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Organizational Behavior 14
Chapter 14
19
Management
Undergraduate 3
03/10/2010

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Cards

Term
Communication
Definition
Interpersonal exchange of information and understanding
Term
Perceptual model of cummunication
Definition
process in which receivers create their own meaning.
Term
Noise
Definition
Interference with the transmission and understanding of a message.
Term
Personal Barriers
Definition
Any individual attribute that hinders communication.
Term
Semantics
Definition
The study of words
Term
Jargon
Definition
Language or terminology that is specific to a particular profession, group, or company.
Term
Communication competence
Definition
ability to communicate effectively in specific situations.
Term
Nonverbal communication
Definition
Messages sent outside of the written or spoken word
Term
Listening
Definition
Actively decoding and interpreting verbal messages.
Term
Linguistic Style
Definition
a Person's typical speaking pattern.
Term
Genderflex
Definition
Temporarily using communication behaviors typical of other gender.
Term
Formal Communcation Channels
Definition
follow the chain of command or organizational structure.
Term
Informal communication channels
Definition
Do not follow the chain of command or organizational structure.
Term
Grapevine
Definition
Unofficial communication system of the informal organization.
Term
Liaison Individuals
Definition
those who consistently pass along grapevine information to others.
Term
Organizational Moles
Definition
Those who use the grapevine to enhance their power and status.
Term
Management by walking around
Definition
managers walk around and informally talk to people from all areas and levels.
Term
Media Richness
Definition
Capacity of a communication medium to convey information and promote understanding.
Term
Telecommuting/ Teleworking
Definition
Doing work generally performed in the office at home or in other convenient locations using advanced communication technologies.
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