Term
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Definition
| confirmation or validation of an event or object |
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Term
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Definition
| raw facts that describe the characteristics of an event or object. |
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Definition
| data converted into a meaningful and useful context |
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Definition
| - info collected from multiple sources such as suppliers, customers, competitors, partner, and industries that analyzes, patterns, trends |
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Definition
| collection of parts that link to achieve a common purpose |
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Definition
| monitoring entire system by viewing multiple inputs being processed or transformed to produce outputs while gathering feedback |
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Definition
| -business function, like accounting and HR which moves information about people, products, and processes, across the company to facilitate decision making and problem solving |
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Definition
| A leadership plan that achieves a specific set of goals or objectives |
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Definition
| product or service that an org. customers place a greater value on than similar offerings from a competitor |
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Definition
| company can significantly increase its market share by being first with a new competitive advantage |
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Term
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Definition
| process of gather info about a competitive envir. To improve the companys ability to succeed |
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Term
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Definition
| - ability of buyers to affect the price of an item |
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Term
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Definition
| manipulating costs that makes customers reluctant to switch to another product |
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Definition
| customers based on the amount of business they do with a particular organization |
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Term
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Definition
| bility to influence prices they charge for supplies |
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Term
| Threat of Substitute Products: |
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Definition
| high when there are many alternatives to a product or service and low when there are few alternatives |
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Term
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Definition
| - high when it is easy for new competitors to enter a market and low when there are significant entry barriers |
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Term
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Definition
| Feature of a product or service that customers have come to expect and entering competitors must offer the same for survival |
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Term
| Rivalry Among Existing Competitors |
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Definition
| high when competition is fierce in a market and low when competitors are more complacent |
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Term
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Definition
| when a company develops unique differences in its products orservices with intent to influence demand |
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Term
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Definition
| standardized set of activities that accomplish a specific task, like processing a customer order. |
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Term
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Definition
| - views a firms as a series of business processes that each add value to the product or service |
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Term
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Definition
Implies that organizations which cannot adapt to the new demands placed
on them for surviving in the information age are
doomed to extinction |
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Term
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Definition
| -A new way of doing things that initially does not meet the needs of existing customers |
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Term
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Definition
| Produces an improved product customers are eager to buy |
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Term
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Definition
discusses how established companies can take advantage of disruptive technologies without hindering existing relationships with customers, partners,
and stakeholders |
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Term
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Definition
| A massive network that connects computers all over the world and allows them to communicate with one another |
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Term
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Definition
| Provides access to Internet information through documents |
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Term
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Definition
| hypertext markup language |
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Term
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Definition
A term to refer to the WWW during its first few years of operation
between 1991 and 2003 |
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Term
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Definition
| Buying and selling of goods and services over the Internet |
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Term
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Definition
Includes ecommerce along with all activities related to internal
and external business operations |
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Term
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Definition
The ability of an organization to tailor its products or services
to the customers’ specifications |
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Term
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Definition
Occurs when a company knows enough about a customer’s
likes and dislikes that it can fashion offers more likely to appeal to that person |
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Term
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Definition
Agents, software, or businesses that provide a trading
infrastructure to bring buyers and sellers together |
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Term
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Definition
| data tracks the exact pattern of a consumer’s navigation through a website |
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Term
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Definition
| Box running across a web page that contains advertisements |
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Term
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Definition
| A small web page containing an advertisement |
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Term
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Definition
| A technique that induces websites or users to pass on a marketing message |
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Term
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Definition
A plan that details how a company creates, delivers, and generates
revenues on the internet |
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Term
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Definition
| next generation of Internet use –a more mature, distinctive communications platform characterized by three qualities |
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Term
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Definition
| Nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system |
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Term
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Definition
| Created and updated by many users for many users |
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Term
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Definition
| Set of tools that supports the work of teams or groups by facilitating the sharing and flow of information |
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Term
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Definition
| Collaborating and tapping into the core knowledge of all employees, partners, and customers |
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Term
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Definition
| Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and action |
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Term
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Definition
| Consists of anything that can be documented, achieved, and codified, often with the help of IT |
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Term
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Definition
| Knowledge contained in people’s heads |
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Term
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Definition
