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| Study of factors that impact individuals and groups in organizations and how organizations manage their environments |
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| POLC: plan, organize, lead, control |
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| 3 Important Skills for managers |
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Conceptual (analyze)
Inter-Personal (get along and motivate others)
Technical (proficiency and skills) |
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| the relatively stable feelings, thoughts, and behavioral patterns a person has. |
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| MYers- briggs type indicator |
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* ESTJ - Extraversion, Sensing, Thinking, Judging
* INFP - Introversion, iNtuition, Feeling, Perceiving |
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| Jungian (4 demension) model of personality |
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Jung identified two pairs of psychological functions:
* The two perceiving functions, sensing and intuition
* The two judging functions, thinking and feeling |
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| 4 issues in the workplace that personality types affect |
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EI: relationships
SN: generation of info
TF make decisions
JP: establishing priorities |
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| Doing things for own sakes. |
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| get material/social rewards or avoid punishment. |
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| the degree to which a person has overall positive feelings about his or herself. |
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| concerned about how they appear to themselves and do things based on internal sense of right and wrong |
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| concerned on how they appear to others and do what is socially acceptable |
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can be internal or external: the degree to which one takes responsibility vs. sees it as part of collective culture
internal- their own actions and behaviors impact what happens to them
external- think outside forces are responsible for what happens to them |
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| belief that one can perform a specific task successfully |
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| process by which people select, organize, and interpret the input from their senses (environmental stimuli). 3 components. |
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| 3 components of perception |
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1. perceiver- person trying to interpret things around him
2. Target- what the perceiver is trying to make sense of and focus on
3. situation- context in which perception takes place |
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| primary effect, contrast effect, halo effect, similar to me effect, expectation bias, recency bias |
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| a structure of knowledge that is keept in memory to help us organize and interperet info (internal pda) use knowledge and past stimuli |
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| disfunctional schema overly simplified and often inacurrate beliefs about the typical characteristics of a particular group |
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| An attributionattributionThe causal explanation we give for an observed behavior. is the causal explanation we give for an observed behavior. |
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| attribution made about other people, tendency to judge because have trouble seeing external factors |
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| tendency to attribute outr failures to the situation while contributing positive successes to ourselves (internal) |
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formed through direct experience and social learning, opinions, beliefs, feelings
1. satisfaction
2. organizational citizen behavior
organizational commitment |
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| positive emotional state resulting from the apraisal of one's job and job experiences |
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| organizational citizenship behavior |
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| behavior that goes above and beyond the call of duty to benefit your organization or others in it |
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| organizational commitment |
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strength if an individualsidentification within the organization:
1. affective- positive desire to remain , interesting
2. continuous commitment- unable to leave, military
3. normative commitment- bc it is a perceived obligation to stay with the company |
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| prescribe desireable standards of conduct or methods of obtaining a goal |
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| prescribe desireable goals or ends for the individual |
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Heinz Dilemma - do you steal or not /// if there is nothing you can do and you have exhausted all options in a life or death situation do you steal or not...
diffusion of responsibility- the Bystander Affect-- the idea that who is in the situation and why we will chose. |
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| self centered level of morals |
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Moral value resides in external happenings rather than in persons and standards.
----- you are motivated to avoid punishment and get rewards--- Toddler level |
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| moral value resides in good or right roles motivated based on expected approval of others |
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| moral value resides in internalized principles of the individual motivated by respect for self |
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| if convictions are constant you are considered morally mature. values inform our attitudes |
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direction of behavior (what behavior a person choses to perform)
level of effort (how hard working to perform behavior)
level of persistance (when faced with obsticles how hard does person keep trying to perform behavior) |
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