Term
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Definition
| —The part of a business organization that is responsible for producing goods or services |
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Term
| How can we define operations management |
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Definition
—The management of systems or processes that create goods and/or provide services |
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Term
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Definition
physical items that include raw materials, parts, subassemblies, and final products.
Automobile
Computer
Oven
Shampoo
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Term
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Definition
are activities that provide some combination of time, location, form or psychological value.
Air travel
Education
Haircut
Legal counsel
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Term
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Definition
—the difference between the cost of inputs and the value or price of outputs. |
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Term
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Definition
a combination of goods and services.
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—Product packages can make a company more competitive. |
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Term
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Definition
a sequence of activities and organizations involved in producing and delivering a good or service
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Term
| Manufacturing vs. Service |
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Definition
Degree of customer contact
Uniformity of input
Labor content of jobs
Uniformity of output
Measurement of productivity
Production and delivery
Quality assurance
Amount of inventory
Evaluation of work
Ability to patent design |
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Term
| Managing Services is Challenging |
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Definition
Jobs in services are often less structured than in manufacturing
Customer contact is generally much higher in services compared to manufacturing
In many services, worker skill levels are low compared to those of manufacturing employees
Services are adding many new workers in low-skill, entry-level positions
Employee turnover is high in services, especially in low-skill jobs
Input variability tends to be higher in many service environments than in manufacturing
Service performance can be adversely affected by many factors outside of the manager’s control (e.g., employee and customer attitudes) |
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Term
| The operations function includes many interrelated activities such as |
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Definition
Forecasting
Capacity planning
Facilities and layout
Scheduling
Managing inventories
Assuring quality
Motivating employees
Deciding where to locate facilities
And more . . |
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Term
| The Operations Function consists of all activities directly related to producing goods or providing services. |
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Definition
| A primary function of the operations manager is to guide the system by decision making. |
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Term
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Definition
Capacity
Facility location
Facility layout
Product and service planning
Acquisition and placement of equipment
These are typically strategic decisions that
usually require long-term commitment of resources
determine parameters of system operation |
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Term
| System Operation Decisions |
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Definition
These are generally tactical and operational decisions
Management of personnel
Inventory management and control
Scheduling
Project management
Quality assurance
Operations managers spend more time on system operation decision than any other decision area
They still have a vital stake in system design |
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Term
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Definition
Every aspect of business affects or is affected by operations
Many service jobs are closely related to operations
There is a significant amount of interaction and collaboration amongst the functional areas
It provides an excellent vehicle for understanding the world in which we live |
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