significance

In Job Characteristics Theory, the degree to which the job affects the lives of other people

This theory differentiates between “hygiene factors” and “motivators”

Of Maslow’s need hierarchy, Hertzberg’s two factor theory, and goal setting theory – the one that is most supported

responsibility for work 

According to Job Characteristics Theory, this critical psychological state is the result of autonomy

Removing an undesirable consequence following a desired behavior

This is a function of

direction, intensity, and persistence

In Job Characteristics Theory, the degree to which a job results in a whole, identifiable piece of work  

What is job design

The process of defining how work will be performed and what tasks will be required in a given job

The belief that effort

leads to performance  

According to this theory, motivation is high when people’s outcome/input ratios are similar

Variety, identity, and significance all combine to affect this critical psychological state

Slot machines use this type of reinforcement schedule – no wonder they’re so addicting

According to Job Characteristics theory, increasing the number of tasks a worker performs

This theory states that behavior is entirely a function of its consequences

What is expectancy theory

This theory states that motivation is high when individuals believe effort will lead to performance and performance will lead to valued outcomes

What is valence

In expectancy theory, this refers to the value of an outcome

What is process engineering

Eliminating a redundant job is an example of this mechanistic approach to job design

What is instrumentality

The belief that performance will lead to outcomes

You might find one of these types of groups together during lunch 

What is surface-level diversity 

Demographic differences (age, gender, race) represent this type of “diversity”

What is the IPO model

This popular but basic model explains how groups achieve outcomes

What are heterogeneous teams

These types of teams perform better on complex tasks

forming

What are disjunctive tasks 

This type of conflict can be beneficial for teams, especially on non-routine activities

A video we watched showed this company’s group processes as it redesigned a shopping cart

These types of teams peform best when quick decisions need to be made

What is speed

Of creativity, decision accuracy, and speed, the performance criterion on which individuals tend to outperform teams

Gersick (1988) found that teams transition around their halfway point – a process referred to as this  

The studies by Solomon Asch exemplified this phenomenon that occurs when an individual goes along with the group   

Small, homogeneous groups tend to have higher levels of this type of group member attraction

These process gains/losses save time, but may result in miscoding of novel situations

This type of task has one correct answer, so group performance depends on the ability of best group member  

Small groups and high self-esteem are positively related to this type of individual behavior in groups

Encouraging devil’s advocates helps to avoid this process loss

These informal rules and expectations that groups establish regulate group member behavior

What is social loafing 

This process loss is more likely in larger teams with no measures of individual effort

An assembly line is an example of this type of group task 

This method of demand forecasting uses other, similar businesses as comparisons

This vacancy characteristic is not rated as important, but it really is when it comes to making a decision

According to one study, this labor surplus correction method works best when it is paired with a major business change

A tobacco company publicizing charitable donations is an example of this personnel policy

Comparing the strengths and weaknesses of different jobs represents this type of decision strategy

We might use this to determine who is moving up or out of the company

“If it’s not in Florida, forget it” is an example of this decision strategy

Pay, benefits, job security, and location are all examples of these “characteristics”   

Offering 20% more in salary than other similar companies is an example of this personnel policy

Downsizing, pay reduction, demotions, work sharing, early retirement

A study found that these companies, that moved from private to public ownership, survived longer if they had good HR practices

One study found that this set of companies outperformed a similar set over a 5-year period – go HR!

This top 10 company to work for provides lunch to all its employees

Policies, practices, and systems that influence employee attitudes and performance

These two methods can be used to study the effect of OB/HR on firm performance

Moving call-centers to India is an example of this

This source of recruitment usually results in good hires – but beware, your reputation is on the line

Used to answer, “How much labor will we need?” 

The extent to which an applicant’s and organization’s values match

Using these as a recruitment strategy is supposed to give job applicants more realistic expectations of the job