Term
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Definition
| the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources |
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Definition
| the management function concerned with defining goals for future organizational performance and deciding on the tasks and resources needed to attain them |
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| the management function concerned with assigning tasks, grouping tasks into departments, and allocating resources to departments |
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| the management function that involves the use of influence to motivate employees to achieve the organization’s goals |
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| the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed |
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Definition
| a social entity that is goal-directed and deliberately structured |
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Definition
| the extent to which the organization achieves a stated goal |
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Definition
| the use of minimal resources – raw materials, money, and people – to produce a desired volume of output |
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Definition
| the organization’s ability to attain its goals by using resources in an efficient and effective manner |
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| managers who are at the first or second management level and are directly responsible for the production of goods and services |
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| managers who work at the mid-levels of the organization and are responsible for major departments |
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Term
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Definition
| a set of expectations for one’s behavior |
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Definition
| ethnically and racially generational |
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Definition
| an organizational climate that values experimentation and risk taking, applies current technology, tolerates mistakes and failure, and rewards nontraditional thinking and the sharing of knowledge |
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| Collaborative relationships |
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Definition
| staying connected to employees and customers |
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Term
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Definition
| the ability to work with and through other people and to work effectively as a group member |
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Term
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Definition
| unleashing the power and creativity of employees by giving them the freedom, resources, information, and skills to make decisions and perform effectively |
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Definition
| the work an organization does by using electronic linkages (including the Internet) with customers, partners, suppliers, employees, or other key constituents |
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Term
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Definition
| refers specifically to business exchanges or transactions that occur electronically |
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Term
| Business-to-consumer e-commerce (B2C) |
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Definition
| sell products and services to consumers over the Internet |
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| Business-to-business e-commerce (B2B) |
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Definition
| electronic transactions between organizations |
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Term
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Definition
| managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers |
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| Consumer-to-consumer (C2C) |
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Definition
| an Internet-based business acts as an intermediary between and among consumers |
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| Peer-to-peer (P2P) file-sharing |
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Definition
| swapping music, movies, software, and other files |
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Term
| Enterprise resource planning (ERP) |
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Definition
| systems that weave together all of a company’s major business functions, such as order processing, product design, purchasing, inventory, manufacturing, distribution, human resources, receipt of payments, and forecasting of future demand |
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Definition
| efforts to systematically find, organize, and make available a company’s intellectual capital and to foster a culture of continuous learning and knowledge sharing so that a company’s activities build on what is already known |
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| Customer relationship management (CRM) |
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Definition
| systems that collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service |
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Term
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Definition
| contracting out selected functions or activities to other organizations that can do the work more cost-efficiently |
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Term
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Definition
| those aspects of a culture that guide and influence relationships among people |
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Term
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Definition
| the unwritten, common rules and perceptions about relationships among people and between employees and management |
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Definition
| the influence of political and legal institutions on people and organizations |
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Definition
| the availability, production, and distribution of resources in a society |
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Term
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Definition
| a management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines |
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Term
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Definition
| precise procedures developed after careful study of individual situations |
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| Administrative principles |
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Definition
| the design and functioning of the organization as a whole |
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| Human resources perspective |
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Definition
| combines prescriptions for design of job tasks with theories of motivation |
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| Behavioral sciences approach |
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Definition
| a subfield of the humanistic management perspective that applies social science in an organizational context drawing from economics, psychology and other disciplines |
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Term
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Definition
| one thing depends on other things, and for organizations to be effective, there must be a “goodness of fit” between their structure and the conditions in their external environment |
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Term
| Total quality management (TQM) |
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Definition
| focuses on managing the total organization to deliver quality to customers |
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