Details Title: Management Description: Management ch.8-11 Total Flash Cards: 23 Created: 04/07/2009 20:37:37		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term Performance gap Definition a disparity between existing and desired performance levels. Term Incremental Change Definition based on efforts to improve existing ways of doing things Term Transformational Change Definition Fundamental changes in mission, structure, culture which involves the total organization. Term Reactive Change Definition Efforts to stop the losses in performance Term Proactive Change Definition Efforts to prepare for the future, anticipate organizational requirements. Term Ways of overcoming resistance to change (6) Definition 1. Education 2. Communication 3. Participation 4. Negotiation 5. Manipulation 6. Coercion Term Three components of individual creativity Definition 1. Expertise – factual knowledge, technical proficiency, special talents 2. Creative thinking – risk-taking, tolerance for ambiguity, perseverance, lack of concern for social approval 3. Task motivation Term Skunkworks Definition Highly independent, often secretive group within the organization focused on developing breakthrough products or ideas Term New Venture Fund Definition Provide resources and grants to for employees and outside organizations to develop ideas. Term Tools for Changing People/Culture (2) Definition Training and Development Organizational Development Term Organizational Development Definition … is a planned, systematic process of change that uses behavioral science knowledge and techniques Term Human Resource Management Definition refers to the design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals. Term Three key elements in Strategic HRM Definition 1. All managers are HR managers 2. Employees are assets for competitive advantage 3. HRM matches organization’s goals to manage human resources Term validity Definition The degree to which a selection measure is useful in predicting job performance Term Performance Appraisal Definition The steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee. Term Organizational Behavior Definition An interdisciplinary field dedicated to the study of human attitudes, behavior, and performance in organizations. Term Affective component Definition the person’s emotions or feelings about the object of the attitude. Term Example of Affective Component Definition I don't like my job Term Cognitive Component Definition includes the beliefs, opinions, and information the person has about the object of the attitude. Term Example of Cognitive Component Definition My job isn't challenging Term Behavioral component Definition person’s intention to behave toward the object of the attitude in a certain way. Term Example of Behavioral Component Definition “I think I’ll take a sick day and stay home today.” Term Perception Definition The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.