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MGMT exam 1 cph. 4
managing individuals and a diverse work force
17
Business
Undergraduate 2
10/05/2011

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Cards

Term
affirmitive action
Definition

*to compensate for past discrimination

 

-a policy for creating diversity, required by law by private employers with 50+ employees

*punitive approach: punishses companies for not acheiving specific sex/ race ratios in their work forces.

Term
diveristy makes good business in several ways:
Definition

1. reduce costs by decreasing turnover and absenteeism and enabling them to avoid expensive lawsuits

2. attract and retain employees and have higher stock performance

3.drives business growth through understanding dthe marketplace and a diverse customer base.

 

Term
surface level diversity
Definition
  1. age
  2. sex
  3. race/ethnicity
  4. physical disabilities
Term
deep level diversity
Definition
  1. personality
  2. values/beliefs
  3. attitudes
Term
social integration
Definition
the degree to which group members are psychologically attracted to working with each other to accomplish a common objective
Term
the 5 big personality dimensions
Definition
  1. extraversion
  2. emotional stability
  3. agreeableness
  4. coscientiousness (organized,harworking,responsible)
  5. openness to experience
Term
3 different methods for managing diversity
Definition
  1. discrimination & fairness paradigm
  2. access & legitmacy paradigm
  3. learning & effectiveness paradigm
Term
discrimination and & fairness paradigm
Definition

*MOST COMMON method to approaching diversity

-focuses on equal opportunity, fair treatmnet, and recruitment of minorities

-PRIMARY LIMITATION : focus of diversity remains on the surface level dimensions of sex/race/ethnicity.

Term
access & legitimacy
Definition

-focus and acceptance that diversity within the company matches that of the diversity foun among primary stakeholders

-related to BUSINESS GROWTH ADVANTAGE

-limitation is only of focusing on surface level diversity. 

Term
Learning & effectiveness
Definition

-focuses on integrating deep level diversity differences

-consistent with achieving organizational plurality

Term
organizational plurality
Definition

a work environment where (1) all members are empowered to contribute in a way that maximizes the benefits to the organization, customesrs, and themselves. 

and

(2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their memebership in a particular group.

Term
why is a Learning & effectiveness program good?
Definition
  1. values common ground
  2. makes distinction between individual and group differences
  3. less likely to lead to conflict
  4. focus on bringing different talents and perspectives together. 
Term
Diversity Principles
Definition
  1. carefully and faithfully flolow and enforce federal and state laws regarding equal opportunity employment.
  2. treat group differences as important but not special
  3. tailor opportunities such as promotions to individuals not groups
  4. seek negative as ell as positivre feedback on diversity program yuor company has
  5. set high but realistic goals
Term
2 types of diversity training
Definition
  1. awareness training
  2. skills based diversity training
Term
awareness training
Definition
training that is designed to raise employees awarness of diversity issues and to challenge the underlying assumptions or sterotypes they may have about others
Term
skills based diversity training
Definition
training that teaches employees the practical skills they need for managing a diverse workforce such as flexibility and adaptability, negotiation, prolem solving, and conflict resolution.
Term
what other types of things do companies use to manage diversity?
Definition
  1. diversity audits (formal assessments that measure employee and management attitudes)
  2. diversity pairing (a mentoring program in which people of diff backgrounds are paired together to get to know each other and change their beliefs or stereotypes.
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