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Organizational Behavior_CH13
Chapter 13
11
Business
Undergraduate 3
04/06/2010

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Term
Conflict
Definition
One party perceives its interests are being opposed or set back by another party
Term
Functional conflict
Definition
serves organization's interests
Term
Dysfunctional Conflict
Definition
Threatens organization's interests
Term
Personality conflict
Definition
interpersonal opposition driven by personal dislike or disagreement.
Term
Day of contemplation
Definition
a one-time-only day off with pay to allow a problem employee to recommit to the organization's values and mission.
Term
Programmed conflict
Definition
encourages different opinions without protecting management's personal feelings
Term
Devil's Advocacy
Definition
assigning someone the role of critic
Term
Dialectic method
Definition
fostering a debate of opposing viewpoints to better understand an issue.
Term
Conflict triangle
Definition
conflicting parties involve a third person rather than dealing directly with each other.
Term
Alternative dispute resolution
Definition
avoiding costly lawsuits by resolving conflicts informally or through meditation or arbitration.
Term
Negotiation
Definition
give-and-take process between conflicting interdependent parties.
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