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Management Chpt. 5
Mgmt 175 EMCC
33
Management
Undergraduate 1
09/18/2016

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Cards

Term
What is CSR?
Definition
Corporate Social Responsibility- corps have an obligation to society in general, and not just to stockholders. They are accountable beyond that prescribed by law
Term
What aspects should companies add in their core business strategies?
Definition
  1. Financial
  2. Environmental
  3. Social responsibility
Term
What is the triple bottom line/the 3 P's?
Definition
People, planet, profit
Term
What are the 4 main areas of global responsibility?
Definition
  1. Make a profit
  2. Obey the law
  3. Be ethical in its practices
  4. Be a good corporate citizen
Term
Is CSR voluntary or involuntary?
Definition
Voluntary
Term
What is the classic economic model?
Definition
  1. An invisible hand promoted public welfare
  2. The public interest was served by the individuals pursuing their own economic self interests
  3. Belief that profitable and social responsibility are the same thing
Term
What is the Socioeconomic model? What company inadvertently inspired this model?
Definition
  1. Business has an obligation to meet the needs of the many groups in society, not just stockholders
  2. Support of stakeholder audits- identifying all the parties that could possibly be affected by the company's performance

ENRON

Term
What are the four steps in the Global Social Responsibility Pyramid of what global corps should do?
Definition
  1. Economic responsibility- be profitable- do what is REQUIRED by global capitalization
  2. Legal responsibility- Obey the law- do what is REQUIRED by global stakeholders
  3. Ethical responsibility- Be ethical- do what is EXPECTED by global stakeholders
  4. Philanthropic responsibility- be a good global citizen- do what is DESIRED by global stakeholders
Term
What are the arguments FOR CSR?
Definition
  1. Business is unavoidable involved in social issues, part of the the problem or part of the solution
  2. Business has the resources to tackle today's complex societal problems- can play a decisive role in solving societal problems with its vast resources which were built with society's support in the first place
  3. A better society means a better environment for doing business- today's problems can turn into tmw's profits.
  4. Corporate social action will prevent government intervention-government will force business to do what it fails to do voluntarily
Term
What are the arguments AGAINST CSR?
Definition
  1. Profit maximization ensures the efficient use of society's resources- social expenditures means theft of stockholder's equity
  2. As an economic institution, business lacks the ability to pursue social goals- inefficiencies can be expected when managers lose focus from the pursuit of profits
  3. Business already has enough power- they dictate too much already and more power is not desired.
  4. Business mgrs are not elected so they are not accountable to the people
Term
What is the Iron Law of responsibility?
Definition
in the long run those who do not use power in a way that society considers responsible will tend to lose it
Term

What are the 4 Social Responsibility Strategies?

(how companies react when things happen)

Definition
  1. Reaction- deny or ignore responsibility
  2. Defense- put up a fight
  3. Accommodation- accept responsibility in response to pressure only
  4. Proactive- taking the initiative and being a role model for the industry
Term
What is altruism?
Definition
an unselfish devotion to the interests of others
Term
What is enlightened self interest?
Definition
the realization that business ultimately helps itself by ehlping to solve societal problems
Term
What is corporate philanthropy?
Definition
the charitable donation of company resources and just a another way of profit motivated advertising
Term
What are ethics?
Definition
It is the study of moral obligations involving the distinction between right and wrong
Term
What is business ethics?
Definition
It is ethics narrowed down to productive organizations
Term
Business ethics are also known as?
Definition
Mmgt ethics or organizational ethics
Term
What are the four practical insights of business ethics?
Definition
  1. Ethical hot spots
  2. Pressure from above
  3. Discomfort with abiguity
  4. Rationalization of unethical conduct
Term
What are ethical hot spots?
Definition
Questionable practices that are responsible for triggering unethical and illegal conduct
Term
What are some ethical hot spots?
Definition
  1. balancing work and family
  2. poor leadership
  3. too many hours and workload
  4. lack of mgmt support
  5. pressure to meet sales,profit, and budget goals
  6. no recognition or achievements
  7. company politics
  8. personal finances
  9. insufficient resources
Term
What are managers positive responses to pressure from above when they are aware of it?
Definition
  1. they can consciously avoid putting pressure subordinates
  2. they can prepare to deal with excessive company pressure

 

Term
In what ways do employees tend to rationalize unethical conduct?
Definition
  1. denial of responsibility
  2. denial of injury to others
  3. denial of victim, they deserved it
  4. social weighting, others do it too
  5. appeal to higher loyalties, answered to a more important cause
  6. metaphor of the ledger, entitled because they "put in their time"
Term
What are values?
Definition
Abstract ideals that shape an individuals thinking and behavior
Term
What is instrumental value?
Definition
It is an enduring belief that a certain way of behaving is appropraite in all situations
Term
What is a terminal value?
Definition
it is an enduring belief that a certain end-state of existence is worth striving for and attaining
Term
Because a person a can hold a number of different instrumental and terminal values, individual value systems are somewhat like what?
Definition
Fingerprints, each of us has a unique set
Term
What is an Amoral Mgr?
Definition
They are neither moral or immoral, ethically lazy
Term
What are the key features of effective ethics training?
Definition
  1. support of top mgmt
  2. open discussion
  3. clear focus on ethical issues specific to the organization
  4. integration of ethics into the organization
  5. a mechanism for anonymously reporting ethical violations
  6. organizational climate that rewards ethical conduct
Term
What is an ethics advocate?
Definition
an ethics specialist who plays a role in the top mgmt's decision making
Term
What is a code of ethics?
Definition
a published statement of moral expectations
Term
What requirements are necessary for an effective code of ethics?
Definition
  1. a reference to specific practices (kickbacks, payoffs, record falsification, etc)
  2. must be firmly supported by top mgmt and equitable enforced through the reward-punishment system
Term
What is whistle blowing?
Definition

the practice of reporting perceived unethical practices to outsiders such as the news media, government agencies, or public interest groups

(Sherron Smith foresaw Enrons collapse)

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