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Operations management final exam
for final exam
107
Management
Undergraduate 4
08/02/2015

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Term
Best description of AGGREGATE PLANNING?
Definition
Intermediate-range capacity training that typically comers a time horizon of 2 to 12 months
Term
Accommodating peak demands is a goal of aggregate planners (when?)
Definition
periods of low demand
Term
Aggregate planning (capacity planning for what?)
Definition
intermediate range
Term
Aggregate planning decisions (relate to what?)
Definition
inventory levels
Term
Inputs to aggregate planning?
Definition
Beginning inventory, forecasts for each period of schedule, customer orders
Term
Outputs of aggregate planning?
Definition
Production plan
Term
Uncommitted inventory (known as?)
Definition
available to promise inventory
Term
(CAM)
Definition
Computer Aided Manufacturing
Term
Computer Aided Manufacturing (CAM)
Definition
process control
CAM automates process control.
Term
Economic Order Quantity (EOQ)
Definition
• Can lead to minimum costs if usage of item is fairly uniform
• This may be the case for some lower-level items that are common to different ‘parents’
• Less appropriate for ‘lumpy demand’ items because inventory remnants often result
Term
Enterprise Resource Planning (ERP)
Definition
integration of financial, manufacturing, and human resources in a single database
Term
Economic Run Size (ERS)
Definition
Particular quantity of production that will minimize the total annual cost of setting up and carrying inventory, if produced in one production run
Term
Material Requirements Planning (MRP)
Definition
• A computer-based information system that translates master schedule requirements for end items into time-phased requirements for subassemblies, components, and raw materials. (P 510)
Term
Outputs of MRP?
Definition
• Primary – Planned Orders schedule, Order releases and changes
• Secondary – Performance-Control reports, Planning reports, and Exception reports

• Master Schedule - Cumulative Lead Time (Orders and Forecast)
• Bill of Materials (BOM)– Low Level recording (design changes) Product structure tree
• Inventory Records - Includes information on the status of each item by time period, called time buckets (receipts and withdrawals)
Term
assembly-time chart
Definition
shows the material order points needed to meet scheduled availability of the end item
Term
bill-of-materials (BOM)
Definition
Low Level recording (design changes) Product structure tree
Term
inventory-records
Definition
Includes information on the status of each item by time period, called time buckets (receipts and withdrawals)
Term
master schedule
Definition
• One of three primary inputs in MRP; states which end items are to be produced, when these are needed, and in what quantities.
• Managers like to plan far enough into the future so they have
reasonable estimates of upcoming demands
• The master schedule should cover a period that is at least equivalent to the cumulative lead time
• Cumulative lead time
• The sum of the lead times that sequential phases of a process require, from ordering of parts or raw materials to completion of the final assembly.
Term
net requirements chart
Definition
actual amount of item needed in each time period
Term
Within MRP master schedule, planning horizon time periods (called what?)
Definition
Cumulative Lead Time
Term
MRP input (contains parts/materials needed to produce one unit – called what?)
Definition
Bill of Materials (BOM)
Term
Visual depiction (of parts/materials to produce one unit - called what?)
Definition
Product Structure Tree
Term
MRP input storing information on the status of each item by time period (called what?)
Definition
Inventory Records
Term
MRP II systems with feedback (called what?)
Definition
When MRP II systems began to include feedback loops, they were referred to as closed loop MRP
• Closed Loop MRP
• Systems evaluate a proposed material plan relative to available capacity
• If a proposed plan is not feasible, it must be revised
• This evaluation is referred to as capacity requirements planning
Term
Multiplication process in MRP to determine lower level requirements (called what?)
Definition
exploding
Term
ERP (aspects that make it valuable?)
Definition
Integration of financial, manufacturing, and human resources on a single computer system.
ERP was the next step in an evolution that began with MRP and evolved into MRPII
• ERP, like MRP II, typically has an MRP core
• ERP provides a system to capture and make data available in real time to decision makers and other users throughout an organization.
