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| multi-disciplinary field that focuses on managing all aspects of an organization’s operations |
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| the result or the sum of all effort that it takes to deliver a product or service |
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| the process of taking a strategic plan and turning it into process objectives by identifying key steps that must be taken to move from the beginning of the process to the end of the process in the most effective and efficient manner |
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| rivalry among existing competitors, threat of new entrants, the bargaining power of suppliers, the bargaining power of buyers and the threat of substitute products and services |
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| management-directed process that is intended to determine a desired future state for a business entity and to define overall strategies for accomplishing the desired state |
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| an approach taken by management to assess, maintain and improve upon the activities of a process in order to maintain the quality of a product or service |
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| the first quality control system that was created by W. Edward Deming, |
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| a quality control system that concerns itself with developing specialists in quality management |
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| a quality control system that looks to reduce waste of raw materials |
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| a quality control system always looking for ways to improve a process |
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| the process of comparing the practices and strategies of other companies, also known as benchmarking |
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a system management concept employed by some organizations to optimize the factors of material
costs, quality and service |
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| the act of buying the goods and services that a company needs to operate and/or manufacture products |
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| a supply chain system involves conducting an analysis of all supplies and goods required to perform activities within all process that may exist in a company |
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| a supply chain system where cross-function teams (teams that work together across various departments) are put in charge determining the goods needs |
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| a supply chain system seeks to maintain just enough supplies and raw materials to perform daily activities within a process and to be able to continue performing those activities only into the near future |
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| the contracting or subcontracting of non-core activities to free up cash, personnel, time, and facilities for activities in which a company holds a competitive advantage |
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| an analysis includes strengths and weaknesses of an organization, as well as opportunities and threats |
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| a plan that can be put into action if a situation arises where normal process flow is affected due to some issue with a particular activity |
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| to take back or order to return of a product to the manufacturer due to concern with the subject and/or to provide necessary repairs or adjustments |
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| consists a sequence of steps that must be taken, changes to be made, or activities to be performed well for a strategy to succeed to ensure an organization's vision becomes reality |
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| people who deal with and address the objectively real resistance of change recipients |
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| a top management team where members are relatively the same age and gender, share similar education and decision making styles |
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| a management team that is diverse in age, gender, knowledge base and decision making styles |
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| the process of planning, controlling, monitoring and reviewing a project |
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