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MKTG 757 Ch 14
For Exam 2
12
Marketing
Undergraduate 4
11/18/2009

Additional Marketing Flashcards

 


 

Cards

Term
direct marketing
Definition
system of marketing by which organizations communicate directly with target customers to generate a response or transaction
Term
direct-response media
Definition
includes direct mail, telemarketing, interactive TV, print, the internet, and other media
Term
database marketing
Definition
use of specific information about individual customers and or prospects to implement more effective and efficient marketing communications
Term
RFM scoring method
Definition
postal service's recommendation for scoring the value of database entries, based on recency, frequency, and monetary transactions
Term
one-step approach
Definition
direct marketing strategy in which the medium is used directly to obtain an order (television direct-response ads)
Term
two-step approach
Definition
direct marketing strategy in which the first effort is designed to screen or qualify potential buyers, while the second effort has the responsibility of generating the response
Term
direct response advertising
Definition
product or service is offered and a sales response is solicited, though either the one or two step approach previously discussed
Term
infomercial
Definition
long commercial that ranges from 30 to 60 minutes
Term
telemarketing
Definition
sales by telephone
Term
electronic teleshopping
Definition
an online shopping and information retrieval service accessed through personal computers
Term
direct selling
Definition
the direct, personal presentation, demonstration, and sales of products and services to consumers in their homes
Term
cost per order (CPO)
Definition
helps advertisers evaluate the relative effectiveness of an ad in only a few minutes based on the number of calls generated
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