Term
| What is the single accepted theory of management today? |
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Definition
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Term
| Management theories draw from what fields? |
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Definition
- Psychology
- Mathmatics
- Economics
- History
- Engineering
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Term
| Five Most Common Approaches to the Theory and Practice of Management |
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Definition
- Universal Process
- Operational Approach
- Behavioral Approach
- Systems Approach
- Contingency Approach
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Term
| Fayol's Original Managment Functions/Responsibilities |
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Definition
- Planning
- Organizing
- Command
- Coordination
- Control
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Term
| Fayol's 14 Universal Principles |
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Definition
- Division of Work
- Authority
- Discipline-obdience
- Unity of Command-employee should only recieve orders from one command
- Unity of Direction-everyone should be focused on one direction
- Subordination of indiv. interests to the general interests'
- Renumeration-fair pay for contributions to the company
- Centralization-balance centralization and decentralization
- Scalar Chain-subordinates should only observe higher chain of command unless authorized to communicate (militant)
- Order-organized
- Equity-fairness
- Stability and tenure of personnel-people need time to learn their jobs
- Initiative
- Esprit de corps- harmonious effort amongst all
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Term
| What is the Universal Process Approach? |
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Definition
(functional approach)
that the admin of all organizations requires the same rational process, militant use of a general order
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Term
What is the Operational Approach? |
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Definition
(scientific mgmt, systematic mgmt)
production orientated area of mgmt dedicated to improving efficiency, decreasing waste, and improving quality, conducts business by standards set through systematic observation, experiment, and reasoning. (scientific method)
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Term
| Why is management a continuous process? |
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Definition
| because you are constantly thinking ahead |
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Term
| Taylor's 4 Standards of Scientific Management |
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Definition
- Standardization (data collected on tool use and speed)
- Time and task study (study of shovel size)
- Systematic selection and training (pig iron handling technique)
- Pay incentives (piece pay study)
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Term
| The fishbone diagram was developed by whom? |
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Definition
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Term
| What is the Pareto analysis and who developed it? |
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Definition
| The 80/20 rule - 80% of problems are caused by 20% causes, Juran |
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Term
| What is Operations Management? |
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Definition
| developing tools and procedures to efficiently transform raw materials, technology, and human talent into useful goods and services |
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Term
| What is the Behavioral Approach? |
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Definition
| successful management depends largely on a manager's ability to understand and work with people who are heavily diversified |
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Term
| What is the Human Relations Movement? |
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Definition
| effort to make managers more sensitive to employees needs |
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Term
| What was the most significant finding in the Hawthorne studies? |
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Definition
| if employees feel valued they will work harder |
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Term
| What is the key to productivity? |
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Definition
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Term
| What is the difference between McGregor's Theory X and Theory Y? |
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Definition
Theory X- negative view of employees as unmotivated and unwilling, hating work, and avoid responsibility
Theory Y- positive view of employees as energetic, creative, and willing, capable of self direction, seek responsibility, and become committed to a company if they are rewarded |
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Term
| What is organizational behavior? |
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Definition
| the attempts to determine the causes of behavior and translate the results into effective mgmt techniques |
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Term
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Definition
| a collection of parts operating interdependently to achieve a common purpose. |
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Term
| What is the Systems Approach? |
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Definition
| The whole is GREATER than the sum of its parts, seeks to identify all parts of an activity and how they interact, uses INSIDE OUT thinking (synthetic) not outside in thinking (analytical) |
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Term
| What is General Systems Theory? |
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Definition
| an interdisciplinary area of study based on the assumption that everything is part of a larger, interdependent arrangement |
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Term
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Definition
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Term
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Definition
| depends on its surrounding environment for survival |
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Term
| Are organizations closed or open systems? Why? |
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Definition
| Open because they depend on interaction with the surrounding enviroment, learn and engage in complex mental processes |
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Term
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Definition
| every complex system has a life of its own, with its own rule book |
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Term
| Complex Adaptive Systems Theory |
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Definition
| complex systems have self organizing tendencies |
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Term
| What must managers consider when producing a product or service? |
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Definition
- Resource availability
- Technological development
- Market trends
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Term
| What is the Contingency Approach? |
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Definition
| an effort to detemine through research which managerial practices and techniques are appropriate in specific situations |
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Term
| Contingency refers to.... |
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Definition
| the choice of an alternative action |
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Term
| Contingency management has become synonomous with.... |
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Definition
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Term
| What are the 3 characteristics of the Contingency Approach? |
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Definition
- Open system perspective- understand how organizational subsystems combine to interact with outside social, cultural, political, and economic systems
- Practical research orientation-attempt to translate their findings into tools for effective management
- Multivariate analysis (approach)- research technique used to determine how numerous variables interact to cause a particular outcome
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Term
| Who was the first managment author and guru? |
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Definition
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Term
| Whats wrong with Management by Best Seller? |
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Definition
| Encourages the one size fits all strategy |
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Term
| 5 Ways to Avoid the Quick Fix Mentality in Management |
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Definition
- Remain current on field literature
- Ensure concepts applied are based on science
- Be willing to implement new concepts
- Analyze simple solutions thoroughly
- Anticipate the effects of actions and events on future results
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