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Motivating the Work Force
Ferrell Hirt Text chapter 10
21
Management
10/23/2009

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Term
morale
Definition
an employee's attitude toward his or her job, employer, and colleagues
Term
motivation
Definition
an inner drive that directs a person's behavior toward goals
Term
human relations
Definition
the study of behavior of individuals and groups in organizational settings
Term
intrinsic rewards
Definition
the personal satisfaction and enjoyment feel after attaining a goal
Term
extrinsic rewards
Definition
benefits and/or recognition received from someone else
Term
classical theory of motivation
Definition
theory suggesting that money is the sole motivator for workers
Term
Maslow's hiearchy
Definition
a theory that arranges the five basic needs of people -- psychological, security, social, esteem, and self-actualization -- into the order in which people strive to satisfy them
Term
hygiene factors
Definition
aspects of Herzberg's theory of motivation that focus on the work setting and not the content of the work; these aspects need include adequate wages, comfortable and safe working conditions, fair company policies, and job security
Term
motivational factors
Definition
aspects of Herzberg's theory of motivation that focus on the content of the work itself; these aspects include achievement, recognition, involvement, responsibility, and advancement
Term
Theory X
Definition
McGregor's traditional view of management whereby it is assumed that workers generally dislike work and must be forced to do their jobs (larger org.s gossipier)
Term
Theory Y
Definition
McGregor's humanisitic view of management whereby it is assume that workers like to work and that under proper conditions employees will seek out responsibility to satisfy their social, esteem, and self-actualization needs (smaller org.s more team work)
Term
Theory Z
Definition
a management philosophy described by William Ouchi that stresses employee participation in all aspects of company decision making
Term
equity theory
Definition
an assumption that how much people are willing to contribute to an org depends on their assessment of the fairness, or equity, of the rewards they will receive in exchange
Term
expectancy theory
Definition
assumption that motivation depends not only on how much a person wants something but also on how likely he or she is to get it
Term
job design
Definition
strategies managers use to help improve employee motivation: job rotation, job enlargement, job enrichment, flexible scheduling
Term
job rotation
Definition
movement of employees from one job to another in a effort to relieve the boredom often associated with job specialization
Term
job enlargment
Definition
the addition of more tasks to a job instead of treating each task as separate
Term
job enrichment
Definition
the incorporation of motivational factors, such as opportunity for achievement, recognition, responsibility, and advancement, into a job
Term
job enrichment
Definition
the incorporation of motivational factors, such as opportunity for achievement, recognition, responsibility, and advancement, into a job
Term
behavior modification
Definition
changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
Term
flextime
Definition
a program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period