Term
| What do managers need to manage? |
|
Definition
1. Technical Skills
2. Human Skills
3. Conceptual Skills
4. Motivation to Change |
|
|
Term
| Mintzberg Managerial Roles: |
|
Definition
1. Interpersonal Roles
2. Informational Roles
3. Decisional Roles |
|
|
Term
| What are the different types of managers? |
|
Definition
1. Top Managers
2. Middle Managers
3. First-Line Managers
4. Team Leaders |
|
|
Term
|
Definition
1. Planning
2. Organizing
3. Leading
4. Controlling |
|
|
Term
| What are the different types of Interpersonal Roles? |
|
Definition
1. Figurehead
2. Liaison
3. Leader |
|
|
Term
| What are the different types of informational roles? |
|
Definition
1. Monitor
2. Disseminator
3. Spokesperson |
|
|
Term
| What are the different types of decisional roles? |
|
Definition
1. Entrepreneur
2. Disturbance Handler
3. Resource Allocator
4. Negotiator |
|
|
Term
| What are technical skills? |
|
Definition
| Specialized procedures, techniques, and knowledge required to get the job done |
|
|
Term
| 4 Basic Characteristics of Changing External Environments: |
|
Definition
1. Environmental Change
2. Environmental Complexity
3. Resource Scarcity
4. Uncertainty |
|
|
Term
| This type of environment has a fast rate of environmental change: |
|
Definition
|
|
Term
| This type of environment has a slow rate of environmental change: |
|
Definition
|
|
Term
| What is organizational culture? |
|
Definition
| Values, Attitudes, Beliefs within an organization |
|
|
Term
| List artifacts of culture: |
|
Definition
1. Organizational Storie and Legends
2. Rituals and Ceremonies
3. Organizational Language |
|
|
Term
| What is environmental scanning? |
|
Definition
| Searching the environment for important events or issues that might affect that organization |
|
|
Term
| What are components of Specific Environment? |
|
Definition
1. Customer
2. Competitor
3. Supplier
4. Industry Regulation
5. Advocacy Groups |
|
|
Term
| What are components of General Environment? |
|
Definition
1. Economy
2. Technology
3. Socioculture
4. Political/Legal (legislation regulations/court decisions) |
|
|
Term
| List artifacts of culture: |
|
Definition
1. Organizational Storie and Legends
2. Rituals and Ceremonies
3. Organizational Language |
|
|
Term
| What is environmental scanning? |
|
Definition
| Searching the environment for important events or issues that might affect that organization |
|
|
Term
| What are components of Specific Environment? |
|
Definition
1. Customer
2. Competitor
3. Supplier
4. Industry Regulation
5. Advocacy Groups |
|
|
Term
| What are components of General Environment? |
|
Definition
1. Economy
2. Technology
3. Socioculture
4. Political/Legal (legislation regulations/court decisions) |
|
|
Term
| What is the difference b/w supplier dependence and buyer dependence? |
|
Definition
Supplier Dependence: Company relies on supplier b/c they find it difficult to get that item elsewhere.
