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Module 4
Chapter 8
45
Other
Not Applicable
02/05/2013
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Term
Application form
 Definition
Written or digital form filled out by prospective employees.
Term
Aptitude test
 Definition
A measurement of the applicant's hand dexterity, such as how to operate machinery, or clerical aptitude, such as the ability to operate a computer.
Term
Career ladder program
 Definition
Program to promote people from within the company.
Term
Child assistance effort
 Definition
A program to help workers with child care such as nurseries in the workplace.
Term
Compensation ratio
 Definition
A method of paying employees based on their work output.
Term
Counseling session
 Definition
A face-to-face meeting between a supervisor and an employee at hich problems on the job are discussed.
Term
Critical incident
 Definition
A method focusing on the observation of good or bad performance of employees to be discussed at the time of periodical evaluations.
Term
Deficiency of execution
 Definition
Situation in which the employee knows how to do the task but decides not to perform it correctly.
Term
Deficiency of knowledge
 Definition
Situation in whcih the employee doesn't know how to do the job correctly.
Term
Employee assitance program
 Definition
A program aimed at retaining workers who are substance abusers.
Term
Employee attitude
 Definition
Training of employees to create awareness of the relationship between the worker and the guest.
Term
Employee handbook
 Definition
A list of rules and regulations about the property given to workers at the time of hiring.
Term
Employee qualifications
 Definition
Minimum conditions required to ensure that applicants will be capable of doing the job which they are applying.
Term
Employee security needs
 Definition
Maslow's premis that motivation is impossible of workers' basic needs are not met.
Term
Employee checklist
 Definition
Document to ensure that no part of the new worker's induction process has been overlooked.
Term
Exit interview
 Definition
A techinique used to find out why employees leave the company.
Term
External recruiting
 Definition
The advertising of open positions outside the property, such as by newspaper ads.
Term
Full-time employee
 Definition
An employee regularly scheduled to work more than 30 hours per week.
Term
Halo effect
 Definition
Appearance and smooth talk of job seekers that sway interviewers in their decisions to hire.
Term
Incentive program
 Definition
Technique intended to provide employees with such rewards as bonuses, recognition, and appreciation for the good work they perform.
Term
Intelligence test
 Definition
A questioning of prospective workers to measure intellectual skills.
Term
Intelligence test
 Definition
A questioning of prospective workers to measure intellectual skills.
Term
Interest test
 Definition
A questioning of prospective employees to measure the applicant's relative interest in a certain kind of work.
Term
Internal recruiting
 Definition
The advertising of open positions inside the property.
Term
Job description
 Definition
A detailed statement of the tasks required to have a job done.
Term
Knowledge of the property
 Definition
Training of hired workers on the layout of the property and on the services offered at the property.
Term
On-call employee
 Definition
Workers who are asked to report to work when extra help is needed.
Term
On-the-job training
 Definition
Method in which new employees are assigned to watch how the work should be perfomed before ther take over their assignments.
Term
Orientation
 Definition
A sequence of the induction process to acquaint the new employee and the organization with one another.
Term
Pacipative management
 Definition
Practice aimed at creating worker satisfaction by letting employees see themselves as part of the decision-making process.
Term
Pay scale
 Definition
A method of compensation that starts with a probationary rate of pay and goes up in accordance with time on the job.
Term
Personal development
 Definition
An effort on the part of the company to provide workers with opportunities to improve their personal potential and the abilities to make changes in their own lives.
Term
Physiological needs
 Definition
Basic needs for survival such as food and shelter.
Term
Prenatal care assistance
 Definition
Help provided to female workers to assist them during pregnancy, such as providing sufficient time for visits to the doctor.
Term
Prescreening interview
 Definition
Interview conducted by the human resources department to screen out those applicants who don't meet the criteria for the job advertised.
Term
Probationary basis
 Definition
Period allowed for first-time employees to learn and perform their jobs efficiently.
Term
Rating scales
 Definition
Tool for employee appraisals consisting of a series of descriptors to which a numerical score is given determining the effectiveness of workers.
Term
Retention bonus
 Definition
Extra compensation given to those employees who stay with the company.
Term
Self-esteem needs
 Definition
Psychological need for recognition and sense of accomplishment.
Term
Social needs
 Definition
Maslow's theory in which workers must feel a sense of being accepted by their peers before they can be motivated.
Term
Technical skills
 Definition
A training sequence in which new employees are taught how to perform the tasks listed in their job description.
Term
Temporary help
 Definition
Workers that are hire for a limited time, such as for the summer or skiing season.
Term
Vendor demonstration
 Definition
Training provided by manufacturing companies on new machinery or products.
Term
Wellness program
 Definition
A series of incentives provided by companies designed to prevent illness and enhance the well-being of employees.
Term
Transportation assistance
 Definition
Financial stipends given mainly to hourly workers to purchase train or bus passes.
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