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OB chapter 2
definitions from chapter 2
18
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Undergraduate 3
02/09/2007

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Term
ability
Definition
an individual's capacity to perform the various tasks in a job
Term
technical abilities
Definition
the capacity to do mental activities, thinking, reasoning, and problem solving
Term
Types of "intelligences"
Definition
Intelligence subparts:
1. cognitive
2. social
3. emotional
4. cultural
Term
physical ability
Definition
the capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics
Term
biographical characteristics
Definition
personal characteristics, such as age, gender, race, and length of tenure, that are objective and easily obtained from personnel records
Term
learning
Definition
any relatively permanent change in behavior that occurs as a result of experience
Term
classical conditioning
Definition
a type of conditioning in which an individual responds to some stimulus that would not ordinarily produce such a response
Term
operant conditioning
Definition
a type of conditioning in which desired voluntary behavior leads to a reward or prevents a punishment
Term
behaviorism
Definition
a theory which argues that behavior follows stimuli in a relatively unthinking manner
Term
social-learning theory
Definition
the view that people can learn through observation and direct experience
Term
shaping behavior
Definition
systematically reinforcing each successive step that moves an individual closer to the desired response
Term
Continuous reinforcement
Definition
reinforcing a desired behavior each time it is demonstrated
Term
intermittant reinforcement
Definition
reinforcing a desired behavior often enough to make the behavior worth repeating but not every time it is demonstrated
Term
fixed-interval schedule
Definition
spacing rewards at uniform time intervals
Term
variable-interval schedule
Definition
distributing rewards in time so that reinforcements are unpredictable
Term
fixed-ratio schedule
Definition
initiating rewards after a fixed or constant number of responses
Term
variable-ratio schedule
Definition
varying the reward relative to the behavior of the individual
Term
OB Mod
Definition
the application of reinforcement concepts to individuals in the work setting
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