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Organizational Behavior
Chapter 4
39
Other
Graduate
02/18/2012

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Term
PERCEPTION
Definition

the process by which the individual selects, organizes, interprets, and responds to information

 

person's election process involves both external and internal factors

Term
Basic Elements of the Perceptual Process
Definition

Objects in the person's environment

Observation

Perceptual Selection

Perceptual Organization

Interpretation

Response

Term
FENG SHUI
Definition

the belief that space needs to be in harmony with the environment

 

means "wind" and "water"

 

when a harmonious arrangement is created between the wind and water, the individual or oganization prospers and the quality of life improves

Term
SELECTIVE SCREENING
Definition

the process by which people filter out most information so that they can deal with the most important matters

 

depends on several factors, some of which are in the external environment and some of which are internal to the perceiver

Term
External factors that may affect perception
Definition
  1. Size: the larger the object, the more likely it is to be perceived
  2. Intensity: the more intense an external factor (bright lights, loud noises, and the like), the more likely it is to be perceived)
  3. Contrast: external factors that stand out against the background or that aren't what individuals expect are the most likely to be noticed
  4. Motion: a moving factor is more likely to be perceived than a stationary factor
  5. Repetition: a repeated factor is more likely to be noticed than a single factor
  6. Novely and Familiarity: either a familiar or a novel factor in the environment can attract attention, depending on the circumstances

 

Term
Internal Factors that may affect perception
Definition
  1. Personality
  2. Learning
  3. Motivation
Term
PERCEPTUAL SET
Definition
  • an expectation of a particular interpretation based on the person's past experience with the same or a similar object
Term
POLYANNA PRINCIPLE
Definition
states that people process pleasant events more efficiently and accurately than they do unpleasant events
Term
PERSON PERCEPTION
Definition

the process by which the individual attributes characteristics or traits to other people

 

follows the same process of perception with the same sequence of observation, selection, organization, interpretation, and response.  however, the object being perceived is another person

 

 

Term
Factors influencing person perception 
Definition

in general, the factors influencing person perception are the same as those that inluence perceptual selection: Both external and internal factors affect person perception.  However, we may usefully categorize factors that influence how a person perceive another as: 

  • characteristics of the perceived
  • characteristics of the perceiver
  • the situation or context within which the perception takes place
Term
The Perceived
Definition

when perceiving someone else, you need to be aware of various cues given by that person: facial expressions, general appearance, skin color, posture, gender, age, voice quality, behaviors, and the like

 

Each individul seems to have implicit ideas about the relationships among physical characteristics, personality traits, and specific behaviors

Term
IMPLICIT PERSONALITY THEORY
Definition

a person'a beliefs about the relationships between another's physical characteristics and personality

 

ex) a person may believe that some voice-quality characteristics indicate that the speaker has certain personality traits. 

Term
The Perceiver
Definition
A person's own personality traits, values, attitudes, current mood, and past experience influence how that person perceives someone else
Term
EXPATRIATES
Definition
employees who live and work outside of their home country
Term

Perceptual Accuracy

Similarity Error:

Definition
  • interviewers tend to be positively predisposed toward job candidates who are similar to them (background, interests, hobbies, jobs, etc...) and may be negatively biased against job candidates who are unlike them
Term

Perceptual Accuracy:

Contrast error

Definition
tendency to compare job candidates to other candidates interviewed at about the same time, rather than to some abslute standard
Term

Perceptual Accuracy:

Overweighting of negative information

Definition
Tendency to overreact to negative information as though looking for an excuse to disqualify a job candidate
Term

Perceptual Accuracy:

Race, Gender, and Age bias

Definition
Being more or less positive about a candidate on the basis of the candidate's race, gender, or age
Term

Perceptual Accuracy:

First-Impression error

Definition
the primacy effect may play a role in the job interview, because some interviewers are quick to form impressions that are resistant to change
Term
PERCEPTUAL DEFENSE
Definition
the tendency for people to protect themselves against ideas, objects, or situations that are threatening
Term
STEREOTYPING
Definition
the belief that all members of a specific group share similar traits and behaviors
Term
HALO EFFECT
Definition
occurs when one positive or negative characteristic dominates the way that person is viewed by others
Term
SELF-FULFILLING PROPHECY
Definition

the tendency for someon's expectations about another to cause that individual to behave in a manner consistent with those expectations

 

expecting certain things to happen shapes the behavior of the perceiver in such a way that the expected is more likely to happen

Term
PYGMALION EFFECT
Definition
holding high expectations of another tends to improve the individual's performance
Term
THE GOLEM EFFECT
Definition
refers to the loss in performance that results from low expectations by the manager
Term
PROJECTION
Definition

the tendency for individuals to see their own traits in other people

 

individual projects his or her own feelings, personality characteristics, attitudes, or motives onto others

Term
IMPRESSION MANAGEMENT
Definition

an attempt by an individual to manipulate or control the impressions that others form about them

 

this includes everything from how people talk to how they dress, and the hand gestures they use to how they walk

Term
5 common impression management tactics
Definition
  1. Self-promotion
  2. Ingratiation
  3. Intimidation
  4. Supplication
  5. Exemplification
Term
Self-Promotion
Definition

the person tries to present himself in a positive light

 

ex) employee reminds boss about accomplishments

Term
Ingratation
Definition

The person flatters others so they will see the person as likable

 

ex) employee compliments manager on good customer service after the manager handled a complaint from an irate customer

Term
Intimidation
Definition

The person lets others know that she can make life difficult for them if they push her

 

ex) employee tries to push others to get things one on schedule or else

Term
Supplication
Definition

The person acts like he needs help so others will help him

 

ex) employee asks for help on a task that he could perform himself

Term
Exemplification
Definition

The peson stays late so others know she is working hard

 

ex) employee is the last one to leve the parking lot and the first one to arrive

Term
ATTRIBUTION PROCESS
Definition

refers to the ways in which people come to understand the causes of their own and others' behaviors

 

reflects the person's need to explain events throught the deliberate actions of others rather than viewing them as random events

Term
The Attribution Process 
Definition

the individual infers "causes" to behaviors that she observes in others

 

These interpretations often largely determine her reactions to those behaviors

 

  • Antecedents- Factors internal to the perceiver (Information, Beliefs, Motivation)
  • Attributions made by the perceiver (perceived causes of behavior such as internal versus external causes)
  • Consequences for the perceiver (Behavior, Feelings, Expectations)
Term
Internal versus External Causes of Behavior
Definition

Internal Causes: believed to be under an individual's control

 

External Causes: believed to be beyond a person's control, external factor is the reason for poor performance

Term
FUNDAMENTAL ATTRIBUTION ERROR
Definition

the tendency to underestimate the influece of situational factors and to overestimate the influence of personal factors in evaluating someone else's behavior

 

this error causes the perceiver to ignore important environmental factors that often significantly affect another person's behavior

Term
Example of Attribution Process
Definition
[image]
Term
SELF-SERVING BIAS
Definition
refers to individuals attributing their success to internal factors (ability or effort) and attributing their failure to external factors (task difficulty or luck)
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