Term
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Definition
| one or more facilities required to perform a service |
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Term
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Definition
| a single step in providing a service |
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Term
| Single Channel, Single Phase |
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Definition
all services demanded by a customer can be performed by a single service facility.
Example: drive through car washes and a machine that must process several batches of parts |
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Term
| single-channel, multiple-phase |
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Definition
used when services are best performed in sequence by more than one facility, yet customer volume or other constraints limit the design to one channel.
Example: mcdonalds drive through, facility takes the order, accepts the money, delivers the food. |
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Term
| Multiple-channel, Single-phase |
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Definition
| When demand is large enough to warrant providing the same service at more than one facility or when services offered by the facility are different. |
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Term
| Multiple-channel, Multiple-phase |
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Definition
customers can be served by one of the first-phase facilities, but then require service from a second-phase facility, and so on.
Example: laundromat you go from first phase (washer) to second phase (dryer), option to chose large or small loads are different channels. |
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Term
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Definition
rule that allows a customer of high priority to interupt the service of another customer.
Example:Hospitals- people with more serious injuries (life-threatening) are served before less extreme cases |
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