Term
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Definition
| Metropolitan Area Network |
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Term
| What is a commonly used type of wire media? |
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Definition
| Twisted-pair wire, Coaxial cable , Fiber optic |
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Term
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Definition
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Term
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Definition
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Term
| __________ is an adapter card that enables the computer or device that does not have built-in networking capability to access a network. |
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Definition
| NIC, Network Interface Card |
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Term
| An IP address consists of ____ bits. |
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Definition
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Term
| Which of the following connects computers between two or more separated sites? |
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Definition
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Term
| What is the proper definition of an NIC? |
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Definition
| A device that connects the computer or printer’s circuitry to the network cables. |
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Term
|
Definition
| Internet Service Provider |
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Term
|
Definition
| Internet Service Provider |
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Term
What is not an example of a computer network?
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Definition
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Term
| There are ___ bits in a byte. |
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Definition
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Term
What is not an important function of an Internet Service provider?
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Definition
| To get you to buy a computer |
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Term
What does the user tier consist of in the three-tier architecture?
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Definition
| Computer, phones or anything that have browsers and process web pages |
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Term
WNIC devices connect to the ____________, which is the component of the LAN device the processes wireless traffic and communicates with the wired switch.
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Definition
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Term
| A network that connects computers between two or more separated sites is called? |
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Definition
|
|
Term
| A network that connects computers between two or more separated sites is called? |
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Definition
|
|
Term
| A network is a set of devices connected by communication links. These devices are known as? |
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Definition
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Term
| Routed networks are also called? |
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Definition
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Term
| Which type of wire is used to connect computers in a networtk? |
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Definition
| Coaxial, twisted pair, and fiber optic |
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|
Term
| Which type of wire is used to connect computers in a networtk? |
|
Definition
| Coaxial, twisted pair, and fiber optic |
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Term
| If I have a network that covers all of Butler County what kind of network is it? |
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Definition
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Term
| What type of wireless internet connection would a single household use? |
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Definition
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Term
| What is Simple Mail Transfer Protocol (SMTP) used for? |
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Definition
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|
Term
|
Definition
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|
Term
A number that identifies a particular device is called a(n) _____
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Definition
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Term
The three-tier architecture of all e-commerce applications consists of:
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Definition
User tier, server tier, database tier
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Term
A VPN uses Internet to do what?
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|
Definition
Create the appearance of private point-to-point connections
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Term
A VPN uses Internet to do what?
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Definition
Create the appearance of private point-to-point connections
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Term
An example of a domain name would be:
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Definition
|
|
Term
The 5 layers of TCP/IP Protocol Architecture are:
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Definition
Application, Transport, Internet, Data Link, Physical
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|
Term
|
Definition
|
|
Term
What is a number that identifies particular device on the public Internet?
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Definition
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|
Term
What is a special purpose computer that moves packet traffic according to the rules of IP?
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Definition
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|
Term
Digital data in the computer has to be converted to a wavy signal called
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Definition
|
|
Term
What is not true about a LAN device?
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Definition
A LAN connects computers across the country from on one network
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|
Term
Transmission speed, referred to as bits, increase by factors of
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Definition
|
|
Term
The conversion of a signal from analog to digital is performed by a(n)
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Definition
|
|
Term
An IP address consists of __ sets of __ binary numbers, which we then convert into decimal numbers so we can understand
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Definition
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|
Term
How do companies benefit from Virtual Private Networks (VPNs)?
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Definition
| VPNs make a public network feel like a private network by encrypting the messages sent between the network and someone who is working from outside the network |
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Term
_____ Is the protocol that is used between browsers and web servers.
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Definition
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|
Term
A private shared pathway over a public or shared network from the virtual private network client to the VPN server is called a _________.
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Definition
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|
Term
An example of the Applicatoin layer would be:
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|
Definition
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|
Term
Fiber Optics, coaxes cables and twisted pairs are all examples of:
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|
Definition
|
|
Term
A network interface card is used for which type of connection
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|
Definition
|
|
Term
What are two examples of TCP/IP application layer protocols?
