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Management
Chapter 12
16
Management
Graduate
04/09/2012

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Cards

Term
Communication
Definition
The transmission of information and meaning from one party to another through the use of shared symbols.
Term
One-Way Communication
Definition
A process in which information flows in only one direction-from the sender to the receiver, with no feedback loop.
Term
Two-Way Communication
Definition
A process in which information flows in which information flows in two directions-the receiver provides feedback, and the sender is receptive to the feedback.
Term
Perception
Definition
The process of receiving and interpreting information.
Term
Filtering
Definition
The process of withholding, ignoring, or distorting information.
Term
Web 2.0
Definition
A set of Internet-based applications that encourage user-provided content collaboration.
Term
Virtual Office
Definition
A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.
Term
Media Richness
Definition
The degree to which a communication channel conveys information.
Term
Reflection
Definition
Process by which a person states what he or she believes the other person is saying.
Term
Downward Communication
Definition
Information that flows from higher to lower levels in the organization's hierarchy.
Term
Coaching
Definition
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
Term
Open-Book Management
Definition
Practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only.
Term
Upward Communication
Definition
Information that flows from lower to higher levels in the organization's hierarchy.
Term
Horizontal Communication
Definition
Information shared among people on the same hierarchical level.
Term
Grapevine
Definition
Informal communication network.
Term
Boundaryless Organization
Definition
Organization in which there are no barriers to information flow.
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