• ERP systems are composed of a collection of integrated modules
Term
Capacity Requirements Planning
Definition
The process of determining short-range capacity requirements.
• Inputs to capacity requirement planning
• Planned-order releases for the MRP
• Current shop loading
• Routing information
• Job time
• Key outputs
• Load reports for each work center
Term
MRP II
Definition
• Expanded approach to production resource planning, involving other areas of the firm in the planning process and enabling capacity requirements planning
• Most MRP II systems have the capability of performing simulation to Answer a variety of “what if” questions so they can gain a better appreciation of available options and their consequences
Term
Inventory
Definition
• A stock or store of goods
• Inventories are a vital part of business: (1) necessary for operations and (2) contribute to customer satisfaction
Term
Types of Inventory
Definition
• Raw materials and purchased parts
• Work-in-process (WIP)
• Finished goods inventories or merchandise
• Tools and supplies
• Maintenance and repairs (MRO) inventory
• Goods-in-transit to warehouses or customers (pipeline inventory)
Term
Assumptions of the basic EOQ model are?
Definition
. Only one product is involved.
2. Annual demand requirements are known.
3. Demand is spread evenly throughout the year so that the demand rate is reasonably constant.
4. Lead time is known and constant.
5. Each order is received in a single delivery.
6. There are no quantity discounts.
Term
A-B-C classification system (be familiar with requirements)
Definition
• Classifying inventory according to some measure of importance, and allocating control efforts accordingly
• A items (very important)
- 10 to 20 percent of the number of items in inventory and about 60 to 70 percent of the annual dollar value
• B items (moderately important)
• C items (least important)
- 50 to 60 percent of the number of items in inventory but only about 10 to 15 percent of the annual dollar value
Term
Assumptions in the EPQ model?
Definition
1. Only one product is involved
2. Annual demand requirements are known
3. Demand is even throughout the year
4. Lead time does not vary
5. Each order is received in a single delivery
6. There are no quantity discounts
Term
Safety stock (when necessary?)
Definition
Store of goods above what are required to have. A bit extra as a contingency plan
As the amount of safety stock carried increases, the risk of stockout decreases.
• This improves customer service level
• Service level
• The probability that demand will not exceed supply during lead time
• Service level = 100% - Stockout risk
Term
Just-In-Time planning (JIT)
Definition
A highly coordinated processing system in which goods move through the system, and services are performed,
just as they are needed
Term
Manufacturing Resources Planning
Definition
A method for the effective planning of all resources of a manufacturing company. Ideally, it addresses operational planning in units, financial planning, and has a simulation capability to answer "what-if" questions and extension of closed-loop MRP.
Term
Material Requirements Planning
Definition
Production planning, scheduling, and inventory control system used to manage manufacturing processes. Most MRP systems are software-based, while it is possible to conduct MRP by hand as well.
Term
Lean philosophy
Definition
- Identify customers values
- Focus on processes that create value
- Eliminate waste to create "flow"
- Produce only according to customer demand
- Strive for perfection
Term
Lean Operations
Definition
• A flexible system of operation that uses considerably less resources than a traditional system
• Tend to achieve
• Greater productivity
• Lower costs
• Shorter cycle times
• Higher quality
Term
Lean System Principles
Definition
• Five principles embody the way lean systems function:
1. Identify customer values
2. Focus on processes that create value
3. Eliminate waste to create “flow”
4. Produce only according to customer demand
5. Strive for perfection
Term
Goal of lean operations
Definition
• The ultimate goal:
- Achieve a balanced system
o One that achieves a smooth, rapid flow of materials and/or work through the system
• The degree to which lean’s ultimate goal is achieved depends upon how well its supporting goals are achieved:
1. Eliminate disruptions
2. Make the system flexible
3. Eliminate waste, especially excess inventor
Term
Building blocks of lean philosophy?
Definition
• Product design
• Process design
• Personnel/organizational elements
• Manufacturing planning and control
Term
Lean environment (comprises what?)
