Term
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Definition
| Includes contact and account managment; sales, marketing, and fulfillment; and customer service and support systems. |
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Term
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Definition
| Includes order management, production planning, accounting, finance, and human resource systems. |
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Term
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Definition
| Includes demand forecasting, inventory management, logistics management, and warehouse management systems. |
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Term
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Definition
| Acquiring, enhancing, and retaining profitable relationships with customers. |
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Term
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Definition
| Improvements in the quality, efficiency, cost, and managment of internal business processes |
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Term
| Customer relationship management |
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Definition
| A cross-functional enterprise system that helps a business develop and manage its customer-facing business processes |
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Term
| Enterprise resource planning |
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Definition
| A cross-functional enterprise system that helps a business integrate and automate many of its internal business processes and information systems |
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Term
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Definition
| A cross-functional interenterprise system that helps a business manage its network of relationships and processes with its busines partners. |
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Term
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Definition
| Development of a fast, efficient, and low-cost network of busines partners to get produts from concept to market |
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Term
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Definition
| Resistance from sales and customer service professionals who are not adequately involved in the development of the system |
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Term
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Definition
| Failure of order processing and inventory accounting systems that are reengineered to accommodate a new cross-functional system |
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Term
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Definition
| A lack of adequate demand-planning knowledge, tools, and guidelines may cause major overproduction and excess inventory problems |
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Term
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Definition
| Toward Web portals and collaborative systems involving business partners as well as customers to coordinate sales and service across all marketing channels |
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Term
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Definition
| Toward more flexible, user-friendly, Web-enabled software, integrated into e-business software suites. |
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Term
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Definition
| Toward the use of internet technologies to integrate and enhance collaboration with a company's network of business partners. |
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Term
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Definition
| An integrated system of software modules for customer relationship management, enterprise resource planning, supply chain management, and other business applications |
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Term
| Electronic data interchange |
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Definition
| The automatic exchange of electronic business documents between the networked computers of business partners. |
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Term
| Customer Relationship Managemetn |
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Definition
| A crosss-functional e-business application that integrates and automates many customer serving processes in sales, direct marketing, account and order management, and customer service and support |
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