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MGMT 409
Final
47
Management
Undergraduate 4
05/02/2009

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Term
High Technology
Definition
Those in which the underlying scientific knowledge that company's in the industry use in advancing rapidly and so are the attributes of the product's adn services that result from its application
ex) computer industry telecommunications
Term
Technical Standards
Format Wars
Definition
Set of technical specifications that producers adhere to when making the product or a component of it (competitive advantage)
*source of product differenciation
*usually only one standard in the market
FORMAT WARS- battle to be the best standard
ex) Wintel standard, QWERTY keyboard/USB port, shipping dimensions
Term
Benefits of Technical Standards (4)
Definition
1. helps guarantee compatibility between products and their compliments
2. Helps reduce confusion for customers
3. Reduce production costs (manufactures recieve economies of scale)
3. Reduce production costs (manufacturers recieve economies of scale)
4. Reduce risks associated with supplying complimentary products
Term
3 ways industry standards emerge
Definition
1. companies may lobby the government to mandate industry standards ex. DTV
2. Industry forum (ex. DVD forum)
(1+2) = public doman
3. Market demand (format wars) ex. Microsoft and Intel
Term
Strategies for Winning Format Wars
Definition
*Finding ways to make network effects work in their favor and against their competitors
1. ensure a supply of complements (A-seed the market, B- Create incentives ex playstation)
2. Killer Applications-Palm pilot ex. AOL chatrooms and email
3. Razor-and Razorblade- pricing the product low and (Razor) make high profits on compliments (Razor Blade) ex. gillette, printers and ink
4. cooperate w/ competitors- ex SONY and Phillips in CD's
5. Licence the Format- VHS
Term
Network Effects
Definition
Arise in industries where the size of the "network" of complementary products is a primary determinant of demand for an industry product
ex) car sales-> paved roads
ex) Telephones -> telephone lines
SONY vs. Matsushita- videotapes, allowed any manufacturer to make VHS players, demand went up, movies studios began releasing rentals on VHS
Positive feedback loop
Term
Advantages of First Mover (5)
Definition
1. exploit network effects
2. brand loyalty
3. scale economies and learning effects
4. create switching costs
5. accumulate valuable knowledge
Term
Disadvantages of First Mover (4)
Definition
1. pioneering costs
2. make mistakes
3. risk of building the wrong resources and capabilities (crossing the chasm)
4. invest in inferior or obsolete technology
Term
Strategies for Exploiting First Mover Advantage (3)
Definition
1. Complementary assets
2. Barriers to imitation
3. Capable competitors- companies that can move quickly to imitate the pioneering company
Term
Disruptive Technology
Definition
new technology that gets its start away from the mainstread of a market and then, as its functionality imporves over time, invades the amin makret. They revolutionize industry structure and competition (cause a technological paradigm shift)
Term
Benefits of horizontal integration (5)
Definition
1. lowers the cost structure (creates economies of scale, reduce the duplication of resources)
2. increases product differentiation (product bundling, cross-selling- taking advantage of leveraging its established relationship with customers by acquiring additional product lines or categories that it can sell to them)
3. replicates the business model
4. reduces rivalry within the industry (eliminate excess capacity, tacit price coordination)
5. increases bargaining power over suppliers and buyers (market power)
Term
Taper integration-
Definition
company buys from independent suppliers in addtion to company owned suppliers or dispose of its completed products through independent outlets in addtion to company owned outlets
Term
Ways vertical integration increases profitability (3)
Definition
1. facilitate investments in efficiency-enhancing specialized assets
2. protects product quality
3. results in improved scheduling
Term
Vertically disintegrate
Definition
exit industries adjacent in the industry value chain (example of ford)
Term
Parallel sourcing policy
Definition
enter into a long term contract with Two suppliers for the same part. gives the company a hedge against an uncooperative supplier because it knows that if it fails to comply with the agreement, the company can switch all its business to the other supplier
Term
Advantages of strategic outsourcing (3)
Definition
1. lower company's cost structure
2. better differentiate its products in the market
3. focus on the distinctive competencies that are vital to its long-term competitive advantage and profitability
Term
Holdup (outsourcing)
Definition
refers to the risk that a company will become too dependent on the specialist provider of an outsourced activity and that the specialist will use this fact to raise prices beyond some previously agreed-on rate
Term
Diversification
Definition
process of adding new businesses to the company that are distinct from its core industry
Term
(6) justifications for pursuing a multibusiness model based on diversification
Definition
1. transfer competencies between business units in diferent industries
2. leverage competencies to create business units in new industries
3. share resources between business units to realize economies of scope
4. use product bundling
5. use diversification to reduce rivalry in one or more industries
6. utilize general organizational competencies that increase the performance of all the company's business units
Term
Economies of scope
Definition
arise when one or more of a diversified company's business units are able to realize cost-saving or differentiation advantages becasue they can more effectively pool, share, and utilize expensive resources or capabilities, such as skilled people, equipment, manufactureing facilities, sistribution channels, advertising, and R&D laboratories
Term
Types of diversification (2)
Definition