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|
Definition
|
|
Term
What is the order of networks from smallest to largest?
|
|
Definition
|
|
Term
How many layers are there in the TCP/IP architecture?
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|
Definition
|
|
Term
Radio waves, microwaves, and infrared are all examples of
|
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Definition
|
|
Term
What does the acronym SOHO stand for?
|
|
Definition
| Small Office or a Home Office |
|
|
Term
What are the three tiers in the three-tier architecture, used by almost all e-commerce applications?
|
|
Definition
|
|
Term
| Which of the following is NOT true of a Digital Subscriber Line (DSL)? |
|
Definition
| Download and upload speeds are the same |
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|
Term
What be a benefit if FlexTime moved to a thin-client application?
|
|
Definition
-It wouldn’t have the burden of installing and maintaining thick clients on user computers
-Customers could access the FlexTime system using their browsers
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|
|
Term
| A website with an address starting with https means what? |
|
Definition
| https means you have a secure connection to the website. |
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|
Term
The speed in bits per second that you should get is called
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Definition
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|
Term
Which of the following is NOT true about an Internet protocol address?
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|
Definition
In general, the first portion of each IP address identifies the specific computer and the last portion identifies the network.
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|
|
Term
What kind of information system has thousands of users, formalized procedures, is difficult to change, and spans over multiple organizations?
|
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Definition
| Interenterprise Information System |
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|
Term
What are the four different scopes of information systems?
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|
Definition
| Personal, workgroup, enterprise, interenterprise. |
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|
Term
Enterprise information systems have which of the following characteristic(s)?
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|
Definition
| It is an information system that spans an organization and supports activities in multiple departments. |
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Term
|
Definition
| -Enterprise Resource Planning |
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|
Term
Which of the following is not a challenge implemented with a new Enterprise System?
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|
Definition
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|
Term
A suite of applications, a database, and a set of inherent processes for managing all interactions with a customer, from lead generation to customer service is called?
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Definition
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|
Term
Which of the following is NOT a problem caused by information silos?
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Definition
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|
Term
Silos can cause problems because:
|
|
Definition
| -They can lead to organizational inefficiencies , They can cause increased expenses, They can duplicate data in isolated systems |
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|
Term
What is another term for information silo?
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|
Definition
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|
Term
Which of the following is involved in the customer life cycle?
|
|
Definition
a) Attract
b) Sell
c) Support and resell |
|
|
Term
what is NOT a challenge when implementing new enterprise systems?
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|
Definition
|
|
Term
What are the Four phases of customer life cycle (in order)?
|
|
Definition
| Marketing, customer acquisition, relationship management, loss/churn |
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|
Term
EAI does which of the following:
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|
Definition
-It enables a gradual move to ERP
-Provides integrated information
-Enables existing applications to communicate and share data
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|
|
Term
Self-efficacy falls under which of the four primary factors:
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|
Definition
|
|
Term
Why is Employee Resistance such a challenge when implementing new enterprise systems?
|
|
Definition
| The self-efficacy level of the employees is threatened |
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|
Term
Which of Scope of Information Systems is shared by a group of people, for a particular purpose, in an organization?
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|
Definition
|
|
Term
Sales and marketing wants to approve a $20,000 order with Ajax. According to the company’s database, Ajax has a current balance of $17,800, so sales requests a total credit amount of $37,000. The accounting database, however, shows Ajax with a balance of $12,300, because the accounts receivable application has credited Ajax for a return of $5,500. According to accounting’s records, only $32,300 is needed in order to approve the $20,000 order, so that is all they grant. So what problem it will be that information silos cause?
|
|
Definition
|
|
Term
Marketing, Customer acquisition, Relationship management, and Loss/churn are all apart of what life cycle?
|
|
Definition
|
|
Term
| What do enterprise information systems help to eliminate. |
|
Definition
ALL:
a. Duplicated data
b. Information silos
c. Inefficiency
|
|
|
Term
Which of the following are types of workgroup systems?
|
|
Definition
both:
-Departmental information systems
-Functional information systems |
|
|
Term
Which of the following is not one of the four phases of the customer life cycle?
