Term
| What are the ways ORGANIZATIONAL STRUCTURE AND PEOPLE can be used to IMPLEMENT GLOBAL STRATEGY? |
|
Definition
Organizational:
- Integration of Global Authority
- Absence of Domestic-International Split
- Business Dimension Stronger than Geographic Division
- Designating Stragetic Leaders
People:
- Use of foreign nationals
- Multi-country careers
- Providing frequent travel
- Statements and actions of leaders need to constantly restate the global intention and act in accordance with it
- Global board of directors |
|
|
Term
| What are the ways that management processes and culture can be used to implement a global strategy? |
|
Definition
- Global strategy information system
- Cross-country coordination
- Global knowledge sharing
- Global strategic planning
- Global budgeting
- Global customer management
- Global performance review and compensation
- Getting global cooperation
Culture:
- Global identity
- Commitment to worldwide employment
- Interdependence of business
- Matching culture to globalization needs |
|
|
Term
| What are the 3 information flows in business? |
|
Definition
1. Corporate
2. Environmental
3. Internal |
|
|
Term
| What is Information Velocity? |
|
Definition
| how fast information flows from on process to another. |
|
|
Term
| What is information volitility? |
|
Definition
| the incertainty associated with information content, format, or timing. |
|
|
Term
| What is ERP? Advantages? Disadvantages? |
|
Definition
Enterprise Resource Planning.
Advantages:
- Improved decision making
- Improved financial management
- Improved flexibility
- Cycle time reduction
- Improved asset/inventory management
- Fewer physical resources, better logistics
- Increased revenue
Disadvantages:
- Poor training
- Lack of mgt commitment
- Failure to include key people on project team
- Poor communication
- Incomplete needs analysis reports
- Personnel conflicts
- Hidden agendas |
|
|
Term
| What are the ERP system add-ons? |
|
Definition
- Profit Management Automation
- Customer Relationship Management
- Supplier Relationship Management
- Financial Management and Accounting
- Productin Management/Manufacturing Execution System
- Logistics Management/Logistics Execution |
|
|
Term
| What is Enterprise Application Integration? |
|
Definition
| The use of plans, methods, and tools designed to modernize, consolidate, integrate, and coordinate computer applications. This is accomplished by the use of middleware |
|
|
Term
| Internal Application Integration: |
|
Definition
Composite Applications- compatible applications designed by one supplier that can be mixed and matched, using a centralized data structure.
Web Services- websites that let applications communicate without the need for customer coding. Elimintes barriers caused by incompatible hardware, software and operating systems. |
|
|
Term
| External Application Integration: |
|
Definition
Web Portal- website that provides secure access to data, applications, and services to business partners
Hybrid Integration- customized integration middleware employing both automated and manual components |
|
|
Term
| What are Channel Intermediaries? |
|
Definition
Individuals or organizations that mediate exchange utility in relationships involving two or more partners.
Utility:
- Form
- Place
- Time
- Ownersship
Intermediaries Contribute to:
- contractual efficiency
- routinization
- sorting
- breaking bulk
- minimizing uncertainty |
|
|
Term
| Problem with "eliminating the middleman" |
|
Definition
| A channel with fewer members does not always deliver at lower prices because the functions of these members exist whether the members are present or not. |
|
|
Term
| What are the best practices of partner channel design? |
|
Definition
- Define the scope of the channel
- Define partners' roles in the sales process
- Develop robust and attractive channel policies
- Build a strong base of partners
- Build a strong channel support infrastructure
- Measure and manage channel performance |
|
|
Term
| What criteria should a company consider in selecting a channel partner? |
|
Definition
- Business and operational criteria
- Sales an dmarketing criteria
- Other (lead-time, reliability, relationships/partners they have, finacnail strength, etc.) |
|
|
Term
| What are the reasons for international exchange relationships? |
|
Definition
- Facilitate market entry
- Boost market share
- Introduce new products through existing channels
- Improve service performance
- Respond and adapat to shifting market conditions |
|
|
Term
| What is logistics role in the value chain? |
|
Definition
| Logistics creates value by placing inventory where and when it is needed to meet customer needs |
|
|
Term
| What is logistics role in the value chain? |
|
Definition
| Logistics creates value by placing inventory where and when it is needed to meet customer needs |
|
|
Term
| How can logistics affect the bottom line? |
|
Definition
- Increse sales revenue by improving customer service
- Decrease cost
- Improve inventory (ex. JIT)
- Reduce fixed assets by outsourcing |
|
|
Term
| What is customer service in terms of logistics? |
|
Definition
- Getting the product where and when it is needed
- Pre-transaction elements- written customer service policy, point of contact, organizational structure, system flexibility
- Transaction elements- directly involved in distribution function
- Post-transaction elements- support for product, replacement parts, product tracing/warranty |
|
|
Term
| Evaluation criteria of transportation and planning.. |
|
Definition
- Speed
- Availability
- Dependability
- Capability
- Frequency |
|
|
Term
| What are the transportation drivers? |
|
Definition
- Costs (fuel)
- Distance
- Weight
- Density (space needed)
- Handling |
|
|
Term
| What is a core carrier strategy? |
|
Definition
| Firms focus their efforts on developing good working relationships with a smaller number of transportation carriers |
|
|