Definition
• Key Benefits
- Reduced waste
- Lower costs
- Increased quality
- Reduced cycle time
- Increased flexibility
- Increased productivity
• Critical Risks
- Increased stress on workers
- Fewer resources available if problems occur
- Supply chain disruptions can halt operations
Term
Advantages/disadvantages of small lot sizes?
Advantages:
Definition
• Reduced inventory, lower carrying costs
• Less space required to store inventory
• Less rework if defects occur
• Less inventory to “work off” before implementing product improvements
• Increased visibility of problems
• Increased production flexibility
• Increased ease of balancing operations
Term
Advantages/disadvantages of small lot sizes? Disadvantages:
Definition
• Require frequent set-ups
• Set-ups times can be expensive because they hold up other activities
• Set-ups are time consuming
• Reduces average inventory
Term
Reduced setup time and cost (what contributes to?)
Definition
Single-minute exchange of die (SMED) A system for reducing changeover time.
Term
Autonomation
Definition
Automatic detection of defects during production.
Term
Kaizen
Definition
A Japanese technique for attacking waste based upon these ideas:
1. Waste is the enemy, and to eliminate waste it is necessary to get the hands dirty
2. Improvement should be done gradually and continuously; the goal is not big improvements done intermittently
3. Everyone should be involved
4. Kaizen is built on a cheap strategy, and it does not require spending great sums on technology or consultants
5. It can be applied everywhere
6. It is supported by a visual system
7. It focuses attention where value is created
8. It is process oriented
9. It stresses that the main effort for improvement should come from new thinking and a new work style
10. The essence of organizational learning is to learn while doing
Term
Kanban
Definition
Card or other device that communicates demand for work or materials from the preceding station
Term
Supply Chain Management
Definition
• The sequence of organizations - their facilities, functions, and activities - that are involved in producing and delivering a product or service
Term
Goals of supply chain management (SCM)?
Definition
• The strategic coordination of business functions within a business organization and throughout its supply chain for the purpose of integrating supply and demand management
Term
• SCM Managers
Definition
- People at various levels of the organization who are responsible for managing supply and demand both within and across business organizations.
- Involved with planning and coordinating activities
Sourcing and procurement of materials and services
Transformation activities
Logistics
Term
Logistics (characteristics?)
Definition
• The part of a supply chain involved with the forward and reverse flow of goods, services, cash, and information.
Term
Back-sourcing
Definition
Process of bringing jobs previously outsourced back under the control of the company to be performed internally
Term
Just in Time (JIT)
Definition
Highly coordinated processing system in which goods move through the system, and services are performed, just as they are needed
Term
Lead time (effects)
Definition
Time interval between ordering and receiving the order (Impacts stock in inventory)
Term
Lean Production
Definition
systematic method for eliminating waste or "Muda" within a manufacturing process
Term
Flow Management:
Three types of flow management
Definition
 Product and service flow
 Involves movement of goods and services from suppliers to customers as well as handling customer service needs and product returns
 Information flow
 Involves sharing forecasts and sales data, transmitting orders, tracking shipments, and updating order status
 Financial flow
 involves credit terms, payments, and consignment and title ownership arrangements
Term
Outsourcing Benefits
Definition
 Lower prices may result from lower labor costs
 The ability of the organization to focus on its core strengths
 Permits the conversion of some fixed costs to variable costs
 It can free up capital to address other needs
 Some risks can be shifted to the supplier
 The ability to take advantage of a supplier’s expertise
 Makes it easier to expand outside of the home country
Term
Outsourcing risks
Definition
 Inflexibility due to longer lead times
 Increased transportation costs
 Language and cultural differences
 Loss of jobs
 Loss of control
 Lower productivity
 Loss of business knowledge
 Knowledge transfer and intellectual property concerns
 Increased effort required to manage the supply chain
Term
Purchasing
Definition
 The purchasing department is responsible for obtaining the materials, parts, and supplies and services needed to produce a product or provide a service.