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|
Definition
|
|
Term
What is not a capability of enterprise application integration (EAI)?
|
|
Definition
| Completely eliminating information silos |
|
|
Term
What is not included in a customer relationship management system (CRM)?
|
|
Definition
| Profit margin management application |
|
|
Term
What obstacle to implementing a new enterprise system deals with the customizability of the product to the company needs?
|
|
Definition
|
|
Term
When are Information Silos a problem?
|
|
Definition
|
|
Term
In what way is EAI related to ERP?
|
|
Definition
EAI gradually brings the company closer to an ERP.
|
|
|
Term
Which of these applications for a company would be the largest?
|
|
Definition
|
|
Term
Which of the following is not part of the Customer Life Cycle?
|
|
Definition
|
|
Term
Which is not a challenge when implementing a new enterprise system?
|
|
Definition
|
|
Term
What is the order of the customer life cycle?
|
|
Definition
| market, acquire customer, maintain relationship, evaluate loss/churn |
|
|
Term
Which of the following is NOT a challenge when implementing new enterprise systems?
|
|
Definition
|
|
Term
| Which of the following is true about an EAI? |
|
Definition
both:
-It is a suite of software applications that integrates existing systems by providing layers of software that connect applications together
-It connects system “islands” via a new layer of software/system
|
|
|
Term
|
Definition
all:
-Enterprise resource planning
-Includes the functions of CRM, but also incorporates accounting, manufacturing, inventory, and human resources applications
-A suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform |
|
|
Term
What of the follow is not a major component of a CRM?
|
|
Definition
|
|
Term
All of these describe the problem of information silos EXCEPT:
|
|
Definition
Information silos occur immediately when an information system is started
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|
|
Term
Employee resistance to change when implementing a new enterprise system can be most effectively overcome by all of the following except __________.
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|
Definition
|
|
Term
Which of these four phases go into what? Marketing, customer acquisitions, relationship management, and loss/churn?
|
|
Definition
|
|
Term
Which of the following is NOT an Interorganizational system?
|
|
Definition
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|
Term
Companies need to consider the following factors in regards to E-Commerce, except _______?
|
|
Definition
|
|
Term
Social Capitol adds value in all these ways EXCEPT:
|
|
Definition
|
|
Term
Postal mail, telephone, and fax are all an example of what type of interorganizational systems?
|
|
Definition
|
|
Term
|
Definition
Bussiness-to-bussiness e-commerce
|
|
|
Term
What provides goods and services at a stated price and arranges for the delivery of goods?
|
|
Definition
|
|
Term
What type of capital is the investment in human knowledge and skills for future profit?
|
|
Definition
|
|
Term
Which economic factor does NOT disfavor E-Commerce?
|
|
Definition
|
|
Term
Companies that pay Google for a particular search word use what software?
|
|
Definition
|
|
Term
How does social capital add value?
|
|
Definition
all:
-Information
-Influence
-Social credentials
-Personal information |
|
|
Term
If a clothing distributor sells its products to a retail store, what type of e-commerce merchant company is it?
|
|
Definition
|
|
Term
Which is not a type of interorganizational system?
|
|
Definition
|
|
Term
Which of these is not a type of nonmerchant companies?
|
|
Definition
|
|
Term
Which of these is a feature of Web 2.0 processing but not traditional processing?
|
|
Definition
|
|
Term
|
Definition
|
|
Term
What does SLATES stand for?
|
|
Definition
Search, links, authoring, tags, extensions, signals
|
|
|
Term
When preforming a google search of “Wedding Dresses,” companies are able to advertise to you using
|
|
Definition
|
|
Term
A marketing method used in the Web 2.0 world in with users spread news about products and services to another is
|
|
Definition
|
|
Term
Which of the following is not an economic factor that disfavors E-commerce?
