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performace management - ch3
Chapter 3
19
Management
Undergraduate 4
09/14/2010

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Term
T/F
PM systems are likely to receive crucial top management support, without such support it is unlikely that PM systems will be successful.
Definition
true

(pg 51)
Term
__________ is the process that involves describing the organizations destination, assessing barriers that stand in the way of that destination, and selecting approaches for moving forward.
Definition
strategic planning

(pg 51)
Term
what is the main goal of strategic planning?
Definition
allocate resources in a way that provides the company with a competitive advantage.

(pg 51)
Term
What are the 7 purposes/steps of the strategic plan?
Definition
1 environment analysis
2 mission
3 vision
4 goals
5 strategies
6 implement strategies
7 evaluation of strategies
Term
t/f
a critical issue to the strategic plan is to ensure that each units mission, vision, goals, and strategy are consistent with those at the organizational level.
Definition
true

(pg 52)
Term
___________ identifies external and internal parameters with the purpose of understanding broad issues related to the industry so that decisions can be made against the broader context
Definition
environmental analysis

(pg56)
Term
_______ includes a consideration of opportunities and threats
Definition
external environment

(pg56)
Term
________ includes a consideration of strengths and weaknesses.
Definition
internal environment

(pg57)
Term
economic
political/legal
social
technological
competitors
customer/suppliers are all examples of:
Definition
things to consider when conducting an EXTERNAL environmental analysis

pg 58
Term
Organizational structure
organizational culture
politics
processes
and size are examples of:______
Definition
things to consider when conducting an INTERNAL environmental analysis

pg 58
Term
________ analyzes the external environment in relation to the internal environment
Definition
gap analysis

pg 58
Term
Leverage in a company is recognized by looking at __________ + _________ whereas constraints are recognized by considering _________ +____________
Definition
opportunities + strengths

opportunities + weaknesses

pg 58-59
Term
A vulnerability in a company is recognized when comparing ___________ + _________ whereas a problem is seen by comparing ________ + ___________
Definition
threat + strength

threat + weakness

pg 59
Term
When an external opportunity is present but the internal situation of the company is not conducive to taking advantage of the external opportunity, that is called a ________
Definition
constraint

pg 59
Term
When there is an external threat discovered but the threat can be contained because of an internal strength, this is called a _________
Definition
vulnerability

pg 59
Term
________ summarizes the organizations reason for its existence.
Definition
mission statement

pg 59
Term
Does what, to who, with what benefits, and how are key components to __________
Definition
the mission statement

pg 60
Term
brief
verifiable
bound by a timeline
current
focused
understandable
inspiring
a stretch are all characteristics of:
Definition
a good vision statement
Term
The ______ function plays a critical role in creating and implementing the strategies that an organization will follow to realize its mission and vision.
Definition
HR function

(pg 64)
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