quasi- Experimental Design
Definition
offers the researcher some degree of control, but there is no random assignment of subjects, as there is no true experimental design.
-empirical approach--> lack of random assignment

E.G. tracking studies (service improvement)
Term
Internal Validity in Taste Tests
Definition
-Random order of tasting
-rest between each tasting
-personal evaluation (no group influences)
-hiding brand names
-control intervening factors (e.g. smoking)
-usage patterns
-noise odor free venue
-avoid saturation
- feeling of full effect (surpassed max. utility)
Term
Measurement
Definition
the assignment of number by rules to objects in order to gain understanding.

Phenomena -> Numbers -> Understanding

Measurement= True Score + Systematic Error + Random Error
Term
Systematic Error
Definition
-Error related to validity
-easily corrected
Term
Random Error
Definition
-error related to consistency (more critical)
-can't do any comparison
Term
Attitude
Definition
mental stage that people have in a certain environment.

3 Components

1. Behavioral Knowledge
2. Behavioral Affect
3. Behavioral Intention
Term
Nominal Scale
Definition
Each Number is Different from the other but it's value has no particular meaning

Numbers assigned to attributes of objects for the purpose of identifying these objects
(e.g. 1= color, 2=price, 3= size etc.)
Term
Ordinal Scale
Definition
Each number is either bigger or smaller than the other (ranking)--generally used in social sciences.

PROBLEM: can't measure the average, so must use QUASI-INTERVAL sCALE

e.g. unlikely, neutral, likely etc.

It's
Term
Width of the Scale
Definition
the more sophisticated the sample, the more we can use large point scale
Term
Balanced Scale
Definition
same number of positive and negative answers plus one neutral answer
Term
Itemized scale
Definition
each number has a title. The more sophisticated the sample, the less we use itemized scales
Term
Type of Questions
Definition
1. Multiple Choice
2. Open-ended
3. Dichotomous (e.g. yes/no)
4. order (ranking)
5. Likert scale (quas-interval)
Term
Wording
Definition
-use simple and unambiguous words
-avoid leading questions
-avoid hidden assumptions
-avoid estimates
-avoid double-barred questions ( 2 Q's in 1)
Term
Questionnaire
Definition
we open a questionnaire with easy and interesting questions and we end with complex, sensitive, uninteresting questions (e.g. demographics).
Term
Census
Definition
-use when the population size is small
-when want to get accurate results
-want to get info pertaining to small subgroups of the population
Term
Sample
Definition
-when the population is large
-when facing budget and timing constraints
Term
Population
Definition
group of people that share some characteristics and from which data can be gathered and analyzed
Term
Sampling
Definition
choosing some units of the population
Term
Sample Unit
Definition
any type of element that makes up a sample.

e.g. people, households
Term
Sampling Frame
Definition
a list of the entire population that's used to create a random sample.

e.g. telephone book
Term
Sampling Process
Definition
1. Define the relevant population according to the Research Objectives

2. Define Sample Frame
3. Choose sampling method
4. Determine sample size
5. Execute Sampling
Term
Probability Sampling
Definition
a sampling method where the probability of any sampling unti to be included is known (greater than 0 but not necessarily known).

- more accurate
- have some kind of control

4 TYPES:
1. Simple Random Sampling
2. Systematic Sampling
3. Stratified Sampling
4. Cluster Sampling
Term
Non-Probability Sampling Methods
Definition
a sampling method where the probability of any sampling unit to be included is unknown

4 TYPES:
1. Judgmental Sampling
2. Snowball Sampling
3. Convenience Sampling
4 Quota Sampling
Term
Judgmental Sampling
Definition
(Non-Probability Sampling Method)

Selection of items based on the judgement of an individual.

It can't be used for statistical purposes
Term
Snowball Sampling
Definition
(Non-Probability Sampling Method)

Technique for developing a research sample where existing study subjects recruit future subjects from among their acquaintances. (Friend brings a friend)

The sample group starts small, but appears to grow like a snowball. As the sample builds up, we gain enough data to use for the research. This sampling technique is often used in unique, hidden population, which are difficult for researchers to access, such as drug users.