Term
 The goal of procurement
Definition
 Develop and implement purchasing plans for products and services that support operations strategies
Term
Duties of Purchasing:
Definition
 Identifying sources of supply
 Negotiating contracts
 Maintaining a database of suppliers
 Obtaining goods and services
 Managing suppliers
Term
Purchasing Cycle (begins with?)
Definition
1. Purchasing receives the requisition
2. Purchasing selects a supplier
3. Purchasing places the order with a vendor
4. Monitoring orders
5. Receiving orders
Term
Reverse Engineering
Definition
dismantling and inspecting a competitor's product to discover product improvements
Term
Safety stock (requirements)
Definition
Stock that is held in excess of expected demand due to variable demand and/or lead time
Term
scheduling
Definition
Establishing the timing of the use of equipment facilities and human activities in an organization
Term
Supply Chains (or SCM)
 Supply Chain Risks
Definition
 Supply chain disruption
 Natural disasters
 Supplier problems
 Quality Issues
 Another form of disruption that may disrupt supplies and lead to product recalls, liability claims, and negative publicity
 Loss of control of sensitive information
 If suppliers divulge sensitive information to competitors, it can weaken a firm’s competitive position
Term
 Global supply chains
Definition
 Product design often uses inputs from around the world
 Some manufacturing and service activities are outsourced to countries where labor and/or materials costs are lower
 Products are sold globally
Term
Unionization
Definition
The process of organizing employees of a company into a labor union which will act as an intermediary between the employees and company management
Term
Vendor Analysis
Definition
Evaluating the sources of supply in terms of price, quality, reputation, and service
Term
Effective supply chain management (characteristics?)
Definition
 The goal of SCM is to match supply to demand as effectively and efficiently as possible
 Key issues:
1. Determining appropriate levels of outsourcing
2. Managing procurement
3. Managing suppliers
4. Managing customer relationships
5. Being able to quickly identify problems and respond to them
Term
FCFS scheduling
Definition
first come, first served
Term
Scheduling
Definition
Establishing the timing of the use of equipment, facilities, and human activities in an organization.
 Scheduling:
 Establishing the timing of the use of equipment, facilities and human activities in an organization
 Effective scheduling can yield
 Cost savings
 Increases in productivity
 Other benefits
Term
Scheduling (characteristics, pertains to?)
Definition
 Scheduling is constrained by multiple system design and operations decisions
 System capacity
 Product and/or service design
 Equipment selection
 Worker selection and training
 Aggregate planning and master scheduling
Term
Example of high-volume systems?
Definition
Computer and auto manufacturing
Term
Characteristic of successful high-volume systems?
Definition
Preventative maintenance, rapid repair, minimization of quality problems
Term
 Flow System
Definition
 High-volume system in which all jobs follow the same sequence
Term
• Flow system scheduling
Definition
 Scheduling for flow systems
 The goal is to achieve a smooth rate of flow of goods or customers through the system in order to get high utilization of labor and equipment
Term
Constraints
Definition
 Few flow systems are entirely dedicated to a single product or service
 Each product change requires
 Slightly different inputs of parts
 Slightly different materials
 Slightly different processing requirements that must be scheduled into the line
 Need to avoid excessive inventory buildup
 Disruptions may result in less-than-desired output
Term
Sub-optimization
Definition
The result of different departments each attempting to reach a solution that is optimum for that department
Term
Yield Management
Definition
The application of pricing strategies to allocate capacity among various categories of demand.
Term
Work centers
Definition
An area where one or a few workers and/or machines perform similar work
Term
Project Management
Definition
A team-based approach for managing projects.
Term
Project Manager (responsible for managing?)
Definition
He or she must be capable of working through others to accomplish the objectives of the project.
 The project manager is ultimately responsible for the success or failure of the project
 The project manager must effectively manage:
 The work
 The human resources
 Communications
 Quality
 Time
 Costs
Term
The project manager is responsible for effectively managing each of the following:
Definition
1. The work, so that all of the necessary activities are accomplished in the desired sequence, and performance goals are met.
