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| Behaviorally Anchored Rating Scale: a judgment technique in which numbers ona scale are described (anchored) by a specific set of observable behaviors. |
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| Statistical Process Control: methods introduced by Shewart that allowed for improvements in quality. managers can separate variance int he process from variance in the performer. |
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| Observer's Matrix: Rigg's original performance matrix, resulted from him trying to measure TLC (tender loving care) in 1975. |
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| a way of weighing difference aspects of a job performance according to their value (priority) to the organization oat a given time. |
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| an experimental design in which a baseline (A) is followed by an intervention (B) that is subsequently withdrawn or stopped, creating a return to the baseline (A). also referred to as a reversal design becase the intervention is reversed. |
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| an experimental design in which a baseline (A) is followed by an intervention (B) and the reversal of the intervention to baseline (A), after which the intervention (B) is reintroduced. essentially, it is an A-B-A design with an additional intervention (B) |
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| an experimental design in which baseline data are collected (A) then followed by an intervention (B), usually separated by some marker to clearly indicate the difference between A&B. |
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| a list of behvaviors that can be observed and counted as they happen. |
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| performance is ranked against others on the basis of specified criteria. |
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| a way of collecting data on behavior where every instance of the behvior doe snot have to be counted. sampling involves counting behavior at rnadom times and frequently enouh to obtain a reliable estimate of the actual frequency |
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