*In general, there no sampling frame*
Term
Convenience Sampling
Definition
(Non-Probability Sampling Method)

the method of choosing items arbitrarily and in an unstructured manner from the sampling frame.

The researcher find it easier to go to a particular part of the population we want to investigate and when we have no other choice.

*often used in Exploratory Research-- a problem not yet defined*
Term
Quota Sampling
Definition
(Non-Probability Sampling Method)

The population is first segmented into mutually exclusive subgroups and then judgement is used to select the subjects or units from each segment based on a specified proportion.

-Selection of sample is non-random, therefore may be BIASED because not everyone gets a chance of being selected
Term
Simple Random Sampling
Definition
(Probability Sampling Method)

Each individual is chosen randomly and entirely by chance, such that each individual has the same probability of being chosen at any stage during the sampling process

Each subset of 'k' individuals has the same probability of being chosen as any other subset of 'k' individuals.

It's possible that the sample won't be completely random
Term
Systematic Sampling
Definition
(Probability Sampling Method)

Similar to simple random sampling, but we use a systematic method to choose the sample.

E.G. Every 10th name of the telephone book.

*Number of Intervals: K=N/n
Term
Stratified Sampling
Definition
(Probability Sampling Method)

When the population consists of a number of distinct and homogeneous categories, the frame can be divided into separate strata. A sample is then selected from each "stratum" separately, creating a stratified sample. WE use this method to ensure that particular groups within the population are adequately represented in the sample and to improve efficiency by gaining greater control on the composition of the sample.
Term
Cluster Sampling
Definition
(Probability Sampling Method)

Sometimes it's cheaper in time and money to cluster the sample in some way.

E.G. by selecting respondents from certain areas only, or certain time-periods only.

*Each cluster has the same chance of being selected
Term
Sample Size Depends on:
Definition
1. Budget Constraints
2. Expected Number of groups in the sample
3. Population Variance
4. Accuracy
5. the "magic number" (n=200)
Term
Sudman Rule
Definition
it's important to have at least 100 units in each group
Term
Population Variance
Definition
The greater the variance, the great the sample size should be

*direct relationship between population variance and sample size*
Term
Accuracy
Definition
the greater the sample size
- the smaller the sample error
- the greater the accuracy
Term
Sample Error for Large Samples
Definition
(N> 10,000): 1/√n
Term
Sample Error for Small Numbers
Definition
(N <, 10,000): (N-n)/(N-1)*(1/√n)
Term
The "Magic" Number
Definition
In General, when n=200, we have a good sample
Term
Non-Coverage Error
Definition
(Non-Sampling Errors, Non-Observation)

part of the population the researcher didn't cover
Term
Non-Response Error
Definition
(Non-Sampling Errors, Non-Observation)

In survey sampling, many individuals who are identified as part of the sample may be unwilling to participate or impossible to contact.

In this case, there is a risk of differences between the willing and unwilling, leading to SELECTION BIAS in conclusions.

A survey's quality is represented by its Response Rate, and not by the number of people that did answer.

The sample should be representative of the entire population and can't only include extreme cases of satisfaction/ dissatisfaction
Term
Solutions for Low Response Rate
Definition
-Callbacks
-Quota sampling
Term
Predictive Validity
Definition
The degree to which an instrument can predict future behavior
Term
Face Validity
Definition
When it's obvious that what was measured actually represents what was supposed to be measured. Face validity is highest in in-depth interviews
Term
Concurrent Validity
Definition
Measuring a phenomenon simultaneously using 2 instruments knowing that one instrument is valid
Term
Content Validity
Definition
Does the instrument include all the necessary components to measure a phenomenon?
Term
Construct Validity
Definition
What the instrument is in fact measuring
Term
Reliability
Definition
Measures the level consistency of an instrument
Term
Sensitivity
Definition
The degree to which the research instrument is able to identify true differences among respondents
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