Term
| Equation for the value-precept theory |
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Definition
| Dissatisfaction=(VWant – V¬Have) X (VImportance) |
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Term
| 5 Facets of the value-precept theory |
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Definition
| pay, promotion, supervision, coworkers, work itself |
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Term
| Job Characteristics Theory 3 critical psychological states |
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Definition
Meaningfulness of work
Responsibility of outcome
Knowledge of results |
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Term
| 5 Core job characteristics |
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Definition
VISAF
Variety
Identification
Significance
Autonomy
Feedback |
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Term
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Definition
| vertical improvement, increased ownership and autonomy for the job |
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Term
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Definition
| Giving more duties, diverse tasks, horizontal |
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Term
|
Definition
| Having to suppress emotions/feelings to successfully do job tasks (flight attendant) |
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Term
|
Definition
| Good or bad moods are contagious for coworkers as well as customers |
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Term
| 3 types of hinderance stressors |
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Definition
Role conflict
Role ambiguity
Role overload |
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Term
| What are challenge stressors? |
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Definition
Stressful demands that most people perceive as opportunities for learning, growing and achieving
(time pressure, work complexity, work responsibility) |
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Term
| 3 employee stress management strategies: |
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Definition
Relaxation
Cognitive-behavioral
health and wellness programs |
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Term
| Order of the expectancy theory: |
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Definition
Expectancy
Instrumentality
Valence |
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Term
| Equation for the equity theory: |
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Definition
| Your outcomes/Your inputs |
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Term
|
Definition
Disposition based
Cognition based
Affection based |
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Term
|
Definition
Distributive
Procedural
Interpersonal
Informational |
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Term
|
Definition
| observation is the best way people learn tactic knowledge in the workplace |
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Term
| What is continuous reinforcement? |
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Definition
| Every time you do a sought after behavior, it is rewarded |
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Term
| What is Fixed ratio reinforcement? |
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Definition
| After a fixed # of good behaviors, you get rewarded |
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Term
| What is variable ratio reinforcement |
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Definition
| (Best method) random reward of good behavior |
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Term
| What is fixed interval reinforcement? |
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Definition
| Every # of days/weeks/months rewarded (paycheck) |
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Term
| What is variable interval reinforcement? |
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Definition
| Evaluation time is random |
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Term
| What is the rational decision making model? |
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Definition
1. recognize the problem
2. define & weight criteria
3. evaluate outcomes
***perfect information and perfectly rational*** |
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Term
| What is bounded rationality? |
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Definition
| No way to think of the optimal alternatives (not enough time/resources) |
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Term
|
Definition
| Choosing the first acceptable alternative |
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Term
| What is selective perception? |
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Definition
| People only see their environment as it affects them |
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Term
| What is social identity theory? |
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Definition
| perceive and judge people based on their group memberships |
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Term
| What is the fundamental attribution error? |
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Definition
| When someone does something wrong, we blame it on internal factors |
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Term
| What is the self-serving bias? |
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Definition
| When we do something good, it is internal; when we do something bad, it is external. "its never your fault" |
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Term
|
Definition
Specific
Measurable
Attainable
Relevant
Time-based |
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Term
| 3 M's in the ethical M test: |
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Definition
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Term
| 3 Pillars of ethical organizations |
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Definition
Ethical:
Individuals
Leadership
Structures and Systems |
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Term
|
Definition
PHeCeS
Projection
Halo Effect
Contrast Effect
Stereotyping |
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Term
| 3 dimensions of trustworthiness |
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Definition
Ability
Integrity
Benevolence |
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