Buyer Dependence: Supplier relies on a company b/c their is difficulty finding another company to carry their items. |
|
|
Term
|
Definition
| A set of moral principles/values that define right or wrong for a group/individual. |
|
|
Term
| What are the 4 types of workplace deviance? |
|
Definition
1. Production
2. Property
3. Political
4. Personal Agression |
|
|
Term
| What is social responsibility? |
|
Definition
| A business' obligation to pursue policies, make decisions, and take actions that benefit society |
|
|
Term
| To whom are are organizations socially responsible? |
|
Definition
| Shareholders and Stakeholders |
|
|
Term
| Why should organizations build high ethical standards? |
|
Definition
1. Good Reputation
2. Motivation of employees
3. Living up to one's own ethical standards
4. Money, beneficial to be ethical
5. Appealing to customers
6. Enhance productivity |
|
|
Term
| What can organizations and managers do to promote ethics? |
|
Definition
* Establish an ethics program
* Have leaders promote ethical behavior
* Develop strong governance processes
* Consider ethical aspects of business decisions
* Promote an ethical organization culture
* Hire and promote ethical individuals |
|
|
Term
|
Definition
S = Specific
C = Challenging
M = Measurable
A = Achievable/Attainable
R = Relavent
T = Timely |
|
|
Term
| What are the steps to rational decision making? |
|
Definition
1. Define the problem
2. Identify decision criteria
3. Weight the criteria
4. Generate alternative courses of action
5. Evaluate each alternative
6. Compute the optimal decision |
|
|
Term
| What are 3 phases of moral development? |
|
Definition
1. Preconventional
2. Conventional
3. Postconventional |
|
|
Term
| In which phase of moral development do people make selfish decisions? |
|
Definition
|
|
Term
| In which phase of moral development do people make decisions that conform to societal expectations? |
|
Definition
|
|
Term
| In which phase of moral development do people make decisions based on internalized principles? |
|
Definition
|
|
Term
|
Definition
| Choosing a goal and developing a method/strategy to achieve that goal |
|
|
Term
| How do you make a plan that works? |
|
Definition
1. Set a goal
2. Commit to the goal
3. Develop effective action plans
4. Track progress toward goal achievement
5. Maintain flexibility |
|
|
Term
| What are the benefits of planning? |
|
Definition
1. Intensified effort
2. Persistence
3. Direction
4. Creation of task strategies |
|
|
Term
| What are the pitfalls of planning? |
|
Definition
1. Impedes change
2. Creates a false sense of certainty
3. Detachment of planners |
|
|
Term
| What are 2 ways of tracking progress? |
|
Definition
Proximal Goals
Distal Goals |
|
|
Term
|
Definition
| Choosing a goal and developing a method/strategy to achieve that goal |
|
|
Term
| How do you make a plan that works? |
|
Definition
1. Set a goal
2. Commit to the goal
3. Develop effective action plans
4. Track progress toward goal achievement
5. Maintain flexibility |
|
|
Term
| What are the benefits of planning? |
|
Definition
1. Intensified effort
2. Persistence
3. Direction
4. Creation of task strategies |
|
|
Term
| What are the pitfalls of planning? |
|
Definition
1. Impedes change
2. Creates a false sense of certainty
3. Detachment of planners |
|
|
Term
| What are 2 ways of tracking progress? |
|
Definition
Proximal Goals
Distal Goals |
|
|
Term
| What is the difference b/w proximal and distal goals? |
|
Definition
Proximal = Short-Term or Sub Goals
Distal = Long-Term or Primary Goals |
|
|
Term
| Who is responsible for developing overall strategic plans? |
|
Definition
|
|
Term
| Who is responsible for developing and carrying out tactical plans to accomplish the organizations strategic objective? |
|
Definition
|
|
Term
| 3 kinds of operational plans: |
|
Definition
1. Single-Use
2. Standing
3. Budgets |
|
|
Term
| Name two types of structured conflict: |
|
Definition
|
|
Term
| What are valuable resources? |
|
Definition
| Resources that allow companies to improve efficiency and effectiveness. |
|
|
Term
| What are 3 steps to strategy making? |
|
Definition
1. Assess the need for strategic change
2. Conduct a situational analysis
3. Choose strategic alternatives |
|
|
Term
| What does SWOT stand for? |
|
Definition
| Strengths, Weaknesses, Opportunities, and Threats. |
|
|
Term
| What are the 2 major approaches to corporate-level strategies that companies use to decide which businesses they should be in? |
|
Definition
| Portfolio and Grand Strategy |
|
|
Term
|
Definition
| Owning stocks in a variety of companies in different industries. |
|
|
Term
| What do you call companies that have a large share of a slow-growing market? |
|
Definition
|
|
Term
| What do you call companies that have small shares of a slow-growing market? |
|
Definition
|
|
Term
| What is the purpose of a growth strategy? |
|
Definition
| Increase profits, revenues, market share, # of places |
|
|
Term
| Name the 5 industry forces: |
|
Definition
1. Character of the rivalry
2. Threat of new entrants
3. Threat of substitute products or services
4. Bargaining power of suppliers
5. Bargaining power of buyers |
|
|
