Term
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Definition
| The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading and controlling the organizations resources. |
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Term
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Definition
| Someone who sees a NEW opportunity for a product or service and launches a business to try and realize it. |
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Term
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Definition
| Someone who works inside an existing organization who sees an opportunity for a product or a service and mobilizes the organizations resources to try and realize it. |
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Term
| 4 Principle Functions of Management |
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Definition
Planning
Organizing
Leading
Controlling |
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Term
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Definition
Classical- finding ways to manage more efficiently. Scientific and Administrative.
Behavioral- Understanding Human Behavior. Motivating employees toward achievement.
Quantitative- Stats and Computer Simulations. Management Science and Operations Management. |
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Term
| Internal/External Stakeholders |
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Definition
Internal- Employees, owners, and the board of directors.
External- People or groups in the organizations external environment that are affected by it. Task and General Environment. |
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Term
| Ethics, Morals, Ethical Dilemmas |
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Definition
Ethics- Generally accepted standards of right and wrong that influence behavior. Vary among countries.
Morals- Judging of goodness or badness of human action. |
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Term
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Definition
| Managers duty to take action that will benefit societies interests as well as the organizations. |
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Term
| Globalization and the Global Village |
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Definition
Trend of the world economy toward becoming a more interdependent system.
Air travel and electronic media make it easier for the people of the globe to communicate with one another. |
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Term
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Definition
| Managers that take the view that native managers in foreign offices best understand native personnel and practices, and so the home office should leave them alone. |
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Term
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Definition
| Managers who believe that their native country, culture, language, abilities, and/or behavior are superior to those of another culture. |
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Term
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Definition
| Managers who accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective. |
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Term
| How Companies Expand Internationally |
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Definition
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Term
| Barriers to International Trade |
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Definition
| Tariffs, Quotas. Tax on Imports. |
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Term
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Definition
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Term
| Mission/Vision Statements |
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Definition
Purpose of the Organization
What we would like to become |
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Term
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Definition
Specific
Measurable
Attainable
Results oriented
Target Dates |
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Term
| Strategic Management Process |
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Definition
Establish Mission and Vision
Establish the Grand Strategy
Formulate the strategic plans
Carry out the strategic plans
Maintain Strategic Control |
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Term
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Definition
| Second step of the strategic-management process. How the organizations mission is to be accomplished. Growth, Stability, and Defensive. |
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Term
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Definition
| The search for the strengths, weaknesses, opportunities and threats that affect an organization. |
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Term
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Definition
| A style that reflects the combination of how an individual perceives and responds to information. |
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Term
| Advantages/Disadvantages of Group Decision Making |
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Definition
| Demographic diversity can have positive or negative affects. Social Barriers. |
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Term
| Types of Organizational Culture |
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Definition
Clan- Internal Focus. Values flexibility rather than stability and control.
Adhocracy- External Focus. Values Flexibility.
Market- Strong External Focus. Values stability and control.
Hierarchy- Internal Focus. Values Stability and control over flexibility. |
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Term
| How Employees Learn Culture |
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Definition
Symbols- Object, Act, Quality, or event that conveys meaning to others.
Stories- Narrative based on true event which is repeated.
Heroes- Person whose accomplishments embody the values of the organization.
Rites and Rituals- Activities and Ceremonies, planned and unplanned that celebrate important occasions and accomplishments in the organizations life. |
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Term
| Types of Organizational Structures |
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Definition
For-Profit Organizations- Formed to make money or profit.
Nonprofit Organizations- Formed to offer services to some clients, not to make a profit.
Mutual-benefit Organizations- Voluntary collectives whor purpose is to advance members ' interests. |
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Term
| Job Analysis, Description, Specification |
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Definition
JA- The determination of the basic elements of a job.
Desc- Summary of what the job holder does and how and why he or she does it.