2. The human resources, so that those working on the project have direction and motivation. The U2 360 Tour is named after the 360-degree staging and audience configuration it uses for shows. To accommodate this, the stage set makes use of a massive four-legged supporting rig that has been nicknamed “The Claw.” The tour crew consists of 137 touring crews supplemented by over 120 hired locally. Moving the massive set from venues takes as long as 3½ days. First, sound and light equipment is packed into the fleet of trucks during the four hours following the concert; the remainder of the time is spent deconstructing the steel structures.
3. Communications, so that everybody has the information needed to do the work.
4. Quality, so that performance objectives are realized.
5. Time, so that the project is completed on schedule.
6. Costs, so that the project is completed within budget.
Term
Sequence of activities from starting node to the finishing node (called what?)
Definition
AON NETWORK
Term
activity-on-arrows network
Definition
Network diagram convention in which arrows designate activities.
Term
activity-on-nodes network
Definition
Network diagram convention in which nodes designate activities.
Term
Crashing
Definition
 Shortening activity durations
 Typically, involves the use of additional funds to support additional personnel or more efficient equipment, and the relaxing of some work specifications
 The project duration may be shortened by increasing direct expenses, thereby realizing savings in indirect project costs
Term
Critical path
Definition
The longest path; determines expected project duration.
Term
Critical Path Method (CPM)
Definition
A technique used to determine the duration of a project by looking at the sequence of activities and their flexibility in scheduling.
Term
Gantt chart
Definition
• Used as a visual aid for loading and scheduling purposes
• Purpose of the Gantt chart is to organize and visually display the actual or intended use of resources in a time framework
• Managers may use the charts for trial-and-error schedule development to get an idea of what different arrangements would involve
• A Gantt chart that shows the loading and idle times for a group of machines or list of departments
Term
PERT (program evaluation and review technique)
Definition
Program evaluation and review technique, for planning and coordinating large projects.
 Among the most useful features of PERT:
1. It forces the manager to organize and quantify available information and to identify where additional information is needed
2. It provides the a graphic display of the project and its major activities
3. It identifies
a. Activities that should be closely watched
b. Activities that have slack time
Term
Planning matrix
Definition
A diagram that shows tasks needed to complete and activity, the people or groups responsible for completing the tasks, and an activity schedule with deadlines for task completion
Term
Slack
Definition
Allowable slippage for a path; the difference between the length of a path and the length of the critical path.
Term
Work Breakdown Structure (WBS)
Definition
• A hierarchical listing of what must be done during a project
o Establishes a logical framework for identifying the required activities for the project
1. Identify the major elements of the project
2. Identify the major supporting activities for each of the major elements
3. Break down each major supporting activity into a list of the activities that will be
4. needed to accomplish it
Term
Advantage(s) of precedence diagram?
Definition
Portrays the tasks that are to be performed along with the sequential requirements
Term
Gantt charts (associated with?)
Definition
Planning and scheduling for simple projects
Term
Stage of project when to assess costs, benefits, and risks?
Definition
initiating phase
Term
Execution phase (implements decisions from what phase?)
Definition
planning stage
Term
Little's Law
Definition
• For a stable system the average number of customers in line or in the system is equal to the average customer arrival rate multiplied by the average time in the line or system
Term
Single phase queuing system (characteristics?)
Definition
Queue; first come first served, arrival rate = Poisson distribution and service time by a negative exponential distribution. No limit to queue length
Term
Linear Programming
Definition
A powerful quantitative tool used by operations and other managers to obtain optimal solutions to problems that involve restrictions or limitations
Term
Linear programming model (begins with?)
Definition
First identifying the decision variables which typically represent quantities
Term
Graphical linear programming
Definition
Method for finding optimal solutions to two-variable problems
Term
How to reduce inventory with vendors?
Definition
Reduce order costs, thus reducing EO
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