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mgopt 301 chapter 6
managment and operations
38
Management
Undergraduate 3
03/02/2010

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Term
organizing
Definition
arranges people and resources to work toward a goal
Term
organization structure
Definition
system of taks, reporting relationships, and communication linkages
Term
organization chart
Definition
describes the arrangement of work positions within an organization
Term
formal structure
Definition
offical structure of the organization
Term
informal structure
Definition
set of unofficial relationshops among an organization's members
Term
social network analysis
Definition
identifies the informal strcutres and their embedded social relationships that are active in an organization
Term
departmentalization
Definition
processs of grouping people and jobs into work units
Term
functional structure
Definition
groups together people with similar skills who perform similar tasks
Term
functional chimneys problem
Definition
lack of communication and coordination across functions
Term
divisional structure
Definition
groups together people working on the same product, in the same area, with similar customers, or on the same processes
Term
product structure
Definition
groups together people and jobs focused on a single product or service
Term
geographical structure
Definition
groups together people and jobs performed in the same location
Term
customer structure
Definition
groups together people and jobs that serve the same customers or clients
Term
work process
Definition
group of related tasks that collectively creates a valuable work product
Term
process structure
Definition
groups jobs and activities that are part of the same processes
Term
matrix structure
Definition
combines functional and divisional approaches to emphasize prject or program teams
Term
team structure
Definition
uses permanent and temporary cross-functional teams to improve lateral relations
Term
cross-functional team
Definition
brings together members from different functional departments
Term
project teams
Definition
are convened for a particular task or project and disband once it is completed
Term
network structure
Definition
uses information technologies to link with networks of outside suppliers and service contractors
Term
boundaryless organization
Definition
eliminates internal boundaries amond subsystems and external boundaries with the external environment
Term
virtual organization
Definition
uses IT and the internet to engage a shifting network of strategic alliances
Term
organizational design
Definition
is the process of creating structures that accomplish mission and objectives
Term
bereaucracy
Definition
emphasizes formal authortiy, order, fairness and efficiency
Term
mechanistic design
Definition
is centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control and formal coordination
Term
organic design
Definition
is decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination
Term
adaptive organization
Definition
operates with a minimum of bureacratic features and encourages worker empowerment and teamwork
Term
subsystem
Definition
is a work unit or smaller component within a larger organization
Term
differentiaton
Definition
the degree of difference between subsystems in an organization
Term
integration
Definition
level of coordination achieved between subsystems in an organization
Term
chain of command
Definition
links all persons with successively higher levels of authority
Term
span of control
Definition
the number of subordinates directly reporting to a manager
Term
delegation
Definition
process of distributing and entrusting work to other persons
Term
empowerment
Definition
allows others to make decisions and exercise discretion in their work
Term
centralization
Definition
the concentration of authority for most decisions at the top level of an organization
Term
centralization
Definition
the concentration of authority for most decisions at the top level of an organization
Term
decentralization
Definition
dispersion of authority to make decisions throughout all organizational levels
Term
staff positions
Definition
provide technical expertise for other parts of the organization
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