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Marketing Research -- Exam 1
The basics of marketing research.
16
Marketing
Undergraduate 4
10/08/2008

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Term
Comparative Scale
Definition
Definition: Respondents make comparisons according to some predetermined criterion (ex: preference, importance)
Advantages: Since standard is specified in the test, researchers know respondents’ reference point Disadvantages: Since data is considered ordinal, generalizability of data is limited
Term
Paired Comparisons
Definition
Definition: Items are presented two at a time, and respondents are asked to choose the item that rates higher according to some predetermined criterion Advantages: Direct comparisons are made; respondents have little difficulty following directions Disadvantages: When several comparisons are required, respondent fatigue can cause inaccuracy
Term
Rank Order
Definition
Definition: Respondents rank items according to some predetermined criterion (quality, style, attractiveness) Advantages: Easy to implement and understand Disadvantages: The available list may not be exhaustive; produces only ordinal data
Term
Constant-Sum
Definition
Definition: Respondents allocate a predetermined number of rating points among several items according to some criterion to indicate relative preference or importance of each item
Advantages: Easy for respondent to perform; distances between preferences are consistent Disadvantages: Number of alternatives should be limited; question whether points accurately represent an individual’s relative preference
Term
Q-Sort
Definition
Definition: Respondents rank group of items into sets, according to some criterion
Advantages: Discriminates among a large group of items in a short time; easy implementation
Disadvantages: Vast number of choices can be requested from the respondent in a relatively short time; reliability less certain as number of cards increases
Term
Noncomparitive
Definition
Definition: Standard for comparison not specified in test, so respondents must choose their own preference points
Advantages: Generally easy to create and administer
Disadvantages: Researchers typically don’t know respondents’ standard or reference point
Term
Graphic Rating
Definition
Definition: Respondents indicated on a continuum with two extreme points; respondents can mark responses anywhere between extreme points, wherever best reflects their responses to the questions
Advantages: Easy to implement; respondents may graphically visualize sections
Disadvantages: Question regarding reliability, since respondents may have difficulty using a continuum as an interval scale
Term
Itemized Rating
Definition
Definition: Respondents are asked to select from a finite number of categories
Advantages: Respondent’s can complete each question in a relatively short amount of time and researchers tend to have little problem
Disadvantages: Each type of itemized rating scale (Likert, semantic differential, Stapel) has its own disadvantages
Term
Likert
Definition
Definition: Respondents select from among itemized choices ranging from “strongly agree” to “strongly disagree” to indicated attitudes toward presented statements
Advantages: Easy for respondents to understand scale; respondents must consider only phrase or statement at a time
Disadvantages: If implemented orally, respondents may have difficulty remembering choices
Term
Semantic Differential
Definition
Definition: Five- or seven-point itemized scale with dichotomous descriptive words or phrases as extreme points and a neutral midpoint
Advantages: Highly reliable results if implemented correctly
Disadvantages: Difficult to write truly dichotomous descriptive words and phrases; neutral responses are difficult to interpret
Term
Staple
Definition
Definition: Resembles semantic differential, except only one descriptive word or phrase is used, and it appears in the middle of a ten-point ordinal scale ranging from +5 to -5
Advantages: Easier for both scale developer and respondent, since only one descriptive word or phrase at a time must be considered
Disadvantages: Descriptive words may bias respondent if phrased in a positive or negative manner
Term
Scale
Definition
A measuring instrument designed to quantify and record the extent to which test products possess a characteristic—there are FOUR basic types
Term
Nominal Scale
Definition
Definition: a scale that uses names or numbers to label test topics or characteristics for identification, with no rank ordering implied
 
×   The numbers assigned have no intrinsic meaning
×   Example: Basketball jerseys have numbers (nominal scale) to identify an athlete
×   Scale must include every test subject product in one & only one category for a particular characteristic  
Term
Ordinal Scale
Definition
Definition: a scale with an implicit rank ordering, such as greater or smaller, higher or lower

×   ORDERS or RANKS test characteristics

Term
Interval Scales
Definition

Definition: a scale that ranks characteristics using equal increments between ranking points to show relative amounts and has no fixed zero point

CAN show RELATIVE DIFFERENCES IN RANKINGS!

Example: How do four students perceive the advertisements for condoms on TV using the following scaleà 1 = strongly agree, 2 = agree, 3 = neutral, 4 = disagree, 5 = strongly disagree

Term
Ratio Scales
Definition
Ratio Scales: an interval scale that HAS A TRUE ZERO point and assumes EQUAL INTERVALS throughout—Most commonly used scale!
--Can state how much greater or smaller something is than something else
--Can confidently use arithmetic functions to compare numbers

Example: If Alisa weighs 100 lbs, Bob 200, Carl 300 then we can draw these conclusions:

--Bob weighs 2x as much as Alisa

--Carl weighs 100 lbs more than Bob, etc

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