| Collaborative Web page that allows users to add, remove, and change content, which can be easily organization and reorganized as require |
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Term
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Definition
| Website or Web application that uses content from more than one source to create a completely new product or service |
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Term
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Definition
| – Based on “intelligent” Web applications using natural language processing, machine-based learning and reasoning, and intelligence applications |
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Term
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Definition
A component of Web 2.0 that describes things in a way
that computers can understand |
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Term
|
Definition
-making
and problemsolving occur at
each level in an
organizatio |
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Term
Operational decision
making |
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Definition
Employees
develop, control, and
maintain core business
activities required to run the
day-to-day operation |
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Term
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Definition
Situations where established
processes offer potential
solution |
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Term
| Managerial decision making |
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Definition
Employees evaluate company
operations to identify, adapt to,
and leverage change |
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Term
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Definition
Occur in situations in which a few
established processes help to
evaluate potential solutions, but
not enough to lead to a definite
recommended decision |
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Term
| Strategic decision making |
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Definition
Managers develop overall
strategies, goals, and objective |
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Term
|
Definition
Occurs in situations in which no
procedures or rules exist to
guide decision makers toward
the correct choice |
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Term
| Critical success factors (CSFs |
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Definition
The crucial
steps companies make to perform to achieve their goals and objectives and implement strategies |
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Term
| Key performance indicators (KPIs) |
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Definition
The
quantifiable metrics a company uses to evaluate progress toward critical success factor |
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Term
|
Definition
Measure the
performance of MIS itself, such as
throughput, transaction speed, and
system availability |
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Term
| Effectiveness MIS metrics |
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Definition
Measures the impact MIS has on
business processes and activities,
including customer satisfaction and
customer conversation rate |
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Term
|
Definition
Baseline values the
system seeks to attain |
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Term
|
Definition
A process of
continuously measuring system
results, comparing those results to
optimal system performance
(benchmark values), and identifying
steps and procedures to improve
system performance |
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Term
|
Definition
A simplified representation or
abstraction of reality |
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Term
| Transaction processing system (TPS) |
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Definition
Basic business system that serves the
operational level and assists in making
structured decision |
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Term
| Online transaction processing (OLTP |
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Definition
Capturing of transaction and event
information using technology to process, store, and update |
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Term
| Online analytical processing |
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Definition
Manipulation of
information to create business
intelligence in support of
strategic decision making |
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Term
|
Definition
Models information to
support managers and business
professionals during the
decision-making process |
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Term
| Executive information system (EIS) |
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Definition
A
specialized DSS that supports senior level executives within the organizatio |
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Term
| Artificial intelligence (AI) |
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Definition
Simulates human
intelligence such as the ability to reason and learn |
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Term
|
Definition
– Various commercial
applications of artificial intelligenc |
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Term
|
Definition
Computerized advisory
programs that imitate the reasoning
processes of experts in solving difficult problems |
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Term
|
Definition
A mathematical method of
handling imprecise or subjective
information |
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Term
|
Definition
Software that will
search several retailer websites and
provide a comparison of each
retailer’s offerings including price
and availability |
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Term
|
Definition
A graphic description
of a process, showing the sequence of process
tasks, which is developed for a specifi |
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Term
|
Definition
Includes the tasks, activities, and
responsibilities required to execute each step in a business proces |
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Term
|
Definition
| Skills, experience, and expertise coupled with information and intelligence that creates a person’s intellectual resources |
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Term
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Definition
| Individual valued for their ability to interpret and analyze information |
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Term
| Chief information Officer CIO |
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Definition
| Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives |
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Term
| Chief knowledge officer (CKO) |
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Definition
| Responsible for collecting, maintaining, and distributing the organization’s knowledge |
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Term
| Chief privacy officer (CPO) |
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Definition
| Responsible for ensuring the ethical and legal use of information |
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Term
|
Definition
A temporary activity a company
undertakes to create a unique product, service,
or result |
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Term
|
Definition
Measurements that evaluate results
to determine whether a project is meeting its
goals |
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Term
|
Definition
| The original transaction record |
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Term
Decision support system
(DSS) – |
|
Definition
Models information to
support managers and business
professionals during the
decision-making process |
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Term
|
Definition
An artificial
intelligent system that mimics the
evolutionary, survival-of-thefittest process to generate
increasingly better solutions to a
problem |
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Term
|
Definition
Special-purpose knowledgebased information system that accomplishes
specific tasks on behalf of its users |
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Term
|
Definition
Results in a
product or service that is received by an
organization’s external customer |
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Term
| Business facing process - |
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Definition
Invisible to the
external customer but essential to the effective
management of the business |
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Term
|
Definition
The process of
computerizing manual tasks |
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Term
|
Definition
| Occur when resources reach full capacity and cannot handle any additional demands |
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Term
|
Definition
Occurs when a task or
activity is unnecessarily repeated |
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Term
Business process management
(BPM) – |
|
Definition
Focuses on evaluating
and improving processes that
include both person-to-person
workflow and system-to-system
communications |
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Term
|
Definition
Online journal that allows
users to post their own comments,
graphics, and video |
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Term
|
Definition
Involves the use of strategies
and technologies to transform government(s) by
improving the delivery of services and
enhancing the quality of interaction between the
citizen-consumer within all branches of
government |
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