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MGMT 100 Exam 1 PSU
Joel Gehman
53
Management
09/20/2010

Additional Management Flashcards

 


 

Cards

Term
Scientific Management
Definition
Frederick Taylor, Frank and Lillian Gilbreth, Henry Gantt
Term
Taylor's Four Principles
Definition
1. Develop a science for each element of an individual’s work
2. Scientifically select and then train, teach, and develop the worker
3. Cooperate with workers so that all work is done in accordance with scientific principles
4.Divide work and responsibility between management and workers
Term
Frederick Taylor
Definition
Aimed to find the “one best way” of doing each task through systematic study
Term
Frank and Lillian Gilbreth
Definition
Motion studies improved efficiency by eliminating unnecessary or repetitive motions.
Term
Henry Gantt
Definition
Protege of Taylor best known for Hantt chart
Term
Bureaucratic and administrative management
Definition
Max Weber
Henri Fayol
Herbert Simon
Term
Max Weber
Definition
Applauded bureaucracies for awarding jobs based on knowledge and skills, not politics and heredity
Term
Henri Fayol
Definition
Emphasized administrative, not technical ability. Proposed planning, organizing, leading and controlling
Term
Herbert Simon
Definition
Nobel prize winner reacted to "principles" management, introduced "bounded rationality" and "satisficing"
Term
Weber's bureaucratic model
Definition
Qualification based hiring
Merit based promotion
chain of command
division of labor
impartial application of rules and procedures
record it in writing
separate managers from owners
Term
Human Relations Management
Definition
Mary Parker Follett
Elton Mayo
Chester Barnard
Term
Mary Parker Follet
Definition
Saw conflict management as a constructive process for attaining organizational goals
Term
Elton Mayo
Definition
Hawthorne Studies found that relationships influenced productivity more than incentives and work environment
Term
Chester Barnard
Definition
Emphasized management of both formal and informal aspects of organizations as essential to success
Term
Contingency and Systems Management
Definition
Paul Lawrence and Jay Lorsh
Ludwig von Bertalanffy
W. Edwards Deming
Term
Paul Lawrence and Jay Lorsh
Definition
Proposed that the "right" thing to do depends on a variety of contingencies
Term
Ludwig con Bertalanffy
Definition
Saw organizations as complex and open interconnected systems, not self contained, depend on their environment
Term
W. Edwards Deming
Definition
Pioneered what is now called Total Quality Management (TQM) which uses statistics to eliminate defects
Term
Organizational challenges
Definition
globalization, technology, knowledge management, and collaboration
Term
Management functions
Definition
planning, organizing, controlling, and leading
Term
management skills
Definition
technical and informational, interpersonal, and conceptual and decision skills
Term
career management
Definition
involves being both a specialist and generalist, self-reliance, developing social connections, engaging actively, and continuing to grow and learn
Term
stakeholder
Definition
any group or individual who can affect or is affected by the achievement of the activities of an organization
Term
stakeholder management
Definition
is about creating value by figuring our how the interests of diverse stakeholders intersect
Term
organizations
Definition
goal-directed, boundary-maintaining, socially constructed activity systems.
Term
management
Definition
the process of working with people and resources to accomplish organizational goals.
Term
environment
Definition
competitive environment and the macroenvironment
Term
environmental analysis
Definition
scanning, forecasting, scenario development, competitive intelligence, benchmarking
Term
environmental adaptation
Definition
adapt the organization, try to influence the environment, change the boundaries of the environment
Term
environment includes:
Definition
the organization, its inputs (suppliers) and its outputs (customers)
Term
organization competitors
Definition
existing rivals, possible new entrants, plus substitutes and complements
Term
broad macroenvironmental
Definition
legal, economic, technological, cultural and normative factors
Term
laws and politics
Definition
regulations to be followed
Term
macroenvironmental factors
Definition
laws and politics, economy, technology, demographics, social values
Term
Michael Porter's Five Forces
Definition
Competitors, threat of entry, substitutes, suppliers, customers
Term
Globalization 1.0
Definition
countries reach beyond existing borders
Term
Globalization 2.0
Definition
multinational companies drove expansion by searching for markets and labor
Term
Globalization 3.0
Definition
individuals collaborate and compete globally because of flatteners (fiber optics. etc.)
Term
Ten Flatteners
Definition
11/9 Berlin Wall
8/9 Netscape public
Workflow
Outsourcing
Offshoring
Open sourcing
Insourcing
Supply Chaining
Informing
Steroids
Term
ethics
Definition
the principles, norms, and standards of conduct governing an individual or group
Term
business ethics
Definition
moral principles and standards that guide behavior in the world of business
Term
egoism
Definition
maximize benefits for self
Term
utilitarianism
Definition
seek greatest good or least harm for greatest amount of people
Term
relativism
Definition
sees ethics as always a matter of the situation and opinions of others
Term
virtue ethics
Definition
asks what a morally mature person would od
Term
Kohlberg's Theory of Cognitive Moral Development (CMD)
Definition
explains how people decide whats right
development occurs over the lifespan via education, experience, crisis, etc.
Term
preconventional
Definition
decisions based on rewards, punishments, and self-interest
Will I get caught/punished?
Term
conventional
Definition
conform to expectations of family, peers, and later, society
What's acceptable? What would others do? What do the rules, codes, and laws say?
Term
postconventional
Definition
follow self-chosen and carefully considered ethical principles

What produces the greatest good, fairest to all?
Term
values
Definition
criteria used to select, evaluate, and justify actions, events, and objects
Term
ethical dilemma
Definition
Two or more values in conflict
Term
CSR
Definition
built-in, self-regulating mechanism whereby business monitors and ensures adherence to law, ethical standards, and international norms

the deliberate inclusion of the public interest into corporate decision making
Term
triple bottom line
Definition
People, Planet, Profit