Specification- Description of minimum qualifications a person must have o perform the job successfully. |
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Term
| Equal Employment Opportunity |
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Definition
| US Panel whose job i is to enforce anti-discrimination and other employment related laws. |
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Term
| Forces for Change-Inside/Outside of Organizations |
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Definition
| Globalization. Technological Changes. |
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Term
| Organizational Development-Meaning/Process |
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Definition
| Set of techniques for implementing planned change to make people and organizations more effective. |
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Term
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Definition
Product- change of appearance or performance of product.
Process- Change in how product or service is conceived, manufacture, or disseminated.
Incremental- Creation of products, services, or technologies that MODIFY existing ones.
Radical- Creation of products, services, or technologies that REPLACE existing ones. |
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Term
| Degree to which employees fear change |
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Definition
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Term
| Big 5 Personality Dimensions |
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Definition
Extroversion
Agreeableness
Conscientiousness
Emotional Stability
Openness to Experience |
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Term
| 5 traits important in organizations |
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Definition
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Term
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Definition
Employee Engagement- Individuals involvement, satisfaction and enthusiasm for work.
Job Satisfaction- Extent to which you feel positive or negative about various aspects of your work.
Organizational Commitment- Extent to which an employee identifies with an organization and is committed to its goals. |
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Term
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Definition
| Achievement, Affiliation, and Power are the major motives determining peoples behavior in the workplace. |
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Term
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Definition
| In the area of employee motivation, the focus on how employees perceive how fairly they think they are being treated compared with others. |
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Term
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Definition
Theory that people are motivated by two things.
How much they want something.
How likely they think they are to get it. |
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Term
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Definition
Positive- Use of positive consequences to encourage desirable behavior.
Negative- Removal of unpleasant consequences following a desired behavior
Extinction- Withdrawal of positive rewards for desirable behavior, so that the behavior is less likely to occur in the future.
Punishment- Application of negative consequences to stop or change undesirable behavior. |
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Term
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Definition
Advice- Created to broaden the info base for managerial decisions. Committees, review panels, etc.
Production- Responsible for performing day to day operations. Mining teams, flight attendant crews, etc.
Project- Work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team. Task forces, research groups, planning teams, etc.
Action- Work to accomplish tasks that require people with specialized training and a high degree of coordination. Hospital Surgery Teams, Airline Cockpit Crews, etc. |
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Term
| 5 Stages of Group and Team Development (What are they and what happens in EACH) |
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Definition
Forming- Getting oriented and acquainted.
Storming- Emergence of individual personalities and roles...
Norming- Conflicts are resolved, close relationships develop.
Performing- Members concentrate on solving problems and completing the assigned tasks.
Adjourning- Members prepare for disbandment. |
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Term
| Groupthink- Symptoms/Results |
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Definition
| A cohesive group's blind unwillingness to consider alternatives. This occurs when group members strive for agreement among themselves for the safe of unanimity and avoid accurately assessing the decision situation. |
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Term
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Definition
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Term
| Behavioral Leadership-MICHIGAN/OSU |
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Definition
MICHIGAN- Job and Employee Centered.
OHIO- Initiating Structure "What do I do to get the job done?"
Consideration "What do i do to show consideration for my employees. |
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Term
| Situational Leadership Model |
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Definition
| Holds that leaders should adjust their leadership style according to the readiness of the followers. |
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Term
| Additional Leadership Persepectives |
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Definition
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Term
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Definition
Sender- Encodes Message
Message- Is transmitted
Receiver- Decodes Message
Feedback- Expresses reaction
Noise- Static/Slurring |
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Term
| Better Nonverbal Communication Do's and Dont's |
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Definition
Eye Contact
Facial Expressions
Body Movements/Gestures
Touch
Setting
Time |
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Term
| Formal/Informal Communications |
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Definition
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Term
| Digital Communication and the New Workplace |
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Definition
Videoconferencing
Telecommuting- Doing work generally performed IN the office AWAY from the office.
Teleworking- Doing work from anywhere because of broadband |
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