|
|
Definition
|
|
Term
A B2B E-commerce is an interaction between:
|
|
Definition
| A business and another business |
|
|
Term
|
Definition
| - Customer relationship management done in the style of Enterprise 2.0 |
|
|
Term
What are characteristics of Enterprise 2.0?
|
|
Definition
| Facebook, Twitter, Social CRM |
|
|
Term
How does ecommerce lead to better market efficiency?
|
|
Definition
| Through disintermediation |
|
|
Term
Which of the following is NOT an economic factor that disfavors E-Commerce?
|
|
Definition
|
|
Term
Which is the result of two or more Web sites combined into a single user experience?
|
|
Definition
|
|
Term
Which of the following is not an example of an Interorganizational System?
|
|
Definition
|
|
Term
Which of the following is a Nonmerchant company?
|
|
Definition
|
|
Term
Which of the following is NOT an example of a social network?
|
|
Definition
|
|
Term
Non-merchant, online companies arrange for the purchase of goods in all of the following ways EXCEPT:
|
|
Definition
|
|
Term
All of the following are huge winners as a result of Web 2.0 EXCEPT:
|
|
Definition
|
|
Term
The best way to add large amounts of social capital to your network is to strengthen ___.
|
|
Definition
|
|
Term
Social CRM’s have allowed
|
|
Definition
The customer to have a dynamic role
|
|
|
Term
SAAS stands for ________.
|
|
Definition
|
|
Term
Which of the following is not an example of a company that exemplifies Web 2.0?
|
|
Definition
|
|
Term
In today’s business world, who controls the vendor-customer relationship?
|
|
Definition
|
|
Term
Which of the following is an example of social capital?
|
|
Definition
|
|
Term
Which of the following is NOT a type of Interorganizational System identified in Chapter 8?
|
|
Definition
| -User-Generated Content (UGC) |
|
|
Term
What is not one of the four ways that social capital adds value to a business?
|
|
Definition
|
|
Term
What is the correct combination of components in the SLATES model, posed by McAfee?
|
|
Definition
| Search, Links, Authoring, Tags, Extensions, Signals |
|
|
Term
The followings are examples of how e-commerce is used, except
|
|
Definition
Buying a weather-service subscription that is paid for and delivered over the internet
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|
|
Term
Which description for social network is wrong?
|
|
Definition
-Social network includes the using of AdWords and AdSense
|
|
|
Term
Who defined the six characteristics of Enterprise 2.0 as SLATES?
|
|
Definition
|
|
Term
Which website is an example of mashup?
|
|
Definition
|
|
Term
When you sell your book on line to a consumer (Individual) it is what kind of E-Commerce.
|
|
Definition
|
|
Term
Social capital adds value certain ways, which one is incorrect?
|
|
Definition
|
|
Term
A manufacturer that uses an e commerce site to sell computer hardware to the U.S. Department of State is engaging in what type of e-commerce?
|
|
Definition
|
|
Term
Although there are tremendous advantages and opportunities for many organizations to engage in ecommerce, there are four economics factors that disfavor e-commerce activity. Which is not one of those four?
|
|
Definition
|
|
Term
What would be considered an example of E-commerce?
|
|
Definition
|
|
Term
An example of a supporting technology for a pre-internet system is:
|
|
Definition
|
|
Term
What are the four values of social capital?
|
|
Definition
| Information, Influence, Social Credentials, Personal Reinforcement |
|
|
Term
Important characteristics of Enterprise 2.0 include which of the following?
|
|
Definition
|
|
Term
Which system is not one of the main interorganizational systems?
|
|
Definition
|
|
Term
Web 2.0 includes all of the options except….
|
|
Definition
|
|
Term
A company buying raw materials online to make their product would most likely be what type of merchant company?
|
|
Definition
|
|
Term
Which of the following is NOT a economic factor that disfavor E-Commerce?
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|
Definition
|
|
Term
A unique name that is affiliated with a public IP address is a _____
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Definition
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|
