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Managing conflict and stress
Chapter 17 Vocabulary
8
Business
12th Grade
05/04/2012

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Term
Conflict
Definition
The struggle between people with opposing needs.
Term
Interpersonal conflict
Definition
Conflict between individuals that arise when individuals perceive or value situations differently.
Term
Intergroup conflict
Definition
Conflict between groups or departments that causes friction in an organization.
Term
Organizational conflict
Definition
Conflict between employees and the organization itself.
Term
Stress
Definition
Any physical, chemical, or emotional factor that causes bodily or mental tension.
Term
Burnout
Definition
Occurs when excessive stress causes a person to lose interest in his or her job.
Term
Employee assistance programs
Definition
Company-sponsored programs that help employees deal with personal problems.
Term
Wellness programs
Definition
Company-sponsored programs designed to prevent illness and enhance employee well-being.
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