1. Related diversification (strategy of establishing a business unit in a new industry that is related to a company's existing business units by some form of linkage or commonality between one or more components of each business unit's value chain
2. unrelated diversification- aims to enhance profits by implanting general organizational competencies in new business units, and perhaps to capture the benefits of multipoint competition
Term
Bureaucratic costs
Definition
costs associated with solving the transaction difficulties that arise between a company's business units, and between business units and corporate headquarters, as the company attempts to obtain the benefits from transferring, sharing, and leveraging competencies
Term
3 strategies to implement multibusiness model
Definition
internal new ventures, acquisitions, and join ventures
Term
Pitfalls of new ventures
Definition
1. market entry on too small a scale
2. poor commercialization of the new venture product
3. poor corporate management of the venture process
Term
Acquisitions
Definition
Seen as less risky than internal new ventures
Attractive way to enter the industry that is protected by high barriers
Acquisitions are EXPENSIVE
Term
Restructuring
Definition
process of divesting businesses and exiting industries to focus on care distinctive competencies, has become an increasingly popular strategy
ADVANTAGE- diversification discount (stock of highly diversified companies is valued lower, relative to their earnings, than the stock of lessdiversified enterprises)
Term
Internal Stakeholder
Definition
stockholders and employees
Term
Risk capitol
Definition
capitol that stockholders provide to a company because there is no guarantee that stockholders will ever recoup their investment and or earn a decent return
Term
ROIC
Definition
used to measure profitability of a company. A positive ROIC is covering all of its ongoing expenses and has money left over which is added to shareholders equity
Term
Agency theory
Definition
looks at the problems that can arise in a business relationship when one person delgates decision-making authority to aonther. originally ofrmulated to capture the relationship between management and stockholders. principle VS agent
Term
3 challenges for principals
Definition
1. shape the behavior of agents so that they act in accordance with the goals set by principals
2. reduce the information asymmetry between agents and principals
3. develop mechanisms for removing agents who do not act in accordance wtih the goals of principals and mislead them
Term
Governance mechanisms
Definition
mechanisms that principals put in place to align incentives between principals and agents and to monitor and control agents
1. Board of Directors
2. Stock-Based Compensation
3. Financial Statements and Auditors
4. The Takeover Constraint (risk of being acquired by another company)
Term
Balanced scorecard model
Definition
Efficiency, Quality, Innovation, Responsiveness
Term
Business Ethics
Definition
accepted principles of right or wrong governing the conduct of business people
Term
Friedman Doctrine
Definition
The only social responsibility of business is to increase profits, so long as the company stays within the rules of the law
Term
organizational design
Definition
process of deciding how a company should create, use, and combine organizational structure, control system, and culture to pursue a business model successfully
1.structure
2. control system
3. culture
Term
span of control
Definition
refers to the number of subordinates who report directly to a manger
Term
Centralized vs. decentralized chain of command
Definition
1. centralized when managers at the upper levels of a company's hierarchy retian the authoity to make the most important decisions
2. decentralized- delegated to divisions, functions, and employees at lower levels in the company
Term
Steps in designing an effective control system
Definition
1. established standards and targets
2. create measurin and monitoring systems
3. compare actual performance against the established targets
4. evaluate result and take action if necessary
Term
Types of strategic control systems
Definition
1. personal control- face-to-face interaction
2. output control- managers estimate or forecast appropriate performance goals for each division and measure performance relative to those goals
3. Behavior Control- control through the establishment of a comprehensive system or rules and procedures to direct the actions or behavior of divisions (operating budget, standardization- degree to which a company specifies how decisions are to be made so that employees behavior becomes predictable)
Term
Benefit of a good company culture
Definition
increases integration and improves coordination among organizational members
Term
Successful companies are successful in corporate culture if:
Definition
promote a bias for action and values stem from the nature of the organization's mission
Term
Functional structure
Definition
group people on the basis of their common expertise and experience or because they use the same resources
Term
Matrix structure
Definition
value-chain activities are grouped in two ways
1. activities are grouped vertically by function, so that there is a familiar differentiation of tasks into functions such as engineering, sales etc
2. Horizontal- grouped by product or project in which people and rsources are grouped to meet ongoing product development needs

MATRIX IS FLAT AND DECENTRALIZED (functional boss and a product/project boxx)
Term
Restructuring a company involves two steps (downsizing)
Definition
1. streamlining the hierarchy of authority and reducing the number of levels in the hierarchy to a minimum
2. reducing the number of employees to lower operating costs
Term
Advantages of multidivisional structure
Definition
1. enhanced corporate financial control
2. enhanced strategic control
3. growth
4. stronger pursuit of internal efficiency
Term
Transfer pricing
Definition
conflicts over establishing the fair or "competitive" price of a resource or skill developed in one division that is to be transfered and sold to other divisions that require it
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