• Equal Employment Oppurtunity
• Affirmative Action
• Bona Fide Occupational Qualifications

• Sexual Harassment - behavior of a sexual nature that affects a persons employment situation
• Comparable Worth - holds that persons performing jobs of similar importance should be paid at comparable levels
• Independent Contractors - hired as needed and are not part of the orginazations permanent workforce
• Workplace Privacy - the right to privacy while at work

• Job Analysis - studies exactly what is done in a job and why
• Job Description - details the duties and responsibilities of a job holder
• Job Specifications - list the qualifications required of a job holder

1. Formal application
2. Interview or site visit
3. Testing
4. Reference checks
5. Physical exam
6. Analysis and decision

• Socializations - systematically influences the expectations, behavior, and attitudes of new employees
• Orientation - familiarizes new employees with jobs, co-workers, and organizational policies and services
• Training - provides learning oppurtunities to acquire and improve job-related skills

• Base Compensation - a salary or hourly wage
• Fringe Benefits - nonmonetary forms of compensation
• Flexible Benefits - allow employees to choose from a range of benefit options
• Family-Friends Benefits - help employees achieve better work-life balance
• Employee Assistance Programs - help employees cope with personal stresses and problems

1. Forming - initial orientation and interpersonal testing
2. Storming - conflict over tasks and working as a team
3. Norming - consolidation around task and operating agendas
4. Performing - teamwork and focused task performance
5. Adjourning - task completion and disengagement

• a clear and elevating goal
• a task-driven and results-oriented structure
• competent and committed members who work hard
• a collaborative climate
• high standards of excellence
• external support and recognition
• strong, principled leadership

• Decision by lack of response
• Decision by authority rule
• Decision by minority rule
• Decision by majority rule
• Decision by consensus
• Decision by unanimity

• Committee - designated to continually work on a special task
• Project Team/Task Force - convened for a specific purpose, disbanded when completed
• Cross-Functional Team - operates with members who come from different units of an organization
• Virtual Team - work together through computer based interactions

• Lower-Order Needs - desires for social and physical well-being
• Higher-Order Needs - desires for psychological development and growth

Social Needs

• Friendly coworkers, interaction with customers, pleasant supervisor
  

Safety Needs

• Safe working Conditions, job security, base compensation and benefits

Physiological Needs

• Rest and refreshment breaks, physical comfort on the job, reasonable work hours
  

Self-Actualization Needs

• Creative and challenging work, participation in decision making, job flexibility and autonomy

Esteem Needs

• Responsibility of an important job, promotion to higher status job, praise and recognition from boss

Motivation - Operant Conditioning

The control of bejavior by manipulating its consequences by using:

• Positive Reinforcement
• Negative Reinforcement
• Punishment
• Extinction

• Compressed Work Week
• Flexible Working Hours
• Job Sharing
• Telecommuting

Helps the source of a message say what he or she really means

1. Listen for message content
2. Listen for feelings
3. Respond to feelings
4. Note all cues
5. Paraphrase and restate

• Substantive Conflict - involves disagreements over goals, rsources, rewards, policies, procedures, and job assignment
• Emotional Conflict - results from feelings of anger, distrust, dislike, fear, resentment, and personality clashes
• Functional Conflict - constructive and helps task performance
• Dysfunctional Conflict - destructive and hurts task performance

• Avoidance - pretends that a conflict doesn't exist
• Accommodation - plays down differences and highlights similarities to reduce conflict
• Competition - uses force, superior skill, or domination to "win" a conflict
• Compromise - occurs when each party gives up something of value
• Collaboration - involves working through conflict differences and solving problems so everyone wins

• Distributive Negotiation - focuses on win-lose claims, can take on competitive forms where one can win and the other lose
• Principled Negotiation - uses a win-win orientation, the interests of all parties are considered

A neutral third party issues a binding decision to resolve a dispute

Ex: a judge

The process of explaining events

• Extraversion - being outgoing, sociable, and assertive
• Agreeableness - being good-natured, cooperative, and trusting
• Conscientiousness - being responsible, dependable, and careful
• Emotional Stability - being relaxed, secure, and unworried
• Openness to Experience - being curious, receptive to new ideas, and imaginative

• Reward Power - the capacity to offer something of value
  
• Coercive Power - the capacity to punish or withhold positive outcomes
• Legitimate Power - the capacity to influence others by virtue of formal authority, or the rights of office
• Expert Power - the capacity to influence others because of special knowledge
• Referent Power - the capacity to influence other people because of their desire to identiry personally with you
  

• Self-Awareness - Understanding ones moods, emotions, drives and their effect on others
• Self-Management - Ability to control moods
• Relationship Management - Ability to build networks, relationships, and rapport
• Social Awareness - Ability to understand others

• Servant leadership
• Battle of Agincourt
• "We are in this together, and I am part of the fellowhip."
• "We few, we happy few, we band of brothers..."