Term
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Definition
| The process of monitoring, comparing, and correcting work performance |
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Term
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Definition
Planning
Empowering Employees
Protecting the Workplace |
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Term
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Definition
| A 3 step process of measuring performances, comparing performance against a standard, and taking managerial action to correct deviations or inadequate standards |
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Term
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Definition
Measuring
a. How personal observations, statistical reports, oral reports, and written reports
b. What often determines what employees will do; most work activities can be expressed in quantifiable terms, but when they can't, managers should use subjective terms |
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Term
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Definition
Comparing
a. Determines the variation between actual performance and a standard
b. Range of Variation:The acceptable parameters of variance between actual performance and a standard |
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Term
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Definition
Taking Managerial Action
a. Three choice: Do nothing, correct actual performance, and revise the standard
b. Immediate Corrective action: Corrective action that adresses problems at once to get performance deviated before correcting the source of deviation
c. Basic Corrective Action: Corrective action that looks at how and why performance deviated before correcting the source of deviation |
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Term
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Definition
| The acceptable parameters of variance between actual performance and a standard |
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Term
| Immediate Corrective Action |
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Definition
| Corrective action that addresses problems at once to get performance deviated before correcting the source of deviation |
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Term
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Definition
| Corrective action that looks and how and why performance deviated before correcting the source of deviation |
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Term
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Definition
| The end result of an activity |
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Term
| Organizational Performance |
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Definition
| the accumulated results of an organization's work activities |
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Term
| 2 Measures of Organizational Performance |
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Definition
Productivity
Organizational Effectiveness |
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Term
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Definition
| The amount of goods or services produced divided by the inputs needed to generate the output |
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Term
| Organizational Effectiveness |
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Definition
| A measure of the appropriateness of organization goals and how well those goals are being met |
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Term
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Definition
Feedward control
Concurrent control
Feedback control |
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Term
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Definition
a. Most desirable type
b. Prevents problems before they occur
c. Requires timely and accurate information that isn't always available |
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Term
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Definition
a. Takes place while a work activity is in progress
b. takes place after the activity is done
c. Management by walking around: a manager being out in the work area, interacting directly with employees |
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Term
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Definition
a. Most popular type of control
b. Takes place after the activity is done |
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Term
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Definition
| A performance measurement tool that looks at more than just financial persepective |
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Term
| 2 ways managers deal with information control |
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Definition
1) As tools to help control organizational activities
2) As organizational areas they need to control |
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Term
| MIS (Management information systems) |
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Definition
| A system used to provide management with needed information on a regular basis |
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Term
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Definition
The search for the best practices among competitors or noncompetitors that lead to their superior performance
**Used to identify specific performance gaps and potential areas of improvement** |
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Term
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Definition
Cross-cultural difference
Workplace concerns
Customer interactions
Corporate governance |
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Term
| Cross-cultural difference |
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Definition
a. Managers in countries where technology is more advance often use indirect controls and direct supervision
b. Less technology advanced, more direct supervision and highly centralized decision-making for control |
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Term
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Definition
a. Privacy
b. Employee theft: any unauthorized taking of company property by employees for their personal use
c. Violence |
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Term
6 of 12 primary contributors to dysfunctional work environments
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Definition
1) Employee work driven by time, numbers and crisis
2) Rapid and unpredictable change
3) Authoritarian leadership with rigid, militarisic style
4) Double standards in policy and procedure
5) Emotionally troubled employees the no helo from management
6) Repetetive, boring work |
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Term
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Definition
| The service sequence from employees to customers to profit |
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Term
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Definition
| The systems used to govern a corporation so that the interests of corporate owners are protected |
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